Are You Really Listening? : Keys to Successful Communication

by Donoghue, Paul J.

• ISBN13: 9781893732889
• ISBN10: 1893732886
• Format: Paperback
• Copyright: 2005-06-01
• Publisher: Sorin Books

Summary

Half of the population complains that the other half isn't listening while the other half is complaining that they are not heard. Why do we often feel cut off when speaking to the people closest to us? What is it that keeps so many of us from really listening? Paul Donoghue and Mary Siegel have studied the ways that people don't listen and answer these questions and more in this thoughtful, witty, and helpful look at the reasons people don't hear one another. Filled with examples that clearly demonstrate easy-to-learn techniques for becoming a better listener, Are You Really Listening? is a guide to listening and being listened to.

Table of Contents

Acknowledgments	6	(1)
Foreword	7	(2)
Part One: Is Anybody Listening?	9	(98)
The Importance of Listening	10	(17)
Spouses and Partners	27	(20)
Parents and Children	47	(16)
Professionals and Clients	63	(16)
Managers and Employees	79	(15)
Friends and Siblings	94	(13)
Part Two: So Many Ways Not to Listen	107	(56)
The Basic Forms of Non-Listening	108	(12)
Defending	120	(12)
Identifying the ``Me Too'' Syndrome	132	(9)
Giving Advice	141	(11)
Judging	152	(11)
Part Three: So How Do You Listen?	163	(56)
Learning to Listen to Ourselves	164	(14)
Learning to Listen to Others	178	(23)
Learning to Be Heard	201	(15)
Concluding Thoughts	216	(3)
Appendix One: Rules of Thumb for Listening	219	(1)
Rules of Thumb for Being Heard	220	(2)
Appendix Two: List of Feelings	222	(2)
Selected Bibliography	224