Working with Involuntary Clients : A Guide to Practice

by Trotter, Chris

• ISBN13: 9780761963332
• ISBN10: 0761963332
• Format: Paperback
• Copyright: 1999-04-01
• Publisher: Sage Publications Ltd

Summary

'Overall this book is a valuable publication in the developing literature on identifying working approaches that are conducive to effective changes or promising outcomes. It has been written as a non-technical practice hanbook and its presentation is clear and systematic, without over-simplification' - British Journal of Social Work'Dr Trotter's book will be a great help to those trying to work in an effective as well as balanced way with involuntary clients. Such work is demanding and often very challenging on many levels and the clarity and support that this book offers lends me to recommend its reading to those in relevant fields' - Young MindsMany social workers and welfare workers are employed in positions where they deal with involuntary clients.These positions are demanding, and require specific skills. This book, richly illustrated with case examples, describes Chris Trotter's new problem-solving model, which offers a way to work in partnership with involuntary clients.The author's integrated and systematic approach emphasizes clarifying roles, promotes prosocial values, deals with issues of authority and establishes goals. The result is an invaluable practical guide for social work and welfare students and professionals to working with both the clients and their families.

Table of Contents

Acknowledgements	viii
Introduction	1	(14)
Who are involuntary clients?	1	(2)
The dual role of workers with involuntary clients	3	(1)
Direct practice	4	(1)
Sources of knowledge in work with involuntary clients	5	(3)
Empirical practice	8	(4)
Purpose of this book	12	(3)
What works and what doesn't?	15	(32)
Approaches that work	17	(7)
Approaches that sometimes work	24	(16)
Approaches that don't work	40	(1)
An empirical practice model	41	(5)
Summary	46	(1)
Role clarification	47	(19)
Dual role: social control and helping	48	(2)
What is negotiable and what is not	50	(2)
Confidentiality	52	(2)
Case manager, case planner or problem solver	54	(1)
Client's expectations	54	(2)
Helping the client to understand the nature of the professional relationship	56	(1)
Organisational expectations	57	(1)
Theoretical approach to the work	58	(1)
Case examples	59	(6)
Summary	65	(1)
Promoting pro-social outcomes	66	(19)
Identifying pro-social comments and actions	67	(2)
Providing rewards	69	(2)
Modelling pro-social behaviours	71	(1)
Challenging undesirable behaviours	72	(2)
Advantages of the pro-social approach	74	(1)
Criticisms of the pro-social approach	75	(6)
Case example	81	(2)
Summary	83	(2)
Problem solving	85	(27)
Steps in the problem-solving process	86	(12)
Problem solving assessment and case planning	98	(3)
Criticisms of a problem-solving approach	101	(5)
Case example	106	(4)
Summary	110	(2)
The relationship	112	(13)
Empathy	112	(4)
Optimism	116	(2)
Humour	118	(2)
Self-disclosure	120	(2)
The aggressive client	122	(1)
Summary	123	(2)
Working with families	125	(18)
When is it appropriate to work with family groups?	125	(2)
Why family problem solving?	127	(1)
Steps in the family problem-solving process	128	(9)
Case example	137	(5)
Summary	142	(1)
Evaluation	143	(9)
Single case study evaluation	144	(4)
Case analysis	148	(2)
Conclusion	150	(2)
Appendix: Principles of effective practice	152	(2)
1. Role clarification	152	(1)
2. Pro-social modelling and reinforcement	152	(1)
3. Problem solving	153	(1)
4. Relationship	153	(1)
Bibliography	154	(9)
Index	163