Veterinary Practice Management

by Bower, John S. M.; Gripper, John N.; Gripper, Peter L.; Gunn, Dixon

• ISBN13: 9780632057450
• ISBN10: 0632057459
• Edition: 3rd
• Format: Paperback
• Copyright: 2001-05-18
• Publisher: Wiley-Blackwell

Summary

The third revised edition of this comprehensive book continues to provide an essential source of information on practice management. It gives straightforward guidance to veterinary surgeons setting up in practice for the first time as well as being invaluable to established practitioners and staff keen to improve the efficiency of their business. Those preparing for the Certificate in Veterinary Practice Management will find it particularly helpful.Written by recognised experts in their field, Veterinary Practice Management now includes new chapters on veterinary nurse clinics, pharmacy management, management accounts and staff appraisals. There is also new material providing information and advice on partnership contracts, business marketing and health and safety.

Author Biography

John S. M. Bower is the author of Veterinary Practice Management, 3rd Edition, published by Wiley.

John N. Gripper is the author of Veterinary Practice Management, 3rd Edition, published by Wiley.

Peter L. Gripper is the author of Veterinary Practice Management, 3rd Edition, published by Wiley.

Dixon Gunn is the author of Veterinary Practice Management, 3rd Edition, published by Wiley.

Table of Contents

Author Biographies	viii
Starting up in Practice	1	(6)
John Gripper
General Tips	7	(4)
John Bower
The Practice Premises	11	(6)
John Bower
The Pet Care Centre	17	(2)
John Bower
Client Meetings	19	(4)
John Bower
Involvement in the Local Community	23	(3)
John Bower
The Receptionist and the Nurse	26	(9)
John Bower
Veterinary Nurse Clinics	35	(4)
John Bower
The Veterinary Surgeon	39	(6)
John Bower
Staff Motivation	45	(4)
John Bower
Staff Training	49	(3)
John Bower
Staff Appraisal	52	(5)
John Bower
Interview Techniques	57	(3)
John Bower
Partners' Responsibilities	60	(6)
Dixon Gunn
Retirement	66	(7)
John Gripper
The Practice Manager	73	(6)
John Bower
The Practice Manual	79	(8)
John Bower
Business Marketing	87	(10)
Peter Gripper
Record Keeping	97	(5)
Dixon Gunn
Stock Control	102	(5)
Dixon Gunn
Computers in Practice	107	(9)
Peter Gripper
The Business Plan	116	(5)
John Gripper
Understanding Practice Accounts	121	(13)
John Gripper
Budget Forecasts and Performance Monitoring	134	(4)
John Gripper
Capital Budgeting	138	(5)
John Gripper
The Ins and Outs of Cash Flow	143	(8)
Dixon Gunn
Management Accounts	151	(7)
Dixon Gunn
Construction of a Fee	158	(4)
Dixon Gunn
Securing Income	162	(4)
Dixon Gunn
Buying a Property	166	(7)
John Gripper
A Tax on Income	173	(4)
Dixon Gunn
Value Added Tax	177	(5)
John Gripper
PAYE and National Insurance	182	(4)
John Gripper
Insurance and Pensions	186	(8)
John Gripper
Pharmacy	194	(7)
Peter Gripper
Health and Safety and COSHH (Control of substances Hazardous to Health)	201	(7)
Peter Gripper
Employment Law	208	(8)
John Gripper
Limited Companies	216	(3)
John Gripper
Buying and Selling a Partnership	219	(7)
Dixon Gunn
Payment by the Incoming Partner	226	(5)
Dixon Gunn
Valuation of Goodwill	231	(6)
John Gripper
Partnership Contracts	237	(12)
John Gripper
Index	249