List of Figures and Tables | |
Foreword | |
Preface | |
Acknowledgments | |
About the Authors | |
Introduction | |
White Space Revisited | |
The Silver Anniversary of Process | |
Process in a Value Perspective | |
The Value Creation Hierarchy | |
Developing the Value Creation Architecture of a Business | |
Process Management in the Value Creation Context | |
Designing or Improving the Value Machine | |
A Framework and Methodology for VCS Design | |
RPM Walk-Through: Align, Analyze, Design | |
RPM Walk-Through: Commit, Build, Enable, Adopt | |
Other RPM Applications | |
Designing Improvement Capability | |
Implications | |
Process and the IT Department | |
Summary | |
Afterword It's Not Over. | |
List of Acronyms | |
Notes | |
Index | |
About Performance Design Lab | |
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