International Management : Managing Across Borders and Cultures

by Deresky, Helen

• ISBN13: 9780131095977
• ISBN10: 0131095978
• Edition: 5th
• Format: Hardcover
• Copyright: 2008-01-01
• Publisher: Pearson College Div

Summary

For courses in International Management and Multinational Management. International Management is a comprehensive textbook that addresses the practical management functions and behaviors necessary to develop global vision and management skills at both a strategic (macro) level and an interpersonal (micro) level.

Table of Contents

Preface	xiv
PART I: THE GLOBAL MANAGER'S ENVIRONMENT	1	(78)
Assessing the Environment--Political, Economic, Legal, Technological	1	(28)
Opening Profile: Business Goes on in Jakarta Despite Threat of Terrorism	1	(3)
The Global Business Environment	3	(1)
Globalism	3	(1)
Management Focus: Small Company, Global Approach	4	(5)
Regional Trading Blocs---The Triad	5	(3)
Other Regions in the World	8	(1)
Comparative Management in Focus: Opening Economy Revitalizes India	9	(15)
Information Technology	11	(1)
The Globalization of Human Capital	12	(1)
The Global Manager's Role	12	(1)
The Political and Economic Environment	13	(1)
Political Risk	14	(1)
Political Risk Assessment	15	(1)
Managing Political Risk	16	(1)
Managing Terrorism Risk	17	(1)
Economic Risk	17	(1)
The Legal Environment	18	(1)
Contract Law	19	(1)
Other Regulatory Issues	20	(1)
The Technological Environment	20	(2)
Global E-Business	22	(2)
E-Biz Box: Europe's Airbus Joins Global Aerospace B2B Exchange	24	(5)
Conclusion	24	(1)
Summary of Key Points	25	(1)
Discussion Questions	26	(1)
Application Exercises	26	(1)
Experiential Exercise	26	(1)
Internet Resources	26	(1)
Case Study: The EC Shatters Microsoft's Windows	27	(2)
Managing Interdependence--Social Responsibility and Ethics	29	(50)
Opening Profile: The Collapse of Parmalat---Italy's ``Enron''	29	(12)
The Social Responsibility of MNCs	31	(3)
MNC Responsibility Toward Human Rights	34	(1)
Codes of Conduct	34	(2)
Ethics in Global Management	36	(5)
E-Biz Box: EU Imposes Cross-Border: Electronic Data Privacy	41	(5)
Questionable Payments	42	(3)
Making the Right Decision	45	(1)
Management Focus: CEO Speaks Out: Ethics Abroad---Business Fundamentals, Value Judgments	46	(5)
Managing Interdependence	47	(1)
Foreign Subsidiaries in the United States	47	(1)
Managing Subsidiary--Host-Country Interdependence	48	(3)
Comparative Management in Focus: Interdependence: NAFTA at 10---Growing Pains in Mexico, Canada, and the United States	51	(28)
Managing Environmental Interdependence	56	(1)
Conclusion	57	(1)
Summary of Key Points	58	(1)
Discussion Questions	58	(1)
Application Exercises	58	(1)
Experiential Exercise	59	(1)
Internet Resources	59	(1)
Case Study: G.M. Returns to South Africa 10 Years After End of Apartheid	60	(3)
Comprehensive Cases	63	(1)
Case 1 Reebok: Managing Human Rights Issues ``Ethically?''	63	(8)
Case 2 Treating AIDS: A Global Ethical Dilemma in 2004	71	(2)
Case 3 Footwear International (Setting: Indonesia)	73	(6)
PART II: THE CULTURAL CONTEXT OF GLOBAL MANAGEMENT	79	(140)
Understanding the Role of Culture	79	(37)
Opening Profile: Adjusting Business to Saudi Arabian Culture	79	(6)
Culture and Its Effects on Organizations	83	(2)
E-Biz Box: Companies Must Localize E-Commerce to Avoid Culture---Internet Clash	85	(3)
Cultural Variables	87	(1)
Management Focus: The Body Shop's Anita Roddick: Advocacy for Awareness	88	(15)
Subcultures	89	(1)
Influences on National Culture	90	(1)
Cultural Value Dimensions	91	(1)
Project Globe Cultural Dimensions	92	(1)
Cultural Clusters	93	(1)
Hofstede's Value Dimensions	93	(3)
Trompenaars's Value Dimensions	96	(2)
Critical Operational Value Differences	98	(2)
The Internet and Culture	100	(1)
Developing Cultural Profiles	101	(2)
Comparative Management in Focus: Profiles in Culture: Japan, Germany, and South Korea	103	(13)
Culture and Management Styles around the World	108	(1)
Saudi Arabia	108	(1)
Chinese Small Family Businesses	109	(3)
Conclusion	112	(1)
Summary of Key Points	112	(1)
Discussion Questions	112	(1)
Application Exercises	112	(1)
Experiential Exercises	113	(1)
Internet Resources	113	(1)
Case Study: Trouble at Computex Corporation	114	(2)
Communicating across Cultures	116	(31)
Opening Profile: On Keeping Your Foot Safely Out of Your Mouth	116	(12)
The Communication Process	119	(1)
Cultural Noise in the Communication Process	120	(1)
The Culture-Communication Link	121	(1)
Trust in Communication	121	(1)
The Globe Project	121	(2)
Cultural Variables in the Communication Process	123	(4)
Context	127	(1)
Management Focus: Oriental Poker Face: Eastern Deception or Western Inscrutability?	128	(1)
Comparative Management in Focus: Communicating with Arabs	129	(6)
Communication Channels	131	(2)
Information Technology: Going Global and Acting Local	133	(2)
E-Biz Box: Manheim Auctions Adds Localized B2B System to Its Global Operations	135	(1)
Managing Cross-Cultural Communication	136	(1)
Management Focus: Indian Companies Are Adding Western Flavor	136	(11)
Developing Cultural Sensitivity	138	(1)
Careful Encoding	138	(1)
Selective Transmission	139	(1)
Careful Decoding of Feedback	139	(1)
Follow-up Actions	140	(1)
Conclusion	141	(1)
Summary of Key Points	142	(1)
Discussion Questions	142	(1)
Application Exercises	142	(1)
Experiential Exercise	142	(2)
Internet Resources	144	(1)
Case Study: Elizabeth Visits GPC's French Subsidiary	145	(2)
Cross-cultural Negotiation and Decision Making	147	(72)
Opening Profile: Bechtel and GE Benefit from Enron's Failed Negotiations over Dabhol Plant	147	(2)
Negotiation	149	(12)
The Negotiation Process	149	(1)
Stage One: Preparation	150	(1)
Stage Two: Relationship Building	151	(1)
Stage Three: Exchanging Task-Related Information	152	(1)
Stage Four: Persuasion	153	(1)
Stage Five: Concessions and Agreement	154	(1)
Understanding Negotiation Styles	155	(1)
Successful Negotiators Around the World	156	(2)
Managing Negotiation	158	(2)
Using the Web to Support Negotiations	160	(1)
E-Negotiation	161	(1)
Management Focus: Samsung's e-Chaebol	161	(1)
Comparative Management in Focus: Negotiating with the Chinese	161	(5)
Managing Conflict Resolution	165	(1)
E-Biz Box: B2B Markets: Fast Negotiations and Transactions	166	(3)
Decision Making	166	(1)
The Influence of Culture on Decision Making	167	(1)
Approaches to Decision Making	168	(1)
Comparative Management in Focus: Decision Making in Japanese Companies	169	(50)
Conclusion	171	(1)
Summary of Key Points	171	(1)
Discussion Questions	171	(1)
Experiential Exercises	172	(1)
Internet Resources	173	(1)
Case Study: Martinez Construction Company in Germany	174	(5)
Comprehensive Cases	179	(1)
Case 4 Dell's Dilemma in Brazil: Negotiating at the State Level	179	(9)
Case 5 General Motors and AvtoVAZ of Russia	188	(12)
Case 6 TelSys International: A Marriage of Two Cultures (Case or Negotiation Simulation)	200	(8)
Case 7 Guanxi in Jeopardy: Joint Venture Negotiations in China	208	(7)
Case 8 Moto: Coming to America	215	(4)
PART III: FORMULATING AND IMPLEMENTING STRATEGY FOR INTERNATIONAL AND GLOBAL OPERATIONS	219	(1)
Formulating Strategy	219	(134)
Opening Profile: Mexican Cement Maker with a Worldview	219	(34)
Reasons for Going International	222	(1)
Reactive Responses	222	(1)
Proactive Reasons	223	(1)
Strategic Formulation Process	224	(1)
Steps in Developing International and Global Strategies	225	(1)
Mission and Objectives	226	(1)
Environmental Assessment	226	(2)
Sources of Environmental Information	228	(1)
Internal Analysis	229	(1)
Competitive Analysis	230	(1)
Global and International Strategic Alternatives	231	(1)
Approaches to World Markets	231	(1)
Global Integrative Strategies	232	(1)
Management Focus: Whirlpool India's Whitemagic Blends with Local Culture and Traditions	233	(3)
Using E-Business for Global Expansion	234	(2)
E-Biz Box: eBay's Global Strategy	236	(6)
E-global or E-local?	236	(1)
Entry Strategy Alternatives	237	(5)
Comparative Management in Focus: Strategic Planning for the EU Market	242	(11)
Strategic Choice	245	(2)
Timing Entry and Scheduling Expansions	247	(1)
The Influence of Culture on Strategic Choice	247	(1)
Conclusion	248	(1)
Summary of Key Points	248	(1)
Discussion Questions	248	(1)
Application Exercises	249	(1)
Experiential Exercise	249	(1)
Internet Resources	249	(1)
Case Study: Vodafone U.K. in 2004-2005---Changing Competition and Global Strategies	250	(3)
Global Alliances and Strategy Implementation	253	(27)
Opening Profile: France's Thomson and China's TCL to Join TV Units	253	(3)
Strategic Alliances	255	(1)
E-Biz Box: Covisint, LLC	256	(6)
Global and Cross-Border Alliances: Motivations and Benefits	257	(1)
Challenges in Implementing Global Alliances	258	(3)
Guidelines for Successful Alliances	261	(1)
Comparative Management in Focus: Joint Ventures in the Russian Federation	262	(8)
Strategic Implementation	265	(1)
Managing Performance in International Joint Ventures	266	(2)
Government Influences on Strategic Implementation	268	(1)
Cultural Influences on Strategic Implementation	269	(1)
Management Focus: Wal-Mart Takes a Local Partner to Adapt in Japan	270	(3)
E-commerce Impact on Strategy Implementation	272	(1)
Management Focus: NextLinx Enables Global Strategy Implementation	273	(7)
Conclusion	273	(1)
Summary of Key Points	273	(1)
Discussion Questions	274	(1)
Application Exercises	274	(1)
Experiential Exercise	274	(2)
Internet Resources	276	(1)
Case Study: NTT DoCoMo, Japan: Global Alliances and Strategy Implementation	277	(3)
Organization Structure and Control Systems	280	(73)
Opening Profile: Samsung Electronics Thrives through Its Global Network of R&D Alliances, Streamlined Structure, and Vertical Integration	280	(7)
Organizational Structure	282	(1)
Evolution and Change in MNC Organizational Structures	283	(1)
Integrated Global Structures	284	(2)
Organizing for Globalization	286	(1)
Comparative Management in Focus: The Overseas Chinese Global Network	287	(9)
Organizing to ``Be Global, Act Local''	288	(1)
Emergent Structural Forms	289	(1)
Interorganizational Networks	289	(1)
The Global E-Corporation Network Structure	290	(1)
The Transnational Corporation (TNC) Network Structure	291	(1)
Choice of Organizational Form	291	(2)
Organizational Change and Design Variables	293	(2)
Control Systems for Global Operations	295	(1)
Monitoring Systems	295	(1)
Direct Coordinating Mechanisms	296	(1)
Management Focus: McDonald's in Moscow---A Decade of Control Challenges	296	(2)
E-Biz Box: Bikeworld Goes Global with E-Commerce Shipping Alliances	298	(55)
Indirect Coordinating Mechanisms	300	(1)
Managing Effective Monitoring Systems	300	(1)
The Appropriateness of Monitoring and Reporting Systems	300	(1)
The Role of Information Systems	301	(1)
Evaluation Variables across Countries	301	(1)
Conclusion	302	(1)
Summary of Key Points	302	(1)
Discussion Questions	303	(1)
Application Exercises	303	(1)
Experiential Exercise	303	(1)
Internet Resources	303	(1)
Case Study: Asea Brown Boveri (ABB), Sweden, 2004: What Went Wrong?	304	(5)
Comprehensive Cases	309	(1)
Case 9 FedEx vs. UPS---Competing with Contrasting Strategies in China	309	(9)
Case 10 Pepsi's Entry into India---A Lesson in Globalization	318	(5)
Case 11 Starbucks' International Operations	323	(7)
Case 12 DaimlerChrysler AG in 2004: A Global Strategy Gone Sour	330	(12)
Case 13 Global E-Commerce at United Parcel Service	342	(11)
PART IV: GLOBAL HUMAN RESOURCES MANAGEMENT	353	(128)
Staffing, Training, and Compensation for Global Operations	353	(25)
Opening Profile: Offshoring IT Jobs---Dell Moves Some Operations Back to the United States	353	(3)
E-Biz Box: HRMS Goes Global at British Airways	356	(10)
Staffing for Global Operations	357	(2)
Global Selection	359	(2)
Problems with Expatriation	361	(1)
Training and Development	362	(1)
Cross-cultural Training	363	(1)
Culture Shock	363	(1)
Subculture Shock	364	(1)
Training Techniques	365	(1)
Management Focus: Citibank Gives Advice on Career Planning	366	(2)
Integrating Training with Global Orientation	366	(1)
Training Host-Country Nationals	367	(1)
Management Focus: Success! Starbucks' Java Style Helps to Recruit, Train, and Retain Local Managers in Beijing	368	(4)
Compensating Expatriates	370	(2)
Compensating Host-Country Nationals	372	(1)
Comparative Management in Focus: Compensating Russians	372	(6)
Conclusion	373	(1)
Summary of Key Points	373	(1)
Discussion Questions	374	(1)
Application Exercises	374	(1)
Experiential Exercise	374	(1)
Internet Resources	374	(1)
Case Study: Fred Bailey in Japan: An Innocent Abroad	375	(3)
Developing a Global Management Cadre	378	(28)
Opening Profile: Foreign from the Start	378	(4)
Preparation, Adaptation, and Repatriation	379	(1)
The Role of the Expatriate Spouse	380	(1)
Expatriate Career Management	381	(1)
The Role of Repatriation in Developing a Global Management Cadre	382	(1)
E-Biz Box: Booz-Allen & Hamilton Uses Intranet Technology to Share Technology around the Globe	382	(7)
Global Management Teams	384	(1)
``Virtual'' Transnational Teams	385	(1)
Managing Transnational Teams	385	(3)
The Role of Women in International Management	388	(1)
Management Focus: Japan's Neglected Resource: Female Workers	389	(5)
Working within Local Labor Relations Systems	391	(1)
Organized Labor around the World	392	(2)
Convergence versus Divergence in Labor Systems	394	(1)
Management Focus: Unions without Borders? The Case of the Duro Bag Factory in Rio Bravo	394	(3)
The NAFTA and Labor Relations in Mexico	396	(1)
Comparative Management in Focus: Labor Relations in Germany	397	(9)
Conclusion	399	(1)
Summary of Key Points	399	(1)
Discussion Questions	400	(1)
Application Exercise	400	(1)
Experiential Exercise	400	(1)
Internet Resources	400	(1)
Case Study: Avon in Global Markets: Managing and Developing a Global Workforce	401	(5)
Motivating and Leading	406	(75)
Opening Profile: Fujitsu Uses Pay Cuts as a Motivational Tool	406	(8)
Motivating	407	(1)
Cross-Cultural Research on Motivation	407	(1)
The Meaning of Work	408	(3)
The Needs Hierarchy in the International Context	411	(2)
The Intrinsic--Extrinsic Dichotomy in the International Context	413	(1)
Comparative Management in Focus: Motivation in Mexico	414	(7)
Reward Systems	418	(1)
Leading	419	(1)
The Global Leader's Role and Environment	419	(1)
The E-Business Effect on Leadership	420	(1)
E-Biz Box: Italtel Spa's Leadership Style Empowers Global Employees with Technology	421	(1)
Management Focus: Leadership in a Digital World	422	(7)
Cross-Cultural Research on Leadership	423	(1)
Contingency Leadership: The Culture Variable	423	(1)
The Globe Project	423	(6)
Comparative Management in Focus: Leadership in India	429	(52)
Conclusion	431	(1)
Summary of Key Points	431	(1)
Discussion Questions	432	(1)
Application Exercises	432	(1)
Experiential Exercises	432	(1)
Internet Resources	432	(1)
Case Study: Sir Richard Branson's Planes, Trains, Resorts, and Colas in 2004: A Case in Global Leadership	433	(4)
Comprehensive Cases	437	(1)
Case 14 Management of Human Assets at Infosys	437	(12)
Case 15 West Indies Yacht Club Resort: When Cultures Collide	449	(11)
Case 16 A First-Time Expatriate's Experience in a Joint Venture in China	460	(11)
Integrative Section	471	(1)
Integrative Term Project	471	(1)
Integrative Case: Wal-Mart's German Misadventure	472	(9)
Glossary	481	(5)
Endnotes	486	(17)
Name and Subject Index	503