Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Foreword | p. i |
Dedication | p. v |
Introduction | p. vii |
Create and Communicate Organizational Vision and Goals | p. 1 |
Creating an Effective Organizational Vision | |
Communicating an Organizational Vision to Physicians | |
Using the Organizational Vision as a Marketing Platform | |
Selecting Organizational Goals that Support the Execution of a Vision | |
Creating Physician Support of Organizational Goals | |
Leadership Development and Accountability for Performance | p. 23 |
Creating Effective Leaders Using Leadership Development | |
Using Leader Accountability to Create Organizational Results | |
Cascading Organizational Goals to Individual Leaders | |
Using Leader Performance to Create Leader Credibility Among the Medical Staff | |
Applying Individual Accountability Model to Physician Leaders | |
Establishing Physician Confidence and Trust | p. 45 |
Using Effective Physician Orientation to Set the Stage to Physician Partnership | |
Surveying Physicians | |
Assembling a Physician Satisfaction Team | |
Communicating Organizational Responsiveness | |
Rounding on Physicians | |
Establishing Effective Nurse/Physician Communication | |
Best Practices to Create Physician Confidence and Trust in the Organization | |
Building Physician Leadership | p. 81 |
Selecting Effective Physician Leaders | |
Recruiting Physician Leaders | |
Selecting Physician Champions | |
Defining the Role of the Physician Champion | |
Effective Coaching by a Physician Champion | |
Developing a Contract with a Physician Champion | |
Training Physicians | p. 111 |
Using Physician Training to Create Physician Success and High Organizational Performance | |
Creating Physician Buy-in | |
Creating a Burning Platform for Change | |
Training Physicians in Service Fundamentals ("AIDET") | |
Training Physicians in Patient Communication Using an Electronic Health Record | |
Physician Measurement and Balanced Scorecards | p. 149 |
Determining Who to Measure | |
Principles of Reporting Performance to Physicians | |
Using Performance Reporting to Change Physician Behaviors | |
Physician Performance Measures in Outpatient, Inpatient, and Emergency Room Environments | |
Assembling Physician Scorecards | |
Implementing Physician Behavioral Standards | p. 183 |
Sequencing the Physician Behavioral Standards Rollout | |
Content of Physician Behavioral Standards | |
Using a Code of Conduct to Change Physician Behavior | |
Managing the Disruptive Physician | p. 197 |
Defining Disruptive Physician Behavior | |
The Profile of the Disruptive Physician | |
The Impact of the Disruptive Physician | |
Stratifying Disruptive Behavior as Singular vs. Recurrent | |
Using Effective Communication Techniques with Disruptive Physicians | |
Disruptive Physician Help and Organizational Re-entry | |
Recognizing Physicians | p. 217 |
The Importance of Frequent and Effective Recognition of Physicians | |
Physician Recognition Best Practices | |
The Physician Engagement Leader Checklist | p. 227 |
The Heart of Change | p. 241 |
Bibliography | p. 245 |
Resources | p. 249 |
Acknowledgments | p. 255 |
About | p. 257 |
Index | p. 259 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.