Win Win Management

by Fuller, George (Author)

• ISBN13: 9780735201200
• ISBN10: 073520120X
• Format: Paperback
• Copyright: 1999-08-01
• Publisher: Prentice Hall Pr

Summary

Win Win Management is the survival guide to help you succeed in the trenches of the new workplace. Book jacket.

Author Biography

George Fuller has more than 20 years' experience as a manager. He is also the author of Manager's Portable Answer Book, The Workplace Survival Guide, The Supervisor's Portable Answer Book, and The Negotiator's Handbook. He is a veteran business writer for national and regional publications.

Table of Contents

Introduction	p. xi
The Abc's of the New Workplace--and How to Adjust	p. 1
The Practical Way to Overcome the Fear of Anything New	p. 2
The Pitfalls and Problems of the New Workplace	p. 4
Several Ways to Deal with Adjustments in Your Role as a Supervisor	p. 6
How to Maintain Trust with a Flexible Work Force	p. 9
How to Balance Employee Needs Against Workload Demands	p. 12
Tactics for Working with Less Support from Top Management	p. 14
Supervising Your Way Through an Organizational Overhaul	p. 17
Prudent Ways to Cope if You Have to Cut Costs	p. 20
Sensible Methods for Adjusting the Workload After Job Cuts	p. 23
Dealing with a Changing Work Force	p. 27
Recognizing and Dealing with Work Force Diversity Issues	p. 28
Adopting New Supervision Strategies When Employees Work at Home	p. 30
Sensible Ways to Manage Workers Who Telecommute	p. 33
Dealing with the Working Hour Constraints of Parents	p. 36
Eight Ways to Be Flexible About Employee Family Responsibilities	p. 38
Getting the Most Out of Part-Time Workers	p. 41
Knowing How to Supervise and Motivate Contingent Workers	p. 44
Coping with Young Workers Who Lack Fundamental Working Skills	p. 45
Recognizing and Adjusting to the Needs of Older Workers	p. 48
How to Handle the Needs of Employees with Aging Parent Duties	p. 52
Knowing When and How to Draw the Line on Employee Problems	p. 53
How to Move Away From the Old Way of Doing Things	p. 59
How to Break Bad Habits That Interfere with New Practices	p. 60
Five Ways to Eliminate Practices That Don't Enhance Performance	p. 63
Coping with Worker Criticism of New Procedures	p. 65
Identifying What's Needed to Overcome Resistance to New Ideas	p. 69
Working with--Not Against--Resistance to New Practices	p. 71
Nine Ways to Encourage Workers to Change the Way They Work	p. 74
Getting Workers to Admit They Dislike Doing Things Differently	p. 76
Learning to Live with Employee Skepticism About Anything New	p. 78
Dealing with "What's in It for Me" Attitudes Toward Change	p. 80
Overcoming Worker Anger and Confusion Related to Change	p. 85
What to Do When Changes Aren't Being Accepted	p. 87
When to Clamp Down on Diehards Who Resist Anything New	p. 89
Looking for Alternatives to Make New Procedures Successful	p. 92
Using Flexibility to Gain Acceptance of Change	p. 94
Pinpointing New Techniques That Aren't Panning Out	p. 96
How to Avoid Something New When You Know It Won't Work	p. 97
The Prudent Way to Tell Your Boss "It Isn't Going to Work"	p. 101
How to Avoid the Blame When Something Doesn't Work Out	p. 103
Supervising Employees in a Cooperative Work Environment	p. 107
Several Sound Ways to Empower Employees	p. 108
Useful Tactics to Promote Group Problem Solving	p. 110
Eight Ways to Be Flexible in Dealing with Employee Work Problems	p. 113
The Right Way to Say "No" in Sensitive Situations	p. 114
Going Beyond Preaching to Practicing When Promoting Teamwork	p. 117
Seven Measures for Selling Teamwork to Workers	p. 120
How to Make Teams Accountable Without Making Them Paranoid	p. 122
How to Deal with Turf Battles When Teamwork Is Emphasized	p. 124
Recognizing and Dealing with the Pitfalls to Teams	p. 127
Productive Techniques That Encourage Worker Cooperation	p. 129
Learning the Right Way to Deal with Mistakes	p. 131
Solving Personnel Issues the Enlightened Way	p. 135
Encouraging Worker Participation in Recommending Changes	p. 136
Adapting Training Needs to Workplace Realities	p. 138
Efficient Approaches for Retraining Workers	p. 142
Use of One-on-One Coaching Techniques to Improve Performance	p. 144
How to Provide Opportunities for Employee Self-Improvement	p. 146
How to Use Rotating Assignments to Increase Worker Flexibility	p. 150
Strategies to Prevent Worker Burnout	p. 153
How to Combat Change-Related Job Stress	p. 158
How to Avoid Worker Insecurity About Future Job Loss	p. 161
The Most Effective Ways to Manage Layoffs	p. 163
Ways to Preserve Employee Loyalty During Uncertain Times	p. 166
Several Tactics to Help Workers Adapt to the New Workplace	p. 169
Implementing Ideas That Allow Employees to Grow with the Job	p. 172
Managing Empowered Employees on a Daily Basis	p. 175
Practical Guidelines for Introducing New Operating Techniques	p. 176
The Sensible Way to Follow Up When Anything New Is Introduced	p. 179
Promoting Feedback on New Workplace Procedures	p. 182
How to Rummage Through the Rumor Mill for Negative Feedback	p. 185
How to Use Motivation to Achieve Quality Improvements	p. 187
Motivating Workers to Make Suggestions	p. 191
Ways to Encourage Employees to Participate in Joint Decision-Making	p. 194
How to Nourish Worker Self-Direction	p. 196
Workable Ways to Be Flexible in Meeting Employee Work Requests	p. 199
Learning How to Let Workers Control Their Own Work Practices	p. 202
Enlisting Workers in Planning More Efficient Working Procedures	p. 205
Adapting to New Technology	p. 209
Proven Ways to Introduce New Equipment	p. 210
Sensible Ways to Iron Out the Kinks in Adopting New Equipment	p. 213
Easy Ways to Identify Problems When New Technology Is Introduced	p. 216
Weighing Gains Against Losses When Introducing New Technology	p. 219
How to Discourage New Technology You Know Won't Work	p. 223
Seven Methods for Tackling Worker Concerns About New Technology	p. 226
Using Technology to Help Get the Resources You Need	p. 229
Training Employees to Use the Data That Technology Provides	p. 232
How to Control an Information Overload	p. 234
Using Quality Management Techniques to Facilitate Improvements	p. 236
Gaining Cooperation From People You Don't Supervise	p. 239
How to Cope with the Uncertainties of Reorganization	p. 240
Practical Tactics to Get the Resources You Need to Do the Job	p. 242
The Right Approach to Providing Feedback to Management	p. 249
How to Co-Opt Critics of the New Workplace	p. 252
Breaking Down Internal Barriers That Hamper Top Performance	p. 255
Several Ways to Get Closer to Your Customers	p. 258
Useful Tactics to Gain Cooperation from Suppliers	p. 261
How to Build Vendor Relations That Guarantee Rapid Response	p. 263
Dealing with the New Workplace from A Supervisory Perspective	p. 265
Rethinking Your Traditional Role As a Boss	p. 266
How to Alter Your "Old School" Management Techniques	p. 268
Adjusting to Your New Role in a Less Bureaucratic Organization	p. 270
How to Make Workers Partners in Participative Management	p. 272
Practical Ways to Operate in a "Lean and Mean" Environment	p. 276
How to Be a Successful Mentor in the New Management Environment	p. 280
Timely Tactics to Keep Morale Up	p. 282
Why You Should Seek Out Bad News from Workers	p. 286
Fertile Ways to Be a Leader in the New Workplace	p. 288
How to Maintain a Positive Attitude	p. 291
Strategies to Protect Your Own Job in a Reorganization	p. 294
Tactful Ways to Say "No" When Your Boss Tries to Overload You	p. 298
Selling New Policies and Procedures Dictated by Top Management	p. 301
Prudent Ways to Seek Support for Unpopular Policies	p. 306
Reaping the Benefits of the New Workplace	p. 309
Strategies for Continuous Improvement in Daily Operations	p. 310
How to Encourage Small Ideas That Can Reap Big Benefits	p. 312
Justifying the Benefits of New Ideas to Senior Management	p. 315
How to Avoid Turning Bad Ideas into Bad Practices	p. 318
The Neglected Payoff in Changing Routine Ways of Doing Things	p. 321
How to Sell the Benefits of the New Workplace to Employees	p. 323
How to Handle the Career Aspects of the New Workplace Supervisor	p. 324
Index	p. 329
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