Work and Life in the Global Economy A Gendered Analysis of Service Work

by Howcroft, Debra; Richardson, Helen

• ISBN13: 9780230580848
• ISBN10: 023058084X
• Format: Hardcover
• Copyright: 2010-01-15
• Publisher: Palgrave Macmillan

Summary

This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context.

Author Biography

DEBRA HOWCROFT is Professor of Technology and Organisations at Manchester Business School and a member of the ESRC-funded Centre for Research on Socio-Cultural Change (CRESC). Broadly, her research interests are concerned with the drivers and consequences of socio-economic restructuring in a global context. She is co-editor of the Handbook of Critical Information Systems Research: Theory and Application (2005), Social Inclusion: Societal & Organizational Implications for Information Systems (2006); and Foundations, Philosophy and Research Methods (2008).
 
HELEN RICHARDSON is a Senior Lecturer in Information Systems (IS) and joined the University of Salford in 1998 after a varied career including working in the field of Social Care and running a Research and Training Unit promoting Positive Action for Women at Work. She works in the Research Centre for People, Work and Organization and is engaged in Critical Research in IS including issues of gender in the ICT labour market and the global location of service work.

Table of Contents

List of Tables	p. vii
Notes on Contributors	p. viii
Introduction	p. 1
Women as Knowledge Workers: From the Telegraph to the Computer	p. 15
Respectability and Flexibility in the Neoliberal Service Economy	p. 33
'Are you married?' Exploring Gender in a Global Workplace in India	p. 52
Gendered Hierarchies in Transnational Call Centres in India	p. 78
Domestic Labour - The Experience of Work in India's Other Call Centre Industry	p. 99
'Caring' Professionals: Global Migration and Gendered Cultural Economy	p. 124
The Crisis of Car, International Migration, and Public Policy	p. 142
Reflection on Gender and Pay Inequalities in the contemporary Service Economy	p. 165
Clerks, Cashiers, Customers Carers: women's Work in European Services	p. 185
An ICT Skills Model of Inclusion: Contemporary Distortions of Equity in British Network Engineer Training	p. 209
The Isolated Professional: Conflict, Fragmentation and Overload in UK Financial Services	p. 226
Cultural Constraints: Japanese Mothers Working in a Multinational Corporation	p. 253
Index	p. 277
Table of Contents provided by Ingram. All Rights Reserved.

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