Web Work

by Choo, Chun Wei; Detlor, Brian; Turnbull, Don

• ISBN13: 9780792364603
• ISBN10: 0792364600
• Format: Hardcover
• Copyright: 2000-09-01
• Publisher: Kluwer Academic Pub

Summary

This book brings together three great motifs of the network society: the search for and use of information by individuals and groups; the creation and application of knowledge in organizations; and the fundamental transformation of these activities as they take place on the World Wide Web and corporate intranets. As research endeavors, these streams overlap and share conceptual constructs, perspectives, and methods of analysis. Although these overlaps and shared concerns are sometimes apparent in published research, there have been few attempts to connect these ideas explicitly and identify cross-disciplinary themes. This book is an attempt to fill this void. Audience: The book's primary audience is faculty and students in masters and doctoral programs in information science, information systems, and management schools. Consultants and organizations designing and implementing intranets and portals will find the book useful in providing research-based insights into how information search and knowledge sharing may be enhanced.

Table of Contents

Preface	xi
SECTION I: INFORMATION SEEKING AND KNOWLEDGE WORK
Information Seeking	3	(26)
Information Needs	3	(5)
Information Needs: Cognitive Dimensions	4	(1)
Information Needs: Affective Dimensions	5	(1)
Information Needs: Situational Dimensions	6	(2)
Information Seeking	8	(6)
Information Seeking: Cognitive Dimensions	9	(1)
Information Seeking: Affective Dimensions	10	(2)
Information Seeking: Situational Dimensions	12	(2)
Information Use	14	(7)
Information Use: Cognitive Dimensions	16	(1)
Information Use: Affective Dimensions	17	(2)
Information Use: Situational Dimensions	19	(2)
Human Information Seeking: An Integrated Model	21	(8)
Information Needs---A Summary	22	(1)
Information Seeking---A Summary	23	(1)
Information Use---A Summary	24	(2)
Some Implications for Practice	26	(3)
The Structure and Dynamics of Organizational Knowledge	29	(42)
From Information to Knowledge	29	(4)
From Signals to Data	29	(1)
From Data to Information	29	(2)
From Information to Knowledge	31	(1)
From Information to Knowledge --- in Organizations	32	(1)
The Structure of Organizational Knowledge	33	(15)
Tacit Knowledge	35	(4)
Explicit Knowledge	39	(4)
Cultural Knowledge	43	(5)
The Dynamics of Organizational Knowledge: Creating, Diffusing, and Using Knowledge	48	(12)
Knowledge Creation: Leveraging Tacit Knowledge	49	(3)
Knowledge Diffusion: Codifying, Abstracting, and Diffusing Knowledge	52	(4)
Knowledge Utilization: Communities of Practice	56	(4)
The Integration of Organizational Knowledge	60	(3)
Organizational Knowledge and Sensemaking, Decision Making	63	(3)
Summary	66	(5)
SECTION II: KNOWLEDGE WORK ON INTRANETS
The Intranet as Infrastructure for Knowledge Work	71	(30)
What are Intranets?	71	(8)
Intranet Technology	73	(5)
Intranet Functionality	78	(1)
Benefits and Challenges of Intranets	79	(3)
The Intranet as IT Infrastructure	82	(4)
Intranets as Shared Information Work Spaces	86	(6)
Intranets as Content Spaces	87	(1)
Intranets as Communication Spaces	88	(2)
Intranets as Collaboration Spaces	90	(1)
Supporting Ba Through Intranets	91	(1)
Lessons Learned from CSCW	92	(4)
Intranet Case Studies	96	(4)
Conclusion	100	(1)
Designing Intranets to Support Knowledge Work	101	(32)
Intranet System Development	101	(2)
Basing Design on the Analysis of the Information Environment	103	(4)
The Structure of the Organizational Information Environment	107	(10)
Taylor's (1991) Information Use Environment	107	(2)
Katzer & Fletcher's (1992) Information Environment of Managers	109	(1)
Rosenbaum's (1996) Structurationally Informed Value-Added Model	110	(2)
Davenport's (1997) Information Ecology Model	112	(3)
Common Elements	115	(2)
A Behavioral-Ecological Framework for Intranet Design	117	(6)
Information Ecology	117	(2)
Information Needs and Uses	119	(1)
Value-Added Processes	120	(2)
Summary	122	(1)
Empirical Testing of the Behavioral-Ecological Framework	123	(5)
Other Complementary Research	128	(2)
Conclusion	130	(3)
SECTION III: INFORMATION SEEKING ON THE WORLD WIDE WEB
Models of Information Seeking on the World Wide Web	133	(26)
Information Foraging	133	(4)
Bibliometrics	137	(10)
Bibliometrics of Use	137	(1)
Bibliometric Coupling	138	(1)
Co-citation Analysis	138	(1)
Bibliometric Laws	139	(3)
Bibliometrics and Web Documents	142	(2)
Bibliometrics and the Web - Webometrics	144	(2)
Bibliometric Measures of Group Web Use	146	(1)
User Browsing	147	(7)
Marchionini's Electronic Browsing Model	147	(1)
Ellis' Model of Information Seeking	148	(3)
Aguilar's Model of Scanning	151	(1)
A Behavioral Model of Web Information Seeking	152	(2)
Web Use Studies	154	(4)
Conclusion	158	(1)
Understanding Organizational Web Use	159	(30)
Study Introduction	159	(1)
Questionnaires	160	(7)
Web Tracker	167	(8)
Interviews	175	(2)
The Behavioral Model of Information Seeking	177	(4)
Effect of Web Training on Organizational Web Use	181	(3)
Conclusion	184	(5)
Coda	189	(2)
References	191	(22)
Index	213