Administrative Medical Assisting

by Fordney,Marilyn T.

• ISBN13: 9780827378940
• ISBN10: 0827378947
• Edition: 4th
• Format: Paperback
• Copyright: 1997-12-23
• Publisher: Cengage Learning

Summary

Administrative Medical Assisting, 4E is the most comprehensive hands-on text and workbook learning package available for medical office administration students. This revision features a new chapter on traditional and managed care settings, plus managed care topics integrated throughout where appropriate, such as managed care contracts, implications of managed care contracts on financial aspects of practices, referrals, and collection techniques in a managed care setting. Accompanying the text is a free Windows® studyguide program which includes more than 1,000 activities and application exercises specific to the administration of today's dynamic medical office environment. A new 2-column design and many additional photographs and figures have been added to support and workbook concepts.(administrative, medical assisting, medical office)ALSO AVAILABLE -INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDERInstructor's Manual Computerized Test Bank (3.5" Windows disk) ISBN: 0-7668-0265-5Student Workbook ISBN: 0-8273-7895-5

Table of Contents

Detailed Contents	vii	(6)
Preface	xiii	(5)
How to Use the Practice Software	xviii
UNIT 1 PROFESSIONAL AND CAREER RESPONSIBILITIES	1	(58)
Chapter 1 A Career as an Administrative Medical Assistant	3	(14)
Chapter 2 Medical Practice Settings: Traditional and Managed Care	17	(16)
Chapter 3 Medicolegal and Ethical Responsibilities	33	(26)
UNIT 2 INTERPERSONAL COMMUNICATIONS	59	(52)
Chapter 4 The Receptionist	61	(14)
Chapter 5 Telephone Procedures	75	(20)
Chapter 6 Appointments	95	(16)
UNIT 3 RECORDS MANAGEMENT	111	(72)
Chapter 7 Computers and Information Processing	113	(13)
Chapter 8 Patients' Medical Records	126	(24)
Chapter 9 Drug and Prescription Records	150	(15)
Chapter 10 Filing Procedures	165	(18)
UNIT 4 ADMINISTRATIVE RESPONSIBILITIES	183	(80)
Chapter 11 Office Maintenance and Management	185	(18)
Chapter 12 Written Correspondence	203	(19)
Chapter 13 Processing Mail and Telecommunications	222	(18)
Chapter 14 Professional Reports and Travel Arrangements	240	(23)
UNIT 5 FINANCIAL ADMINISTRATION	263	(142)
Chapter 15 Fees, Credit, and Collection	265	(27)
Chapter 16 Health Insurance Systems	292	(55)
Chapter 17 Banking	347	(16)
Chapter 18 Bookkeeping	363	(27)
Chapter 19 Payroll Procedures	390	(15)
UNIT 6 EMPLOYMENT	405	(20)
Chapter 20 Seeking a Position as an Administrative Medical Assistant	407	(18)
Glossary	425	(24)
Appendix A For Further Information	449	(6)
Appendix B Delmar Publisher's License Agreement	455	(1)
Index	456