The Executive Guide to Improvement and Change

by Beecroft, G. Dennis; Duffy, Grace L.; Moran, John W.

• ISBN13: 9780873895798
• ISBN10: 0873895797
• Format: Hardcover
• Copyright: 2003-03-01
• Publisher: Asq Pr

Table of Contents

Foreword	xi
Preface	xiii
Introduction: Notes to the Reader	xv
I Initiating Change	1	(52)
The Challenge of Successful and Sustainable Organizational Change	3	(14)
John W. Moran
Jeffry M. Mead
Problem Solving and Decision Making for Continuous Improvement	17	(14)
Grace L. Duffy
Quality Costs	31	(8)
G. Dennis Beecroft
Supply Chain Management	39	(14)
Mike H. Ensby
II Paths to Implementation	53	(92)
Corporate Planning Models	55	(12)
G. Dennis Beecroft
Core Process Redesign and Management	67	(14)
Richard A. Waks
John W. Moran
Using Teams to Achieve Organizational Improvement	81	(14)
Grace L. Duffy
The Management and Utilization of External Resources in the Workplace	95	(16)
Jeffry M. Mead
John W. Moran
John W. Moran III
Quality Management Systems	111	(12)
G. Dennis Beecroft
Environmental Management Systems	123	(6)
R. J. Garrison
Lean Enterprise	129	(16)
George Alukal
Anthony Manos
III Measuring and Evaluating Improvement	145	(68)
Customer Satisfaction As a Driver for Improvement and Change	147	(14)
Grace L. Duffy
Performance Enhancement through Management Audits	161	(18)
Terry L. Regel
Measurement---The Balanced Scorecard	179	(16)
Kevin Sharlow
Six Sigma	195	(12)
Michael D. Nichols
Richard D. Collins
How to Get Results: Setting Goals and Hitting Targets	207	(6)
Mary Thornley
IV Appendixes	213	(30)
Appendix A Audit-Related Certifications	215	(14)
Appendix B ASQ Quality Awards Listing 2002	229	(14)
About the Authors	243
Index