What Smart Trainers Know The Secrets of Success from the World's Foremost Experts

by Ukens, Lorraine L.

• ISBN13: 9780787953867
• ISBN10: 0787953865
• Edition: 1st
• Format: Paperback
• Copyright: 2001-06-07
• Publisher: Pfeiffer

Summary

Learn from the best of the best! Written by highly regarded experts in the field--including Zane L. Berge, Jay A. Conger, Robert Hargrove, James M. Kouzes, Julie O'Mara, Barry Z. Posner, Fran Rees, William J. Rothwell, and Edgar H. Schein--What Smart Trainers Know offers you a comprehensive guide to the HRD profession's most critical issues. In thirty-five mini-chapters (each of which can be read in approximately fifteen minutes) the book provides a handy resource for new practitioners who want to develop a broad working knowledge of the field. The book also offers seasoned professionals the opportunity to examine the latest thinking from a wide range of noted experts. Emphasizing practical applications of theory, this collection covers all the basic needs of HRD practitioners in five key categories: * Strategic training and development * Employee and organizational development * Assessment and evaluation * Training and development design * Training and development methods "Whether you're new to training or a seasoned pro, looking for theory or practical application or needing to be revitalized or reconfirmed, What Smart Trainers Know has been written by the best-of-the-best to deliver what you need." --Elaine Biech, ebb associates inc., and author, The Business of Consulting

Author Biography

LORRAINE L. UKENS is the owner of Team-ing with Success, a training and consulting firm that provides assessment, training, and evaluation services to businesses and government organizations. She is also an adjunct faculty member at Towson University in Maryland and the author of several training books and games, including Energize Your Audience! (Jossey-Bass/Pfeiffer, 2000).

Table of Contents

Introduction	vii
PART ONE: STRATEGIC TRAINING AND DEVELOPMENT	1	(70)
Shifting from Training to Performance	3	(11)
James C. Robinson
Dana Gaines Robinson
Trends and the Profession	14	(8)
Joe Willmore
HRD in the Internet World	22	(15)
Patricia A. McLagan
Learning Organizations	37	(10)
Michael J. Marquardt
Change Management	47	(7)
Jay A. Conger
What Smart Trainers Should Know About Organizational Culture	54	(7)
Edgar H. Schein
Legal Issues for Training and Development	61	(10)
Linda Byars Swindling
PART TWO: ASSESSMENT AND EVALUATION	71	(116)
How to Conduct a Needs Assessment That Gets Results	73	(9)
Seth N. Leibler
Ann W. Parkman
Karen VanKampen
The Intervention Questionnaire	82	(14)
Judith A. Hale
Performance Analysis: Testing the Waters	96	(11)
Allison Rossett
Catherine Tobias
The Art and Science of Competency Modeling	107	(15)
Richard Lepsinger
Anntoinette Lucia
The Four-Level Evaluation Process	122	(11)
Donald L. Kirkpatrick
The Return on Investment (ROI) Process	133	(27)
Jack J. Phillips
Patricia Pulliam Phillips
Transfer of Learning to Performance	160	(16)
Mary L. Broad
Developing and Conducting a Legally Defensible Performance Appraisal	176	(11)
Gary P. Latham
Deborah L. MacKenzie
PART THREE: TRAINING AND DEVELOPMENT DESIGN	187	(62)
The Future of Instructional Design	189	(13)
William J. Rothwell
What Every Smart Trainer Should Know About Learning	202	(8)
Maxine Arnold Dalton
What We Know About Adult Learning	210	(8)
Ron Zemke
Susan Zemke
Designing Effective Training Programs	218	(15)
Karen Lawson
What I've Learned: The Picture is Bigger than You Think!	233	(5)
Bob Pike
Motivation in the Learning Environment	238	(11)
Larry Froman
PART FOUR: TRAINING AND DEVELOPMENT METHODS	249	(76)
Facilitating Active Learning	251	(8)
Mel Silberman
Transform the Person, Not the Behavior	259	(9)
Robert Hargrove
Involve Your Learners; Enhance Your Training	268	(7)
Fran Rees
Training Games and Activities	275	(17)
Sivasailam ``Thiagi'' Thiagarajan
What Smart Trainers Know About Self-Directed Learning	292	(8)
George M. Piskurich
Guaranteed Results with Multimedia and Online Training	300	(16)
Kevin E. Kruse
Applications of Communication Technology in Training and Education	316	(9)
Zane L. Berge
PART FIVE: EMPLOYEE AND ORGANIZATIONAL DEVELOPMENT	325	(81)
Diversity: The Right Competitive Strategy for a Changing World	327	(12)
Julie O'Mara
Learning to Lead	339	(13)
James M. Kouzes
Barry Z. Posner
Approach Team Training One Step at a Time	352	(11)
Lorraine L. Ukens
Strategic Employee Development Planning	363	(12)
Robert O. Brinkerhoff
Nicholas A. Andreadis
Self-Directed New Employee Orientation	375	(7)
Jean Barbazette
Mentoring to a ``T''	382	(9)
Beverly Kaye
Marilyn Greist
The Critical Importance of Rewards and Recognition in the 21st Century	391	(15)
Barbara A. Glanz
Contributors	406	(6)
About the Editor	412	(1)
Name Index	413	(6)
Subject Index	419