Essential Interviewing A Programmed Approach to Effective Communication

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  • Edition: 7th
  • Format: Paperback
  • Copyright: 2007-01-23
  • Publisher: Brooks Cole
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With the latest research and methods to help you become an effective professional in today's diverse world, ESSENTIAL INTERVIEWING makes the interview clear and specific for anyone training to work in the helping professions. By clearly defining the core communication skills essential to any interview and vividly demonstrating their effective use, the authors give you the tools to conduct successful interviews in a variety of situations. With an emphasis on client Story (listening and helping clients tell their tales), Restory (helping clients think about their lives and the world in new ways), and Action (what needs to be done to make the story come to life), ESSENTIAL INTERVIEWING offers you the same programmed-learning model of interviewing that has successfully trained countless members of the helping professions for nearly 30 years.

Table of Contents

Programming a Foundation for Learning
Exploration: Helping Clients to Identify their Experiences, Issues and Problems
Attending Behavior
Effective Questioning
Reflecting Content
Reflecting Feeling
Integrating Your Exploration Skills
Clarification: Helping Clients to Clarify their Experiences and Develop Goals
Communicating Feeling and Immediacy
Action: Helping Clients to Take Action
Information Giving
Structuring for Exploration, Clarification and Action
Enlisting Cooperation
Effective Communication: Facilitating Exploration, Clarification and Action
Putting it All Together
Additional Resources
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