Preface | p. ix |
Strategy and Planning for Value-Driven BPM | |
Value-Driven BPM: Why You Need It Now | p. 3 |
The Impact of Value-Driven BPM | p. 21 |
The Process of Process Management | p. 33 |
Developing Your Roadmap to Value-Driven BPM | p. 57 |
How Value-Driven BPM Optimizes the Impact of Process Improvement Initiatives | p. 81 |
Building a Value-Driven Organization | |
Building an Organization for Value-Driven BPM | p. 101 |
Information Technology for Value-Driven BPM | p. 121 |
Managing Information Models for Value-Driven BPM | p. 145 |
The Present and the Future of Value-Driven BPM | |
Value-Driven BPM In Practice | p. 171 |
The Future of Value-Driven BPM | p. 187 |
Abbreviations | p. 207 |
Bibliography | p. 209 |
Index | p. 213 |
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