Value-Focused Process Engineering

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  • Format: Hardcover
  • Copyright: 2009-02-28
  • Publisher: Springer Nature

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Supplemental Materials

What is included with this book?


"One of the keys to successful business process engineering is tight alignment of processes with organisational goals and values. Historically, however, it has always been difficult to relate different levels of organizational processes to the strategic and operational objectives of a complex organization with many interrelated and interdependent processes and goals. This lack of integration is especially well recognized within the Human Resource Management (HRM) discipline, where there is a clearly defined need for greater alignment of HRM processes with the overall organizational objectives." "Value-Focused Business Process Engineering is a monograph that combines and extends the best on offer in Information Systems and Operations Research/Decision Sciences modelling paradigms to facilitate gains in both business efficiency and business effectiveness."--BOOK JACKET.

Author Biography

Dr. Dina Neiger is a results-focused senior professional with an established record of innovation and leadership. Dr. Neiger has achieved academic and professional distinction in Statistics, Decision Support and Business Process Engineering. Throughout Dr. Neiger's professional and academic career she has gained specialist knowledge and practical experience in the theory and practice of improving organizational efficiency and effectiveness.Dr. Leonid Churilov obtained his Ph.D. in operations research at the University of Melbourne in 1998. After ten years in academia, he now holds the position of Head of the Division of Statistics and Decision Support at the Australian National Stroke Research Institute. Dr. Churilov is an internationally recognized expert in the areas of decision and process modelling for effective decision support in sociotechnical systems. He has won a number of prestigious grants and awards from both industry and academia and is active in industry consulting.Professor Andrew Flitman is Deputy Vice-Chancellor (Research) at Swinburne University, Melbourne, Australia. He obtained his Ph.D. in Operations Research from Warwick University in 1987. Professor Flitman is an internationally recognized expert in financial and strategic computer modelling, and his academic career has included positions at Warwick University in the United Kingdom, Monash University, and Deakin University in Australia. He has significant commercial consulting experience in computer-based finance, business planning, business analysis, and decision support and modelling, and has held senior positions at Deloitte Haskins and Sells (London), Coopers and Lybrand Deloitte (UK) and Price Waterhouse (Melbourne). 

Table of Contents

Introducing Value-Focused Process Engineeringp. 1
Introduction: Motivation and Contextp. 1
Value-Focused Process Engineering: an Integrated Approach to Goal-Oriented Process Designp. 3
Systems Definedp. 5
Systems perspective on Integration of Business Objectives and Business Processesp. 7
Scope and Contributionp. 8
Book structurep. 10
Business Systems Modelling: Principles and Practicesp. 15
Introductionp. 15
Systems Modelling as Design: Fundamental Principles and Assumptionsp. 16
Integration of Multiple Business Views through Systems Modellingp. 19
Business Objectives Modellingp. 21
Business Process Modellingp. 22
Exploring Systems Modelling Practices Through Wand and Weber Conceptual Modelling Frameworkp. 26
Summaryp. 28
Human Resources Management Contextp. 31
Introductionp. 31
Context and Backgroundp. 32
Summaryp. 48
Business Objectives Modellingp. 50
Introductionp. 50
Quantitative Objectives Modellingp. 50
Qualitative Objectives Modellingp. 66
Desirable Properties of Objectives Modelsp. 71
Summaryp. 74
Business Process Modelling with EPCsp. 77
Introductionp. 77
Business Process Modelling Contextp. 78
Event-driven Process Chainp. 79
Decompositionp. 87
Extending EPC Script to Include Objectivesp. 92
Desirable Properties of Business Process Models from a Value-Focused Process Engineering Perspectivep. 94
Assessment of the EPC Modelling Environmentp. 103
Summaryp. 106
Requirements for a Value-Focused EPC: the "WHAT" Dimensionp. 109
Introductionp. 109
Review of Goal-Oriented Approachesp. 110
Comparative Assessment of Modelling Methodologiesp. 113
Analysis of Hereditary Property Requirementsp. 118
Linking Requirementsp. 124
Shared History Requirementsp. 127
Emergent Properties Requirementsp. 128
Summaryp. 129
Building a Value-Focused EPC: the "HOW" Dimensionp. 131
Introductionp. 131
Modifications to the VFT Modelp. 131
Formalising the Link between the VFT and the EPCp. 138
Synchronized Decompositionp. 141
Setting up the Examplep. 162
Flow Decompositionp. 166
Components Decompositionp. 168
Implementation Frameworkp. 171
Evaluation of the Combined Modelp. 173
Summaryp. 175
Application of Value-Focused Process Engineering to HRM Contextp. 177
Introductionp. 177
HRM Values, Fundamental and Means Objectives (Phases 1, 2 and 4a)p. 178
HRM Processes (Phases 3 and 4b)p. 186
Reconciling EPC and Objectives Structures (Phase 5)p. 201
Summaryp. 205
Decision-Enabled e-EPCp. 207
Introductionp. 207
Decision vs Decisionp. 207
Relationship between Business Decision and Business Process Modelling Toolsp. 212
Integration Modelp. 215
Benefits of Decision-Enablingp. 223
Summaryp. 228
Conclusions and Future Directionsp. 231
Introductionp. 231
Desirable Properties of Business Objectives and Process Modellingp. 231
Properties of Value-Focused Process Engineeringp. 234
Linking Existing Models to Satisfy Requirements of Value-Focused Process Engineeringp. 235
Application within the HRM Contextp. 236
Future Directions and Conclusionp. 237
Referencesp. 241
Decomposition of the means networkp. 253
Indexp. 257
Table of Contents provided by Ingram. All Rights Reserved.

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