Wrench in the System : What's Sabotaging Your Business Software and How You Can Release the Power to Innovate

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2009-08-07
  • Publisher: Wiley
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Wrench In The SystemWhat's sabotaging your business software and how you can release the power to innovateHarold HambrosePraise forWrench in the System"Look to Harold Hambrose to make significant contributions to safer health care records through interface design, product design, and data visualization. Wrench in the System should be the bible for corporate executives striving to gain a competitive advantage in these trying times." -Alan Siegel, Chairman and CEO, Siegel+Gale"During the short history of computing, interface design has usually been neglected, resulting in software that is cumbersome and counterintuitive.? In this book, Harold Hambrose calls for design where 'help' is helpful and where clutter is eliminated.?He describes a set of commonsense principles and asserts the essential place of design in superior products.? Together with thought leaders like Edward Tufte, Harold Hambrose reminds us that great design can change the world."??? -Tony Pizi, CIO, Asset Management Platform Services, Deutsche Bank"Making computer information easily available to people in their work can help organizations meet their most important goals. This book recommends adopting traditional methods and procedures of design to do so, and suggests that turning data into accessible information could be a high calling for designers now. I wish?we?designers were as wise as?the?author considers us!? But we, as much as?computer users?in business, can learn deep lessons?from his confrontation of the challenges?of information design today, and?his demonstration of how our own techniques can?apply to meeting them." -Denise Scott Brown, Principal, Venturi, Scott Brown and Associates,and coauthor, Learning from?Las Vegas

Author Biography

Harold Hambrose is the CEO and founder of Electronic Ink, a design consultancy he established in 1990. His company has transformed the operations of many Fortune 500 companies by showing them new ways to collaborate, innovate, and design low-cost solutions to some of their most expensive problems. His clients include British Petroleum, Comcast, Research In Motion, McDonald's, and dozens of other industry leaders, nonprofit organizations, and govern-ment agencies.

Table of Contents

Preface: An Invisible Edge
It's Just A Product!
The World's Biggest Lemons
The Checklist
Failure To Communicate
Behind The Hype
The Wrench On The Front Seat
Inventing An Experience
Designing The Invisible
Just What We Need
Design To Delight
The Emperor's New Enterprise System
Software's Missing Feature
Who's The Customer?
Security Solutions: A Better Set Of Keys
Navigating Notre Dame
Communicating By Design
Teaching Etiquette To An ATM
The Reality Check
Form, Function, And Spirit
Specify Innovation
Stranded At Heathrow
Don't Blame Technology
The Transparent Dashboard
When Green Means STOP
Listening To The Receiver
÷People Are Different÷
Removing Roadblocks
Easy As Pie: The Tale Of A Tool
What We Need To Know
Consider The Consequences
Lessons From The Underground
The Workaround Wizard
Continuous Education
Building On Assumptions
Sprinting Toward Second-Rate
Automating The Status Quo
Frozen In The ICU
The Right Team
Designing A New Experience
The Science Of Common Sense
A Tendency To Crash
Designers And The Art Of Interpretation
Looking At A Project From Every Angle
Analyzing An Emergency
The Other Customers
What Your Staff Won't Tell You
A Powerful Partnership
Find Out What You Really Need
The Correct Definition
Missing Information And Lost Limbs
Beyond Technology
Meaningful Information
A Shortcut Through The Warehouse
A Common Language
Hobos And Hieroglyphs
An Accurate Translation
Beautiful Data
What Business Hasn't Even Thought Of
Channeling Rivers Of Energy
Believe It When You See It
When Prototype Becomes Product
Envisioning The Chrysler Building
The Hidden Costs Of Guesswork
Modeling A Vision Of The Future
Breaking The Cycle Of Failure
Leave Nothing To Interpretation
Rethinking And Redrawing
Survey The Landscape
Picture It!
Showing Why
Restart The System
Find Out How They Really Feel
Check For Physical Evidence
Define Your Priorities
Make Sure That ˘Help÷ Is Helpful
Watch Your Language
Eliminate Clutter
Consider The Context
Rethink The Form
Take The Measure Of The Problem
Get An Outside Opinion
Your Next System
What Is This Thing?
Is This What We Really Need?
A $100 Million Guinea Pig?
Will The Basic Model Do The Job?
Who Will Be Using It?
WhatĂs It Like To Use?
Are The Information Displays Informative?
How Clearly Does It Communicate?
How Forgiving Is It?
How Will It Support Our Brand?
Is This Product Truly Innovative?
What Do Training And ˘Change Management÷ Really Mean?
What Real Information Does The Manufacturer Have About User Adoption And Effectiveness?
What About Those Service Contracts And Future Upgrades?
Maximizing Your Design Resources
Tough Questions For Consultants
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