Effective Management A Multimedia Approach (with Access Certificate)

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  • Edition: 2nd
  • Format: Spiral Bound
  • Copyright: 2005-01-10
  • Publisher: Thomson-South Western
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Supplemental Materials

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.


EFFECTIVE MANAGEMENT combines the solid academic presentation of a textbook with the most extensive multimedia learning package available. Williams presents management as it is practiced today through a unique story-telling approach and organization that explains management theory in terms any learner can understand. In addition, a rich electronic learning support package, called Effective Management Online, includes a MP3 audio lectures with cases, videos of the author giving additional insights into chapter topics, a rich self-test area, student PowerPoint slides, and InfoTrac College Edition.

Table of Contents

Introduction to Managementp. 1
Managementp. 2
What Would You Do? The Limited, Inc.p. 3
What Is Management?p. 4
What Do Managers Do?p. 12
What Does It Take to Be a Manager?p. 20
Why Management Mattersp. 28
What Really Happened?p. 31
Critical Thinking Video Casep. 32
Management Decisionsp. 32
Develop Your Management Potentialp. 33
Organizational Environments and Culturesp. 34
What Would You Do? All-World Travelp. 35
External Environmentsp. 36
Internal Environmentsp. 55
What Really Happened?p. 60
Critical Thinking Video Casep. 62
Management Decisionsp. 62
Develop Your Management Potentialp. 63
Ethics and Social Responsibilityp. 66
What Would You Do? Walt Disney Headquartersp. 67
What Is Ethical and Unethical Workplace Behavior?p. 68
How Do You Make Ethical Decisions?p. 73
What Is Social Responsibility?p. 84
What Really Happened?p. 94
Critical Thinking Video Casep. 95
Management Decisionsp. 95
Develop Your Management Potentialp. 96
Making Things Happenp. 99
Planning and Decision Makingp. 100
What Would You Do? Mercedes-Benz Credit Corporationp. 101
Planningp. 102
Decision Makingp. 118
What Really Happened?p. 135
Critical Thinking Video Casep. 136
Management Decisionsp. 137
Develop Your Management Potentialp. 138
Managing Informationp. 140
What Would You Do? MTC Headquartersp. 141
Why Information Mattersp. 143
Information Technologiesp. 150
What Really Happened?p. 172
Critical Thinking Video Casep. 173
Management Decisionsp. 173
Develop Your Management Potentialp. 174
Controlp. 176
What Would You Do? O'Hare Airportp. 177
Basics of Controlp. 179
How and What to Controlp. 188
What Really Happened?p. 206
Critical Thinking Video Casep. 208
Management Decisionsp. 208
Develop Your Management Potentialp. 209
Meeting the Competitionp. 211
Global Managementp. 212
What Would You Do? McDonald's Plazap. 213
What Is Global Business?p. 214
How to Go Globalp. 226
Where to Go Globalp. 232
What Really Happened?p. 243
Critical Thinking Video Casep. 244
Management Decisionsp. 245
Develop Your Management Potentialp. 245
Organizational Strategyp. 250
What Would You Do? Kodak Headquartersp. 251
Basics of Organizational Strategyp. 252
Corporate-, Industry-, and Firm-Level Strategiesp. 264
What Really Happened?p. 286
Critical Thinking Video Casep. 287
Management Decisionsp. 288
Develop Your Management Potentialp. 288
Innovation and Changep. 290
What Would You Do? IBM Headquartersp. 291
Organizational Innovationp. 292
Organizational Changep. 308
What Really Happened?p. 329
Critical Thinking Video Casep. 330
Management Decisionsp. 331
Develop Your Management Potentialp. 332
Designing Adaptive Organizationsp. 334
What Would You Do? American Express Corporation Headquartersp. 335
Designing Organizational Structuresp. 339
Designing Organizational Processesp. 364
What Really Happened?p. 378
Critical Thinking Video Casep. 380
Management Decisionsp. 380
Develop Your Management Potentialp. 381
Organizing People, Projects, and Processesp. 383
Managing Teamsp. 384
What Would You Do? Cigna's Customer Service Centerp. 385
Why Work Teams?p. 387
Managing Work Teamsp. 400
What Really Happened?p. 417
Critical Thinking Video Casep. 418
Management Decisionsp. 418
Develop Your Management Potentialp. 419
Managing Human Resource Systemsp. 422
What Would You Do? Magnolia Medical Servicesp. 423
Determining Human Resource Needsp. 425
Employment Legislationp. 431
Finding Qualified Workersp. 437
Developing Qualified Workersp. 452
Keeping Qualified Workersp. 463
What Really Happened?p. 472
Critical Thinking Video Casep. 474
Management Decisionsp. 474
Develop Your Management Potentialp. 475
Managing Service and Manufacturing Operationsp. 478
What Would You Do? Long Island, New Yorkp. 479
Managing for Productivity and Qualityp. 480
Managing Operationsp. 492
What Really Happened?p. 509
Critical Thinking Video Casep. 511
Management Decisionsp. 512
Develop Your Management Potentialp. 513
Leadingp. 515
Motivationp. 516
What Would You Do? Diamond International Corporationp. 517
What Is Motivation?p. 518
How Perceptions and Expectations Affect Motivationp. 526
How Rewards and Goals Affect Motivationp. 536
What Really Happened?p. 550
Critical Thinking Video Casep. 552
Management Decisionsp. 553
Develop Your Management Potentialp. 553
Leadershipp. 556
What Would You Do? Microsoft Headquartersp. 557
What Is Leadership?p. 559
Situational Leadershipp. 570
Strategic Leadershipp. 586
What Really Happened?p. 593
Critical Thinking Video Casep. 595
Management Decisionsp. 595
Develop Your Management Potentialp. 596
Managing Communicationp. 598
What Would You Do? Buckman Laboratoriesp. 599
Communicationp. 600
Improving Communicationp. 615
What Really Happened?p. 627
Critical Thinking Video Casep. 628
Management Decisionsp. 628
Develop Your Management Potentialp. 629
End Notesp. 631
Glossaryp. 651
Name and Organization Indexp. 669
Subject Indexp. 673
Table of Contents provided by Syndetics. All Rights Reserved.

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