Workforce Wake-Up Call Your Workforce is Changing, Are You?

by Gandossy, Robert; Verma, Nidhi; Tucker, Elissa

• ISBN13: 9780471773481
• ISBN10: 0471773484
• Edition: 1st
• Format: Hardcover
• Copyright: 2006-07-21
• Publisher: Wiley

Summary

Praise for Workforce Wake-Up Call "Great questions + great thinkers = novel ideas. Workforce Wake-Up Call deals with the challenges of getting, revitalizing, treating (engaging), and leading talent in today's workplace. These talent issues are at the core of successful organizations. And the authors deal with these challenges as a marvelous mix of theory, research, and practice. This anthology offers practical insights that give hope for mastering the challenges of the new workforce." -David Ulrich, Professor, Ross School of Business University of Michigan and Partner, The RBL Group"In the near future, there will be dramatic shifts in workplace practices and a further evolution of employment relationships. The authors provide provocative insights that help business leaders better navigate the talent maze and workforce challenges." -J. Randall MacDonald, Senior Vice President of Human Resources, IBM"This book addresses the question that all companies need to answer: Are your talent management efforts competitively positioning the business? The global economy is leveling the playing field on many fronts, leaving talent as the one true area where your company can gain leverage in the marketplace. Change is proving to be a constant in the workplace, and the authors have created a great blueprint for handling these ever-present challenges in the recruitment and retention of your workforce. This book is a must-read for any executive serious about building a high-performing team and achieving sustainable advantage for both today and tomorrow." -Dennis Donovan, Executive Vice President of Human Resources, The Home Depot"The best ideas from the best minds on the workforce of the future!" -Marshall Goldsmith, author or coeditor of twenty books, including The Leader of the Future (a BusinessWeek bestseller) and Global Leadership: The Next GenerationContributors to Workforce Wake-Up Call include: Max Bazerman, Harvard Business Schoolcoauthor of Predictable Surprises Peter Cappelli, The Wharton School author of The New Deal at Work Lynda Gratton, London Business School author of The Democratic Enterprise Ed Lawler, University of Southern California author of Treat People Right! Thomas Malone, MIT Sloan School of Management author of The Future of Work N. R. Narayana Murthy, Chairman of Infosys Technologies Limited Nigel Nicholson, London Business School author of Executive Instinct Jeffrey Pfeffer, Stanford University author of The Human Equation Matt Schuyler, Executive Vice President of Human Resources, Capital One Ricardo Semler, President of Semco author of The Seven-Day Weekend Noel Tichy, University of Michigan author of The Leadership Engine Sheila Wellington, Stern School of Business author of Be Your Own Mentor

Author Biography

Robert P. Gandossy is Global Leader for Hewitt Associates' Talent and Organization Consulting Practice. He is the author of nearly fifty articles and six books on topics including leadership, human resources, and business ethics. He holds a PhD from Yale University.

Elissa Tucker is a senior consultant in the Research Practice at Hewitt Associates. She leads research studies on a wide array of talent management topics and is an expert on workforce trends.

Nidhi Verma is a senior con-sultant in the Talent and Organization Consulting Practice at Hewitt Associates. She specializes in talent management and performance improvement.

Table of Contents

Preface	xi
Acknowledgments	xxv
Introduction Abundance, Asia, and Automation	1	(14)
Daniel H. Pink
Part I GET THE TALENT FORECAST AND WORKFORCE STRATEGY RIGHT	15	(46)
Chapter 1 Some Half-Truths about Managing People: A Call for Evidence-Based Management	17	(7)
Jeffrey Pfeffer
Chapter 2 Predictable Surprises: The Disasters You Should Have Seen Coming	24	(14)
Michael D. Watkins and Max H. Bazerman
Chapter 3 Human Capital Investments for Pareto-Optimal Returns	38	(11)
Samir J. Raza and Mark C. Ubelhart
Chapter 4 Using Workforce Analytics to Make Strategic Talent Decisions	49	(12)
Matt Schuyler
Part II REVITALIZE THE TALENT ENTRY PROCESSES	61	(92)
Chapter 5 Cutting Through the Fog: Navigating the Messy Wars for Talent	63	(11)
Helen Handfleld-Jones
Chapter 6 Staffing for the Future: Next Generation Workforce Management	74	(13)
Robert P. Gandossy and Tina Kao
Chapter 7 How an Evolving Psychological Contract Is Changing Workforce Flexibility	87	(8)
David E. Guest
Chapter 8 Leading the Knowledge Nomad: An Overlooked Segment of the Workforce Explodes the Myth That Worker Mobility Comes at the Expense of Worker Engagement	95	(16)
Todd L. Pittinsky and Margaret J. Shih
Chapter 9 What Happened co the "New Deal" with Employees?	111	(21)
Peter Cappelli and Rocio Bonet
Chapter 10 Human Capital Relationship Management: Using Customer Relationship Management to Customize Employee Relationships	132	(12)
Caryn Rowe and Elissa Tucker
Chapter 11 Getting the "New" Newcomer Connected and Productive Quickly	144	(9)
Rob Cross, Salvatore Parise, and Keith Rollag
Part III TREAT TALENT WELL	153	(66)
Chapter 12 Creating a Virtuous Spiral Organization	155	(9)
Edward E. Lawler III
Chapter 13 Managing Workforce Challenges in India's IT Industry	164	(8)
N. R. Narayana Murthy
Chapter 14 Unleashing the Power of a High Performance Workforce	172	(15)
Bob Campbell, Betsy Scheffel, and Nidhi Verma
Chapter 15 Out of This World: Doing Things the Semco Way	187	(13)
Ricardo Semler
Chapter 16 Diversity's Next Frontier: Hard-Core Inclusion: The Hard Stuff of a Soft Concept	200	(12)
Andrés Tapia
Chapter 17 The Democratic Enterprise	212	(7)
Lynda Gratton
Part IV EMBRACE NEW AGE LEADERSHIP	219	(54)
Chapter 18 Building Tomorrow's Leadership Pipeline	221	(13)
Noel M. Tichy and Christopher M. DeRose
Chapter 19 The Future ofWork: From "Command and Control" to "Coordinate and Cultivate"	234	(9)
Thomas W. Malone
Chapter 20 Women in Business Leadership: What Companies Ought to Do	243	(5)
Sheila Wellington
Chapter 21 Leadership in the Internet Age: Managing a Diverse and Dispersed Workforce	248	(7)
Patricia Wallace
Chapter 22 Workforce Diversity: A Global HR Topic That Has Arrived	255	(8)
Ted Childs
Chapter 23 Organization as Nature Intended: Human Universals and the Employment Experience	263	(10)
Nigel Nicholson
Notes	273	(20)
About the Contributors	293	(24)
Index	317