Your Office Getting Started with Business Communication

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  • Edition: 1st
  • Format: Paperback
  • Copyright: 2013-01-04
  • Publisher: Prentice Hall
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For introductory courses on Microsoft Office 2010 or courses in computer concepts with a lab component for Microsoft Office 2010 applications. Your Officeis the Office Applications textbook written for instructors who want more than a 'skill & drill' book that enables students to learn discreet tasks but fails to illustrate the big picture of how these skills work together. Your Officebridges the gap between skill and application, and empowers students to master Office 2010 as a tool to solve problems and make decisions. The casesprogress students from learning the skills in each Office Application to using the applications as tools to make business decisions. The unique modular structureprovides a strong foundation for students through practice in each workshop and then synthesizes the objectives covered over two workshops, challenging students to really retain what they learned as opposed to learning and then forgetting soon after. The series scenariointroduces a large global business (the resort and spa) made up of smaller businesses (golf pro shop, spa, restaurants, event planning, etc) featured in the cases that run throughout all four applications. This approach gives students a solid understanding of how an organization works by exposing them to how individuals in all facets of a business interact with tools like Microsoft Office and use information to make decisions. **This is a one-chapter supplement.**

Author Biography

Amy S. Kinser, Esq., Series Editor
Amy holds a B.A. degree in Chemistry with a Business minor and a J.D. from the Maurer School of Law both at Indiana University. After working as an environmental chemist, starting her own technology consulting company, and practicing intellectual property law, she has spent the past eleven years teaching technology at the Kelley School of Business in Bloomington, Indiana.   Currently, she serves as the Director of Computer Skills and Senior Lecturer at the Kelley School of Business at Indiana University.  She also loves spending time with her two sons, Aidan and J. Matthew, and her husband J. Eric.

Table of Contents

Module 1--Using Effective Business Communication Skills 

Your Office--Getting Started with Business Communication  

Workshop 1:  Foundation of Effective Communication


1. Explain the communication process

2. Identify techniques for designing and delivering effective messages

3. Format and design visually appealing documents

4. Discuss strategies for writing good news and neutral messages

5. Discuss strategies for writing bad news messages

6. Use technology to communicate effectively



Painted Paradise Golf Resort and Spa Conference Center


The Communication Process

The Written Communication Process




The Oral Communication Process


Business Presentations

The Digital Communication Process


Smart Phones

Social Media

Barriers to the Communication Process

Techniques for Designing and Delivering Effective Messages

Needs of Customer

Concrete and Specific Words 

Passive and Active Voice

Direct vs. Indirect Approach  

Neutral and Unbiased Language 

Revise, Edit, and Proofread


Visually Appealing Documents 



Bullet Lists

Graphic Images and Charts

Strategies for Writing Good News and Neutral Messages

Favorable Requests and Orders

Goodwill Messages

Employment Offers

Strategies for Writing Bad News Messages

Denial of Requests and Orders

Organizational News

Employment Rejections

Using Technology to Communicate Effectively

Asynchronous Tools

Synchronous Tools

Visual Summary

Concepts Check

Key Terms

Practice 1

Understanding the Communication Process

Practice 2

Techniques for Designing and Delivering Effective Messages

Practice 3

Designing Visually Appealing Documents

Practice 4

Good News Messages

Practice 5

Neutral Messages

Practice 6

Bad News Message

More Practice 1

Adapting the Message to the Audience

Problem Solve 1

Foundation of Effective Communication

Problem Solve 2

Body Art

Problem Solve 3

New Release for Turquoise Oasis Spa,

Problem Solve 4

Fact Sheet for Painted Paradise Golf Resort and Spa


Module 1--Using Effective Business Communication Skills 

Your Office--Getting Started with Business Communication 


Workshop 2:  Employment Search Strategies


1.      Research employment opportunities

2.      Write an effective letter of application  

3.      Create effective resumes

4.      Determine the importance of the interview

5.      Prepare other employment documents and forms

6.      Discuss social networking employment issues



Paradise Resort and Spa


The Employment Process

Research Employment Opportunities

Build Professional Networks

Letters of Applications

Professional Resumes





The Interview

Dress for Success

Other Employment Documents and Forms

Social Networking Employment Issues

Visual Summary

Concepts Check

Key Terms

Practice 1

Research Employment Opportunities

Practice 2

Letter of Application

Practice 3


Practice 4

Interview Questions or Interview a Business Professional in Your Chosen Field of Study

Practice 5

Employment Forms

More Practice

Annual Employee Appreciation Banquet

Problem Solve 1

Employment Follow-up Letters: Requesting Reference, Thank You, Status, Accepting Job Offer, Rejecting Job Offer

Perform in Your Life 1

Management Development Program Application

Perform in Your Life 2

Management Development Program Portfolio–Pecha Kucha Presentation

Perform in Your Career

Career Outlook

Rewards Program

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