What Your Body Says (And How to Master the Message) : Inspire, Influence, Build Trust, and Create Lasting Business Relationships

by Sharon Sayler

• ISBN13: 9780470769850
• ISBN10: 0470769858
• Format: eBook
• Copyright: 2010-12-01
• Publisher: Wiley

Summary

Train your body to communicate with confidence and clarity-have your body match what your mouth says...The popular phrase "leading from influence" takes for granted that influence derives chiefly from verbal communication. However, communication is about more than words. To get to the next level in your career, you must communicate with your entire self.What Your Body Says gives you the straight-up "how-to" on unifying what you say with what you do, allowing you to better connect with other people and reach your full leadership potential. It gives you a clear and simple process to follow, all drawn from an intense study of how language impacts people's lives and emotions. Filled with useful tools, strategies, and techniques, this book gives you the key to Speak intelligently while looking smart, engaging and real Deliver unpleasant messages without pain or guilt Having a committee meeting and getting something done And moreWritten by Sharon Sayler, a highly accomplished expert in marketing, presentations, and body language, What Your Body Says is the only guide you need to achieve the competitive edge in your personal and business communication style.

Table of Contents

Dedication

Foreword

About This Book

Acknowledgments

About the Author

Introduction

Understanding the difference between power, intimidation and influence

How Influence Equals Opportunity

Items of Note

The Signals You Are Sending

Good versus Bad Non-Verbals

How the Signals Work

Intentional Gestures are a Powerful Tool

When and How the Gesture Happens

How Long to Hold the Gesture

"But wait, there's more..." Connecting Two Ideas Non-Verbally

How to Disconnect Two Ideas Non-Verbally

Gestures of Relationship

How to Attach Yourself to a Message

How to Create a Visual Placeholder

Gestures of location

How to Use Locations

How to Create a Phantom Location

How to Assign Negatives to a Location

How to Avoid Cross-Contaminating Your Message

Gestures that teach

Keep the Gesture Simple and Familiar

Verbal and Non-verbal Congruency

Do I Always Have to be Congruent?

Gestures of expectation and influence

How to Use Your Posture to Show Your Confidence

Proactive versus Reactive

I Expect You to Wait

Power Gestures

How to Confirm Others' Perception of the Experience

Manage the Behavior - Not the Person

The Eyes Have It

Where Do I Put My Eyes?

What Can I Do With My Eyes?

Eyes and Emotion

How to Manage with Eye Contact

Pros and Cons of Little or No Eye Contact

How The Signals Sound -The Voice

Voice Patterns of What We Do and Who We Are

How to Use the Credible Voice Pattern

How to Use the Connection Voice Pattern

Is Your Voice Sabotaging You?

Addicted to the Verbal Pause

The Need to Breathe

The Unintentional Non-Verbals

Fidget Reboot Button

The Non-verbal Outburst

The Fine Print In Your Owner's Manual

The Trick is to Remain Flexible

Master the Behavior Game

Putting It All To Work

Feelings Change Facts

Emotions Motivate

How to Communicate a Clear Direction

Observe to Become Self-Aware

How Context Controls the Message

Final Thoughts: Master Your Message -- Next Steps

Cheat Sheets

Resources And Recommended Reading

Quick Reference Guides

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