You Made My Day

by Allen, Janis; McCarthy, Michael

• ISBN13: 9780867307870
• ISBN10: 0867307870
• Format: Paperback
• Copyright: 2000-02-01
• Publisher: Lebhar-Friedman Books

Summary

Human Resources experts agree that employee recognition is one of the cornerstones of effective management.

Table of Contents

PART ONE: RECOGNITION AND PERFORMANCE
The Relationship Between Recognition & Performance
Co-worker Recognition and Relationships	3	(8)
Nice Is Nice: Positive Recognition Is Something Different	11	(2)
The Relationship Between Management Recognition & Co-worker Recognition
Why Recognize Co-workers?	13	(4)
The Leverage Effect of Co-worker Recognition
More Is More	17	(4)
The Proof Is in the Performance
How Managers Can Create the Environment to Improve Performance	21	(8)
Results in Engineering Design	23	(2)
Results in Government Service	25	(1)
Results in Manufacturing	26	(1)
Results in Administrative Functions	26	(1)
Results in Sales	27	(2)
The Manager's Roles and Responsibilities
Creating a Co-worker Recognition Culture	29	(6)
Setting Up the Environment: Using Data, Goals, Feedback, and Positive Recognition	29	(2)
Leadership Through Example	31	(1)
Maintaining the Gains: How to Support These Practices	32	(3)
PART TWO: CO-WORKER RECOGNITION AND RELATIONSHIPS
Benefits for You and Your Co-workers
Creating a Positive Culture	35	(4)
Recognition: Builder of Positive Relationships
Celebrating Others' Success	39	(2)
Sharing the Stage	41	(2)
Recognition Across Department Lines	43	(4)
Bosses Are People, Too	47	(4)
Teamwork	51	(2)
How to Give Recognition
``Tell Me About Your Work''	53	(4)
The Importance of Ideas and Opinions	57	(2)
If a Tree Falls and No One Hears It...	59	(2)
Phrasing for Praising	61	(3)
Positive Gossip	64	(3)
Recognition Dos
Pre-perfection Recognition	67	(2)
The Sexiest Man Alive	69	(2)
Dread Red No More	71	(2)
You Have a Reputation	73	(2)
Take My Meetings...Please!	75	(1)
``I Could Tell You, but Then I'd Have to Kill You''	76	(1)
Quality Recognition	77	(1)
Receiving Recognition	78	(1)
...And Don'ts
Back-handed Compliments and Other Bloopers	79	(3)
Recognition Is a Many-personalized Thing	82	(3)
Or Better, Still...	85	(2)
Building Improvements to Higher and Higher Levels
You Go, Girl	87	(5)
Mistakes or Success Trials?	92	(5)
Obstacles
Real Men Don't Give Recognition?	97	(4)
``Give Recognition? No Time!''	101	(2)
Self-motivation
Let's Make a Deal	103	(4)
Ask and You Shall Receive: Fishing for Compliments	107	(4)
Recognition at a Table for One	111	(2)
Relationships and Your Team
Criticism	113	(3)
Feelings	116	(4)
I'm Sorry	120	(6)
Who Cares Who's to Blame?	126	(2)
Be Jealous, or Earn Your Own Recognition	128	(2)
Showing Respect for Co-workers	130	(1)
Entitlements	131	(2)
Families and Personal Relationships
Families	133	(4)
Everything I Need to Know I Learned from My Stepdaughter	137	(2)
Looking on the Bright Side	139	(6)
Leadership
Acting First	145	(2)
Recommended Resources	147	(2)
Subject Index	149	(4)
Name Index	153	(6)
About the Authors	159