Communicating with Credibility and Confidence Diverse People, Diverse Settings (with InfoTrac)

by Lumsden, Gay; Lumsden, Donald

• ISBN13: 9780534509446
• ISBN10: 0534509444
• Format: Paperback
• Copyright: 2002-08-02
• Publisher: Wadsworth Publishing

Summary

This edition is designed to increase students' confidence and credibility in communicating in a range of communication situations. The text integrates and applies the principles of effective communication common in all contexts by first developing the basic skills common to every type of oral communication and then showing how to adapt these skills to each type of interaction, culminating in effective presentation of formal speeches. Ethics, adaptation, diversity, and critical and creative thinking are common threads throughout all discussions (which include well-developed coverage of theory and research findings), and skill-building exercises and activities designed for individual, dyadic, and group work.

Table of Contents

Part I Understanding Communication Processes
Communication Dynamics: Exploring Concepts and Principles	1	(24)
Your Communication: Developing Credibility and Confidence	25	(26)
Perception and Thought: Making Sense	51	(26)
Part II Creating Dialogue
Listening and Questioning: Negotiating Meanings	77	(22)
Nonverbal Communication: More than Words Can Say	99	(22)
Verbal Communication: Connecting with Language	121	(24)
Part III Building Interpersonal Relationships
Relationship Climates: Creating Communication Environments	145	(22)
Personal Relationships: Growing with Another	167	(25)
Professional Relationships: Transacting for Success	192	(22)
Part IV Communicating in Groups and Teams
Groups and Teams: Communication and Leadership	214	(25)
Problem Analysis and Decision Making: Achieving Group and Team Goals	239	(25)
Part V Speaking to Public Audiences
Research and Development: Creating Public Speeches	264	(29)
Rehearsal and Delivery: Speaking to Audiences	293	(25)
Public Presentations: Speaking to Inform	318	(23)
Public Presentations: Speaking to Persuade	341	(31)
Glossary	372	(9)
References	381	(16)
Name Index	397	(6)
Subject Index	403