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Acknowledgments | p. 9 |
Yes, You can | |
What is negotiation? | p. 15 |
Almost everything is negotiable | p. 21 |
Getting your feet wet | p. 31 |
The Three Crucial Variables | |
Power | p. 51 |
Time | p. 91 |
Information | p. 101 |
Styles of Negotiating | |
Winning at all costs: Soviet style | p. 119 |
Negotiating for mutual satisfaction | p. 149 |
More on the Win-Win technique | p. 163 |
Negotiating Anything, Any Place | |
Telephone negotiations and memos of agreement | p. 209 |
Moving up | p. 223 |
Taking it personally | p. 239 |
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