Working Relationships Using Emotional Intelligence to Enhance Your Effectiveness with Others

by Wall, Bob

• ISBN13: 9780891061885
• ISBN10: 0891061886
• Format: Paperback
• Copyright: 2008-01-11
• Publisher: Nicholas Brealey

Summary

Hailed by PMA, the Independent Book Publisher's Association, as a "business breakthrough" and "one of the thirty best business books of the year" by Soundview, the first edition of Working Relationships set the standard for managing conflict and developing teamwork while learning to get along with friends and foes at work. Now author Bob Wall is back with the latest research and field-tested knowledge about the critical role emotional intelligence (EQ) plays in achieving workplace and career success. Book jacket.

Author Biography

Bob Wall is a full-time independent consultant and trainer whose clients range from large corporations to small and midsized organizations in the public and private sectors. Bob specializes in organizational assessment, strategic planning, and leadership and team development. His work brings him into contact with people at every level, from company presidents and leadership teams to entry-level staff, and has taken him across the country into a broad variety of settings.

Table of Contents

List of Exercises and Tools	p. ix
Introduction to the Revised Edition	p. xi
Preface	p. xiii
Acknowledgements	p. xix
About the Author	p. xxi
Emotional Intelligence and Relationships at Work
Working Together	p. 3
Why Sheer Brainpower Doesn't Guarantee Success	p. 13
The Personal Challenges of Working Relationships
Working with Friends and Colleagues	p. 37
The Challenge of Conflict	p. 55
When Behavior Falls Short of Good Intentions	p. 69
When You Are Your Own Worst Enemy	p. 83
Taking the Mystery out of Team Development
Building Teams and Professionalizing Conflict	p. 103
Participating in Decision Making	p. 123
Developing Influence and Making Things Happen
Emotional Intelligence: Putting It All Together	p. 147
Preparing for Challenging Conversations	p. 153
Managing the Conversation for Raising Issues	p. 175
Work, Life, and Personal Fulfillment
Living Up to Your Aspirations	p. 199
Deepening Your Relationships	p. 209
Notes	p. 225
Index	p. 227
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