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9780873895798

The Executive Guide to Improvement and Change

by ; ;
  • ISBN13:

    9780873895798

  • ISBN10:

    0873895797

  • Format: Hardcover
  • Copyright: 2003-03-01
  • Publisher: Asq Pr
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Supplemental Materials

What is included with this book?

Table of Contents

Foreword xi
Preface xiii
Introduction: Notes to the Reader xv
I Initiating Change
1(52)
The Challenge of Successful and Sustainable Organizational Change
3(14)
John W. Moran
Jeffry M. Mead
Problem Solving and Decision Making for Continuous Improvement
17(14)
Grace L. Duffy
Quality Costs
31(8)
G. Dennis Beecroft
Supply Chain Management
39(14)
Mike H. Ensby
II Paths to Implementation
53(92)
Corporate Planning Models
55(12)
G. Dennis Beecroft
Core Process Redesign and Management
67(14)
Richard A. Waks
John W. Moran
Using Teams to Achieve Organizational Improvement
81(14)
Grace L. Duffy
The Management and Utilization of External Resources in the Workplace
95(16)
Jeffry M. Mead
John W. Moran
John W. Moran III
Quality Management Systems
111(12)
G. Dennis Beecroft
Environmental Management Systems
123(6)
R. J. Garrison
Lean Enterprise
129(16)
George Alukal
Anthony Manos
III Measuring and Evaluating Improvement
145(68)
Customer Satisfaction As a Driver for Improvement and Change
147(14)
Grace L. Duffy
Performance Enhancement through Management Audits
161(18)
Terry L. Regel
Measurement---The Balanced Scorecard
179(16)
Kevin Sharlow
Six Sigma
195(12)
Michael D. Nichols
Richard D. Collins
How to Get Results: Setting Goals and Hitting Targets
207(6)
Mary Thornley
IV Appendixes
213(30)
Appendix A Audit-Related Certifications
215(14)
Appendix B ASQ Quality Awards Listing 2002
229(14)
About the Authors 243
Index

Supplemental Materials

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The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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