What is included with this book?
Introduction | p. XV |
About Crises | p. 1 |
Questions to Consider | p. 3 |
External Crises | p. 4 |
Internal Crises | p. 4 |
What Makes a Crisis Life-Threatening | p. 5 |
Prevention and Cure | p. 6 |
The Keys to Crisis Management | p. 7 |
Preventing Crises with Policies | p. 9 |
The Benefits of Policies | p. 11 |
Determining Which Policies Are Needed | p. 13 |
The Essential Documents for a Policy Manual | p. 14 |
Policies Are Often Overlooked | p. 18 |
Examples of Preventing Crises with Policies | p. 20 |
Preventing Crises with People | p. 25 |
The People Who Make Up the Board of Directors | p. 28 |
The Role of the Board | p. 29 |
Keys to Creating a Highly Functioning Board | p. 31 |
Areas of Board Vulnerability | p. 34 |
Examples of Preventing Crises through Board Excellence | p. 39 |
Staff of Nonprofit Organizations | p. 41 |
Guidelines for Creating a Strong Staff | p. 42 |
Executive Transition Management | p. 45 |
Guidelines for Effective Management of Staff | p. 47 |
Examples of Preventing Crises through Staff Excellence | p. 50 |
Precursors to Crises | p. 55 |
Measuring Severity | p. 57 |
Assessing Tools Already in Place | p. 60 |
Acknowledging and Managing Conflict | p. 62 |
Timing and Time | p. 63 |
Two Key Responses to Conflict | p. 64 |
Conflict Management 101 | p. 65 |
Bullies | p. 69 |
Examples of Precursors to Crises | p. 73 |
It's a Crisis | p. 79 |
Elements of a Crisis | p. 81 |
An Identified Crisis is the Reality | p. 84 |
Emergency Plan in Time of Crisis | p. 86 |
Examples of Crisis Management | p. 92 |
The Crisis Has Passed | p. 99 |
Evaluation | p. 102 |
Communication | p. 103 |
Personnel Assessment | p. 104 |
Critical Conditions for Organizations | p. 105 |
Examples of Nonprofits in the Aftermath of Crises | p. 106 |
Making the Organization Safe | p. 111 |
The Importance of Policies and People | p. 114 |
Identifying and Addressing Precursors to Crises | p. 115 |
Managing the Emergency | p. 115 |
Utilizing the Period After the Crisis | p. 115 |
Creating a Crisis Contingency Plan | p. 116 |
Developing and Utilizing a Crisis Audit Team | p. 117 |
Reaping the Rewards of Crisis Management Work | p. 118 |
Prescriptions: In Case of Emergency | p. 121 |
Six Month Plan: Emergency Contingency Planning | p. 125 |
Emergency Data Bank | p. 131 |
About the Author | p. 135 |
Additional Resources | p. 139 |
Endnotes | p. 141 |
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