Essential Interviewing A Programmed Approach to Effective Communication

by Evans, David R.; Hearn, Margaret T.; Uhlemann, Max R.; Ivey, Allen E.

• ISBN13: 9780495095118
• ISBN10: 0495095117
• Additional ISBN(s): 9780534558482, 9780840034717
• Edition: 7th
• Format: Paperback
• Copyright: 2007-01-23
• Publisher: Brooks Cole
• More Book Details
• Purchase Benefits

Summary

With the latest research and methods to help you become an effective professional in today's diverse world, ESSENTIAL INTERVIEWING makes the interview clear and specific for anyone training to work in the helping professions. By clearly defining the core communication skills essential to any interview and vividly demonstrating their effective use, the authors give you the tools to conduct successful interviews in a variety of situations. With an emphasis on client Story (listening and helping clients tell their tales), Restory (helping clients think about their lives and the world in new ways), and Action (what needs to be done to make the story come to life), ESSENTIAL INTERVIEWING offers you the same programmed-learning model of interviewing that has successfully trained countless members of the helping professions for nearly 30 years.

Table of Contents

Programming a Foundation for Learning

Exploration: Helping Clients to Identify their Experiences, Issues and Problems

Attending Behavior

Effective Questioning

Reflecting Content

Reflecting Feeling

Integrating Your Exploration Skills

Clarification: Helping Clients to Clarify their Experiences and Develop Goals

Confronting

Communicating Feeling and Immediacy

Self-Disclosing

Interpreting

Action: Helping Clients to Take Action

Information Giving

Structuring for Exploration, Clarification and Action

Enlisting Cooperation

Effective Communication: Facilitating Exploration, Clarification and Action

Putting it All Together

Additional Resources

Index

Table of Contents provided by Publisher. All Rights Reserved.