Working Below the Surface

by Huffington, Clare; Armstrong, David; Halton, William; Hoyle, Linda; Pooley, Jane

• ISBN13: 9781855752948
• ISBN10: 1855752948
• Format: Paperback
• Copyright: 2004-12-01
• Publisher: KARNAC BOOKS

Summary

The chapters contributed to this book have been written by the staff and associates of The Tavistock Consultancy Service, whose distinctive competence is in the human dimension of enterprise and the dynamics of the workplace. From their own perspectives, they tell a story of the experience of working as consultants over the decade with individuals, teams and whole organizations. The intention is to identify and explore some of the key themes that have emerged and how these affect and influence the understanding of leadership and management in contemporary organizations. No attempt is made to reach a consensus, but rather to raise and map out a territory of continuing question and debate. The themes covered in the book are: the emotional world of the organisation and its significance for understanding, decision and action; different perspectives on the nature and exercise of leadership; the dynamics of resistance to change and of creativity; the impact of contextual change on re-shaping the concept of the organization; different ways organizations are responding to issues of personal challenge or vulnerability. Contributors: David Armstrong, Andrew Cooper, Tim Dartington, William Halton, Sharon Horowitz, Linda Hoyle, Clare Huffington, Kim James, Anton Obholzer, Jane Pooley

Table of Contents

ACKNOWLEDGEMENTS	ix
CONTRIBUTORS	xi
SERIES EDITOR'S PREFACE	xv
FOREWORD	xvii
Nick Temple
Introduction	1	(10)
David Armstrong and Clare Huffington
CHAPTER ONE Emotions in organizations: disturbance or intelligence?	11	(20)
David Armstrong
SECTION I: PERSPECTIVES ON LEADERSHIP
Introduction	31	(2)
Clare Huffington
CHAPTER TWO Leadership, followership, and facilitating the creative workplace	33	(16)
Anton Obholzer with Sarah Miller
CHAPTER THREE What women leaders can tell us	49	(18)
Clare Huffington
CHAPTER FOUR What is the emotional cost of distributed leadership?	67	(18)
Clare Huffington, Kim James, and David Armstrong
SECTION II: CHANGE AND CREATIVITY
Introduction	85	(2)
William Halton and Linda Hoyle
CHAPTER FIVE From sycophant to saboteur-responses to organizational change	87	(20)
Linda Hoyle
CHAPTER SIX By what authority? Psychoanalytical reflections on creativity and change in relation to organizational life	107	(18)
William Halton
SECTION III: WORKING RELATIONS IN A NEW ORGANIZATIONAL ORDER
Introduction	125	(2)
David Armstrong
CHAPTER SEVEN The vanishing organization: organizational containment in a networked world	127	(24)
Andrew Cooper and Tim Darlington
CHAPTER EIGHT The discovery and loss of a "compelling space". A case study in adapting to a new organizational order	151	(16)
Sharon A. Horowitz
SECTION IV: WORKING WITH THE EXPERIENCE OF VULNERABILITY
Introduction	167	(4)
Linda Hoyle and Jane Pooley
CHAPTER NINE Layers of meaning: a coaching journey	171	(20)
Jane Pooley
CHAPTER TEN Clash of the Titans-conflict resolution using a contextualized mediation process	191	(14)
Linda Hoyle
Endword
Clare Huffington	205	(4)
APPENDIX I: Notes on consultancy approach and techniques	209	(14)
APPENDIX II: Glossary	223	(8)
REFERENCES	231	(10)
INDEX	241