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Part One: Management
Chapter 1: Managers and Managing
Chapter 2: The Evolution of Management
Chapter 3: Values, Attitudes, Emotions, and Culture: The Manager as a Person
Part Two: The Environment of Management
Chapter 4: Ethics and Social Responsibility
Chapter 5: Managing Diverse Employees in a Multicultural Environment
Chapter 6: Managing in the Global Environment
Part Three: Decision Making, Planning and Strategy
Chapter 7: Decision Making, Learning, Creativity, and Entrepreneurship
Chapter 8: The Manager as a Planner and a Strategist
Chapter 9: Value Chain Management: Functional Strategies for Competitive Advantage
Part Four: Organizing and Controlling
Chapter 10: Managing Organizational Structure and Culture
Chapter 11: Organizational Control and Change
Chapter 12: Human Resource Management
Part Five: Leading Individuals and Groups
Chapter 13: Motivation Performance
Chapter 14: Leadership
Chapter 15: Effective Groups and Teams
Part Six: Managing Critical Organizational Processes
Chapter 16: Promoting Effective Communication
Chapter 17: Managing Conflict, Politics, and Negotiation
Chapter 18: Used Advanced Information Technology to Increase Performance
