Workbook to Accompany Administrative Medical Assisting

by Fordney, Marilyn T.; French, Linda L.; Follis, Joan J.

• ISBN13: 9780766862517
• ISBN10: 0766862518
• Edition: 5th
• Format: Paperback
• Copyright: 2003-07-21
• Publisher: CENGAGE Delmar Learning

Summary

Designed to accompany Administrative Medical Assisting, Fifth Edition, this Workbook is part of a complete learning package, consisting of a textbook with practice CD-ROM, an on-line companion, and instructor support materials including an Instructor's Manual and Electronic Classroom Manager on CD-ROM. The learning package is designed for medical office administration students and professionals and emphasizes the customer service function of the medical office practice. The content is thoroughly updated to reflect changes in telecommunications, computer technology, managed care, and compliance issues. Each chapter integrates critical thinking and assessment of textbook objectives. In addition, each chapter consists of: objectives, areas of competence (CMA and RMA), abbreviation and spelling review lesson, review questions (fill-in, multiple choice, and matching), critical thinking exercises, performance exercises based on textbook objectives, and computer assignment integrating exercises from the CD-ROM in the textbook.

Table of Contents

Practice Exercises

Professional and Career Responsibilities

A Career As an Administrative Medical Assistant

Medical Practice Settings: Traditional and Managed Care

Medicolegal and Ethical Responsibilities

Interpersonal Communications

The Receptionist

Telephone Procedures

Appointments

Records Management

Patients' Medical Records

Drug and Prescription Records

Filing Procedures

Written Communications

Written Correspondence

Processing Mail and Telecommunications

Professional Reports

Financial Administration

Fees, Credit, and Collection

Health Insurance Systems

Banking

Bookkeeping

Managing the Office

Office Managerial Responsibilities

Finiancial Management of the Medical Practice

Employment

Seeking a Position As an Administrative Medical Assistant

Blank Forms

Performance Evaluation Checklists

Appendix

Table of Contents provided by Publisher. All Rights Reserved.