Who Are ""They"" Anyway?

by BJ Gallagher; Steve Ventura

• ISBN13: 9780793188291
• ISBN10: 0793188296
• Format: Hardcover
• Copyright: 2004-08-01
• Publisher: Kaplan Test Prep

Summary

In Who Are "They" Anyway? BJ Gallagher and Steve Ventura lead readers on a personal quest-a journey-in search of someone who can fix what's wrong, deal with difficult people, and take charge of fixing individual and organizational problems. Who is that special person? The results may surprise readers. Written to appeal to both the heads and hearts of employees at all levels; the book includes tips, strategies, quizzes, and how-tos to help readers apply the story in their own work lives. It is a message of encouragement and empowerment, and the personal and organizational payoff can be enormous.

Table of Contents

Foreword by Ken Blanchard	ix
PART ONE The Story
Who Are "They" Anyway?	3	(54)
PART TWO From Parable to Practice
Quiz: Do People in Your Organization Exercise Initiative and Take Responsibility?	57	(4)
How Can I Change Other People Who Are "Professional Victims"...Always Blaming Others?	61	(4)
Imagine a Workplace Where There Is No "They"	65	(4)
Quiz: How Accountable and Responsible Are You?	69	(3)
What Do I Gain by Taking Initiative and Assuming Responsibility?	72	(1)
ACCOUNTABILITY: What's in a Word?	73	(31)
Are You a Whiner or a Winner?	74	(3)
Victim No More!	77	(4)
What If I Want to Change?	81	(5)
Focus on What You Can Do, Not on What You Can't	86	(3)
Turn Your Problem into a Goal by Asking "What Do I Want?"	89	(5)
Four Stages in Changing Your Outlook, Attitude, and/or Behavior	94	(4)
Sometimes the Little Things Can Make a Big Difference...	98	(3)
The Most Important Words of Personal Responsibility	101	(3)
PART THREE Additional Resources
Training Materials	104	(3)
For Keynotes, Training, and Consulting Services	107	(2)
About the Authors	109	(6)
Acknowledgments	115