Working Smart

by Schulman, Madelyn L.; Kowadlo, Bonnie F.

• ISBN13: 9780538439183
• ISBN10: 0538439181
• Edition: 3rd
• Format: Paperback
• Copyright: 2004-09-08
• Publisher: Cengage Learning

Summary

With the growing popularity of work-based learning programs, Working Smart offers real world applications and project-based learning with opportunities for building teamwork skills. Content covers current technologies including Internet, and SCANS competencies.

Table of Contents

Preface	iii
UNIT 1 STARTING YOUR FIRST JOB	1	(84)
Getting Ready for the First Day on the Job	2	(23)
Learn About the Company	3	(1)
First Impressions Affect Your Job	3	(2)
How to Prepare for Your First Day on the Job	5	(3)
Getting to Work on Time	8	(2)
Completing Personnel Forms	10	(3)
A New Employee Has Much to Learn	13	(5)
Chapter Review	18	(7)
What You Can Expect From Your Employer	25	(18)
Basic Expectations	26	(4)
Work Environment	30	(2)
Benefits	32	(3)
Paid Vacations and Holidays	35	(1)
Leave Time	35	(2)
Additional Employee Expectations	37	(2)
Chapter Review	39	(4)
What Your Employer Expects From You	43	(17)
Corporate Culture	44	(1)
The Need for Quality	44	(1)
Basic Employer Expectations	45	(5)
Consequences of Not Meeting Expectations	50	(3)
Chapter Review	53	(7)
Developing Good Work Habits	60	(25)
What Are Habits?	61	(1)
Habits on the Job	61	(1)
Developing Good Work Habits	62	(4)
Respect for Others	66	(2)
Using Time Efficiently	68	(3)
Chapter Review	71	(5)
Your Portfolio	76	(1)
Case Study/Simulation: Melbrook Sporting Goods, Inc.	77	(8)
UNIT 2 SMART COMMUNICATIONS ON THE JOB	85	(86)
Importance of Communicating	86	(20)
What Is Communication?	87	(1)
Oral Communication	88	(4)
Communicating Nonverbally	92	(5)
Barriers to Good Communication	97	(3)
Chapter Review	100	(6)
Developing Listening Skills	106	(13)
What Is Listening?	107	(1)
Skills Needed to Be a Good Listener	108	(3)
Poor Listening Habits	111	(2)
Chapter Review	113	(6)
Communicating in a Business Organization	119	(18)
The Role of Communication in Business	120	(1)
A Recognized System of Communication	120	(4)
How Communication Difficulties Arise	124	(4)
Informal Company Communication	128	(2)
Communication in a Business Meeting	130	(2)
Chapter Review	132	(5)
Applying Communication Skills	137	(34)
Communication in Business	138	(1)
Giving and Following Instructions	139	(1)
Using the Telephone	140	(7)
The Computer in Business Communications	147	(2)
Using Communications in Customer Relations	149	(5)
Chapter Review	154	(5)
Your Portfolio	159	(1)
Case Study/Simulation: Melbrook Sporting Goods, Inc.	160	(11)
UNIT 3 SMART RELATIONSHIPS ON THE JOB	171	(80)
Attitudes and Relationships	172	(16)
The Importance of Good Interpersonal Relationships	173	(5)
The Importance of Tact in Relationships	178	(4)
Chapter Review	182	(6)
Your Relationships with Coworkers	188	(17)
Good Relationships with Coworkers	189	(3)
Being a Member of a Team	192	(2)
Handling Problems with Coworkers	194	(4)
Chapter Review	198	(7)
Your Relationships with Your Supervisor	205	(18)
What Is a Supervisor?	206	(4)
The Importance of Good Morale	210	(2)
Criticism on the Job	212	(5)
Chapter Review	217	(6)
Dealing Successfully with Stress on the Job	223	(28)
Stress Explained	224	(5)
Coping Skills	229	(4)
Chapter Review	233	(7)
Your Portfolio	240	(1)
Case Study/Simulation: Melbrook Sporting Goods, Inc.	241	(10)
UNIT 4 SMART MOVES ON THE JOB	251	(47)
Measuring Your Success on the Job	252	(19)
Evaluating Your Job	253	(2)
Job Performance Evaluation	255	(5)
Promotions	260	(6)
Chapter Review	266	(5)
Planning Your Career	271	(27)
Decision-Making	272	(2)
Setting Goals for the Future	274	(5)
Preparing for Advancement	279	(6)
Chapter Review	285	(5)
Your Portfolio	290	(1)
Case Study/Simulation: Melbrook Sporting Goods, Inc.	291	(7)
Photo Credits	298	(1)
Glossary	299	(8)
Index	307