Introduction: Covering Up Rather Than Confronting Difference | p. 1 |
The Unacknowledged Costs of Silencing Conflict | |
The Many Forms of Silence | p. 13 |
Why the Rules of the Game Favor Silence | p. 25 |
How the Silent Spiral Works | p. 35 |
The Costs of Saying Yes When You Mean No | p. 42 |
The Speed Trap | p. 52 |
The Silent Spiral in Motion | |
What Clyde and Howie Wouldn't Say | p. 67 |
The Founders and the New CEO Mask Their Differences | p. 94 |
No One's Explaining, No One's Asking | p. 120 |
Bad Endings | p. 141 |
Escaping the Silent Spiral | |
Effectively Expressing Difference | p. 159 |
Finding Support and Supporting Others | p. 180 |
Epilogue: What Might Have Been... | p. 193 |
Endnotes | p. 201 |
Acknowledgments | p. 239 |
Index | p. 243 |
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Excerpted from When You Say Yes but Mean No: How Silencing Conflict Wrecks Relationships and Companies... and What You can Do about It by Leslie Perlow
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