Interpersonal Communication With Infotrac: Everyday Encounters (Book with CD-ROM)

by Wood, Julia T.

• ISBN13: 9780534623166
• ISBN10: 0534623166
• Edition: 4th
• Format: Paperback
• Copyright: 2003-07-18
• Publisher: Wadsworth Publishing

Summary

Preface. Part One: The Fabric of Interpersonal Communication. Introduction. A First Look at Interpersonal Communication. Communication and the Creation of Self. Perception and Communication. The World of Words. The World Beyond Words. Mindful Listening. Part Two: Weaving Communication into Relationship. Emotions and Communication. Communication Climate: The Foundation of Personal Relationships. Managing Conflict in Relationships. Friendships in our Lives. Committed Romantic Relationships. Epilogue. References. Glossary. Index.

Author Biography

Julia T. Wood is Professor of Communication at The University of North Carolina at Chapel Hill.

Table of Contents

Preface	xv
Part One The Fabric of Interpersonal Communication
Introduction	1	(8)
A First Look at Interpersonal Communication	9	(34)
The Interpersonal Imperative	10	(5)
Physical Needs	11	(1)
Safety Needs	11	(1)
Belonging Needs	12	(1)
Communication in Everyday Life: Missing Socialization	13	(1)
Self-Esteem Needs	13	(1)
Communication in Everyday Life: Interpersonal Communication on the Job	14	(1)
Self-Actualization Needs	14	(1)
Participating Effectively in a Diverse Society	15	(2)
Communication in Everyday Life: Communicating in a Multicultural World	16	(1)
Everyday Application: Communication and Your Needs	17	(1)
Models of Interpersonal Communication	17	(3)
Linear Models	17	(1)
Interactive Models	18	(1)
Transactional Models	19	(1)
Defining Interpersonal Communication	20	(9)
A Communication Continuum	20	(2)
Everyday Application: Communicating in Your Relationships	22	(1)
Definition of Interpersonal Communication	22	(1)
Communication in Everyday Life: Poor Interpersonal Communication as the Number One Cause of Divorce	23	(4)
Communication in Everyday Life: Pillow Talk	27	(1)
Everyday Application: Levels of Meaning	28	(1)
Principles of Interpersonal Communication	29	(6)
We Cannot Not Communicate	29	(1)
Communication Is Irreversible	29	(1)
Interpersonal Communication Involves Ethical Choices	30	(1)
Meanings Are Constructed in Interpersonal Communication	30	(1)
Metacommunication Affects Meanings	31	(1)
Interpersonal Communication Develops and Sustains Relationships	32	(1)
Everyday Application: Improving Your Metacommunication	33	(1)
Interpersonal Communication Is Not a Panacea	34	(1)
Interpersonal Communication Effectiveness Can Be Learned	34	(1)
Guidelines for Interpersonal Communication Competence	35	(8)
Develop a Range of Skills	35	(1)
Adapt Communication Appropriately	35	(1)
Engage in Dual Perspective	36	(1)
Everyday Application: Developing Dual Perspective	37	(1)
Monitor Your Communication	38	(1)
Commit to Effective and Ethical Interpersonal Communication	38	(1)
Everyday Application: Improving Communication Competence	39	(1)
Chapter Summary	39	(1)
Everyday Connections Online	40	(1)
Key Concepts	40	(1)
For Further Thought & Discussion	41	(1)
Continuing the Conversation	41	(2)
Communication and the Creation of Self	43	(29)
What Is the Self?	44	(18)
The Self Arises in Communication with Others	44	(1)
Communication in Everyday Life: What Is the Self?	45	(2)
Everyday Application: Reflecting on Your Identity Scripts	47	(2)
Communication in Everyday Life: Attachment Styles and Relationships with Television Characters	49	(2)
Everyday Application: Reviewing Your Social Comparisons	51	(1)
Everyday Application: Identifying Social Values in Media	52	(1)
The Self Is Multidimensional	52	(1)
The Self Is a Process	53	(1)
The Self Internalizes Social Perspectives	53	(1)
Communication in Everyday Life: The Role of Fathers in Socializing Children	54	(1)
Everyday Application: Reflecting on Reflected Appraisals	55	(1)
Communication in Everyday Life: The Construction of Race	56	(1)
Communication in Everyday Life: Internalizing Racial Stereotypes	57	(1)
Communication in Everyday Life: Bruce, Brenda, and David	58	(1)
Communication in Everyday Life: A GLAAD Self-Concept	58	(1)
Communication in Everyday Life: Caste Counts	59	(1)
Social Perspectives on the Self Are Constructed and Variable	59	(2)
Communication in Everyday Life: Language and Class	61	(1)
Communication in Everyday Life: A Cross-Cultural Look at Sexual Identity	62	(1)
Guidelines for Improving Self-Concept	62	(10)
Make a Firm Commitment to Change	62	(1)
Everyday Application: Social Definitions of Masculinity and Femininity	63	(1)
Gain Knowledge as a Basis for Personal Change	63	(1)
Communication in Everyday Life: If at First You Don't Succeed	64	(1)
Set Goals That Are Realistic and Fair	64	(2)
Create a Context That Supports Personal Change	66	(1)
Everyday Application: Improving Your Self-Concept	67	(1)
Chapter Summary	68	(1)
Everyday Connections Online	69	(1)
Key Concepts	69	(1)
For Further Thought & Discussion	69	(1)
Continuing the Conversation	70	(2)
Perception and Communication	72	(27)
The Process of Human Perception	73	(9)
Selection	74	(1)
Organization	75	(2)
Everyday Application: Changing Constructs, Changing Perceptions	77	(1)
Communication in Everyday Life: I'm Cablinasianl	78	(1)
Interpretation	78	(1)
Communication in Everyday Life: A Script for Romance	79	(1)
Everyday Application: Sizing Up Others	80	(1)
Communication in Everyday Life Thinking Your Way to a Good Relationship	80	(1)
Communication in Everyday Life: Self-Serving Attributions and Sports	81	(1)
Influences on Perception	82	(7)
Physiology	82	(1)
Age	82	(1)
Culture	83	(1)
Everyday Application: Cultural Values	84	(1)
Social Roles	85	(1)
Everyday Application: Exploring Standpoints	86	(1)
Cognitive Abilities	86	(2)
Everyday Application: Discovering Your Implicit Personality Theories	88	(1)
Guidelines for Improving Perception and Communication	89	(10)
Recognize That All Perceptions Are Partial and Subjective	89	(1)
Avoid Mindreading	90	(1)
Check Perceptions with Others	90	(1)
Everyday Application: Checking Perceptions	91	(1)
Distinguish Between Facts and Inferences	91	(1)
Everyday Application: Using Tentative Language	92	(1)
Guard Against the Self-Serving Bias	92	(1)
Guard Against the Fundamental Attribution Error	92	(1)
Communication in Everyday Life: The Truth, the Whole Truth, and Nothing but the Truth	93	(1)
Monitor Labels	93	(1)
Everyday Application: Guarding Against the Fundamental Attribution Error	94	(2)
Chapter Summary	96	(1)
Everyday Connections Online	96	(1)
Key Concepts	97	(1)
For Further Thought & Discussion	97	(1)
Continuing the Conversation	98	(1)
The World of Words	99	(29)
The Symbolic Nature of Language	100	(3)
Language Is Arbitrary	100	(1)
Communication in Everyday Life: Technospeak	101	(1)
Language Is Ambiguous	101	(1)
Everyday Application: Communicating Clearly	102	(1)
Language Is Abstract	102	(1)
Principles of Verbal Communication	103	(6)
Language and Culture Reflect Each Other	103	(1)
Communication in Everyday Life: Our Multicultural Language	103	(1)
Communication in Everyday Life: The Whorf-Sapir View of Language	104	(1)
Meanings of Language Are Subjective	105	(1)
Language Use Is Rule Guided	105	(1)
Communication in Everyday Life: Chat Room Etiquette	106	(1)
Everyday Application: Communication Rules	107	(1)
Punctuation Shapes Meaning	108	(1)
Everyday Application: Punctuating Interaction	108	(1)
Symbolic Abilities	109	(6)
Language Defines	109	(1)
Communication in Everyday Life: The First Jewish Candidate for Vice President	110	(1)
Language Evaluates	110	(1)
Communication in Everyday Life: Reappropriating Language	111	(1)
Language Organizes Perceptions	112	(1)
Language Allows Hypothetical Thought	113	(1)
Language Allows Self-Reflection	114	(1)
Speech Communities	115	(4)
Communication in Everyday Life: Which Blacks' Black English?	116	(1)
Gender Speech Communities	116	(3)
Communication in Everyday Life: What's Cool?	119	(1)
Guidelines for Improving Verbal Communication	119	(9)
Engage in Dual Perspective	119	(1)
Communication in Everyday Life: Missing the Boat	120	(1)
Own Your Feelings and Thoughts	120	(1)
Respect What Others Say About Their Feelings and Thoughts	121	(1)
Everyday Application: Using / Language	122	(1)
Strive for Accuracy and Clarity	122	(1)
Communication in Everyday Life: Respecting Others' Experiences	123	(1)
Everyday Application: Using Concrete Language	124	(1)
Chapter Summary	124	(1)
Everyday Connections Online	125	(1)
Key Concepts	125	(1)
For Further Thought & Discussion	126	(1)
Continuing the Conversation	126	(2)
The World Beyond Words	128	(26)
Defining Nonverbal Communication	129	(3)
Similarities Between Verbal and Nonverbal Communication	130	(1)
Differences Between Verbal and Nonverbal Communication	131	(1)
Principles of Nonverbal Communication	132	(4)
Nonverbal Communication May Supplement or Replace Verbal Communication	132	(1)
Nonverbal Communication May Regulate Interaction	132	(1)
Nonverbal Communication Often Establishes Relationship-Level Meanings	132	(2)
Nonverbal Communication Reflects and Expresses Cultural Values	134	(1)
Communication in Everyday Life: ``I'll Move When I'm Ready and Not Before!''	135	(1)
Communication in Everyday Life: Multitasking Time	136	(1)
Types of Nonverbal Communication	136	(12)
Kinesics	136	(1)
Communication in Everyday Life: How to Discourage Assault	137	(1)
Everyday Application: Communicating Closeness	138	(1)
Haptics	138	(1)
Physical Appearance	139	(1)
Communication in Everyday Life: Beauty for Sale	140	(1)
Artifacts	140	(1)
Communication in Everyday Life: Help with Eating Disorders	141	(1)
Communication in Everyday Life: Identity Symbols	141	(1)
Everyday Application: Artifacts and Identity	142	(1)
Environmental Factors	142	(1)
Proxemics and Personal Space	143	(1)
Communication in Everyday Life: Kwanzaa	144	(1)
Communication in Everyday Life: Environmental Racism	145	(1)
Everyday Application: What Does Your Space Say?	145	(1)
Chronemics	145	(1)
Communication in Everyday Life: Cultural Differences in Workplace Nonverbal Communication	146	(1)
Paralanguage	146	(1)
Communication in Everyday Life: The Time Bind	147	(1)
Silence	147	(1)
Everyday Application: Paralinguistic Cues	148	(1)
Guidelines for Improving Nonverbal Communication	148	(6)
Monitor Your Nonverbal Communication	148	(1)
Be Tentative When Interpreting Others' Nonverbal Communication	149	(1)
Everyday Application: Using / Language About Nonverbal Behaviors	149	(2)
Chapter Summary	151	(1)
Everyday Connections Online	151	(1)
Key Concepts	152	(1)
For Further Thought & Discussion	152	(1)
Continuing the Conversation	152	(2)
Mindful Listening	154	(27)
The Listening Process	156	(5)
Communication in Everyday Life: Signing as a Foreign Language	157	(1)
Being Mindful	157	(1)
Physically Receiving Messages	157	(1)
Everyday Application: Being Mindful	158	(1)
Selecting and Organizing Material	159	(1)
Communication in Everyday Life: Hard Times for Listening	159	(1)
Interpreting Communication	160	(1)
Responding	160	(1)
Everyday Application: Responsive Listening	161	(1)
Remembering	161	(1)
Obstacles to Effective Listening	161	(6)
External Obstacles	161	(1)
Communication in Everyday Life: Technological Overload	162	(1)
Internal Obstacles	163	(2)
Communication in Everyday Life: Listening in a World Dominated by Sight	165	(2)
Forms of Nonlistening	167	(4)
Pseudolistening	167	(1)
Monopolizing	167	(2)
Selective Listening	169	(1)
Defensive Listening	169	(1)
Ambushing	170	(1)
Literal Listening	170	(1)
Everyday Application: Identifying Your Ineffective Listening	171	(1)
Adapting Listening to Communication Goals	171	(5)
Listening for Pleasure	171	(1)
Listening for Information	171	(2)
Everyday Application: Improving Your Retention	173	(1)
Listening to Support Others	173	(1)
Everyday Application: Learning to Paraphrase	174	(1)
Everyday Application: Using Minimal Encouragers	175	(1)
Guidelines for Effective Listening	176	(5)
Be Mindful	176	(1)
Adapt Listening Appropriately	176	(1)
Listen Actively	177	(1)
Communication in Everyday Life: More on Developing Listening Skills	177	(1)
Chapter Summary	177	(1)
Everyday Connections Online	178	(1)
Key Concepts	178	(1)
For Further Thought & Discussion	179	(1)
Continuing the Conversation	179	(2)
Part Two Weaving Communication into Relationships
Emotions and Communication	181	(29)
Emotional Intelligence	183	(2)
Communication in Everyday Life: Chelsey's Smile	183	(1)
Everyday Application: What's Your EQ?	184	(1)
The Nature of Emotions	185	(10)
Definition of Emotions	185	(4)
Communication in Everyday Life: The Social Shaping of Grief	189	(1)
Communication in Everyday Life: Cultural Codes for Anger	190	(1)
Everyday Application: Identifying Feeling Rules	191	(2)
Everyday Application: Religions and Feeling Rules	193	(1)
Communication in Everyday Life: The Gift of Fear	193	(1)
The Impact of Different Views of Emotions	194	(1)
Communication in Everyday Life: Managing Anger	194	(1)
Obstacles to Effective Communication of Emotions	195	(6)
Reasons We May Not Express Emotions	195	(3)
Communication in Everyday Life: Emotional Intelligence on the Job	198	(1)
Ineffective Expression of Emotions	198	(1)
Everyday Application: Enlarging Your Emotional Vocabulary	199	(2)
Everyday Application: Avoiding Counterfeit Emotional Language	201	(1)
Guidelines for Communicating Emotions Effectively	201	(9)
Identify Your Emotions	201	(1)
Choose How to Communicate Your Emotions	201	(2)
Communication in Everyday Life: Virtual Emotions	203	(1)
Own Your Feelings	203	(1)
Monitor Your Self-Talk	203	(1)
Adopt a Rational-Emotive Approach to Feelings	204	(1)
Communication in Everyday Life: Talking Yourself Into--or Out of--a Job	204	(1)
Communication in Everyday Life: Albert Ellis in Action	205	(1)
Respond Sensitively When Others Communicate Emotions	205	(1)
Chapter Summary	206	(1)
Everyday Connections Online	207	(1)
Key Concepts	207	(1)
For Further Thought & Discussion	207	(1)
Continuing the Conversation	208	(2)
Communication Climate: The Foundation of Personal Relationships	210	(28)
Elements of Satisfying Personal Relationships	211	(8)
Investment	212	(1)
Everyday Application: Your Investment in Relationships	212	(1)
Commitment	213	(1)
Communication in Everyday Life: What Keeps Relationships Together?	213	(1)
Trust	213	(2)
Communication in Everyday Life: Dialogue and Doing: Alternate Paths to Closeness	215	(1)
Comfort with Relational Dialectics	216	(2)
Everyday Application: Applying Relational Dialectics	218	(1)
Confirming and Disconfirming Climates	219	(9)
Communication in Everyday Life: Getting to Know Martin Buber	220	(1)
Levels of Confirmation and Disconfirmation	220	(1)
Communication in Everyday Life: Guidelines for Communicating with People with Disabilities	221	(1)
Everyday Application: Analyzing Your Relationships	222	(1)
Defensive and Supportive Climates	222	(2)
Everyday Application: Using Descriptive Language	224	(3)
Everyday Application: Assessing Communication Climate	227	(1)
Guidelines for Creating and Sustaining Healthy Climates	228	(10)
Actively Use Communication to Shape Climates	228	(1)
Accept and Confirm Others	228	(1)
Affirm and Assert Yourself	229	(1)
Everyday Application: Communicating Assertively	230	(1)
Self-Disclose When Appropriate	230	(2)
Respect Diversity in Relationships	232	(1)
Respond to Others' Criticism Constructively	232	(2)
Chapter Summary	234	(1)
Everyday Connections Online	235	(1)
Key Concepts	235	(1)
For Further Thought & Discussion	235	(1)
Continuing the Conversation	236	(2)
Managing Conflict in Relationships	238	(30)
Defining Interpersonal Conflict	241	(1)
Expressed Disagreement	241	(1)
Interdependence	241	(1)
Felt Need to Resolve	241	(1)
Principles of Conflict	242	(6)
Conflict Is a Natural Process in All Relationships	242	(1)
Conflict May Be Overt or Covert	242	(1)
Everyday Application: Understanding Your Conflict Script	243	(1)
Everyday Application: Identifying Games in Your Communication	244	(1)
Conflict Behaviors and Meanings Are Shaped by Social Locations	245	(1)
Conflict Can Be Managed Well or Poorly	246	(1)
Conflict Can Be Good for Individuals and Relationships	247	(1)
Orientations to Conflict	248	(3)
Lose-Lose	248	(1)
Win-Lose	249	(1)
Communication in Everyday Life: Japanese and American Styles of Negotiation	249	(1)
Win-Win	250	(1)
Everyday Application: Identifying Your Conflict Orientations	250	(1)
Responses to Conflict	251	(2)
Exit Response	251	(1)
Neglect Response	252	(1)
Loyalty Response	252	(1)
Voice Response	252	(1)
Everyday Application: Enlarging Your Repertoire of Responses to Conflict	253	(1)
Communication Patterns During Conflict	253	(7)
Unproductive Conflict Communication	253	(3)
Constructive Conflict Communication	256	(2)
Conflict Management Skills	258	(2)
Guidelines for Effective Communication During Conflict	260	(8)
Focus on the Overall Communication System	261	(1)
Time Conflict Effectively	261	(1)
Aim for Win-Win Conflict	262	(1)
Honor Yourself, Your Partner, and the Relationship	262	(1)
Show Grace When Appropriate	263	(1)
Communication in Everyday Life: The Communication of Forgiveness	264	(1)
Chapter Summary	264	(1)
Everyday Connections Online	265	(1)
Key Concepts	265	(1)
For Further Thought & Discussion	266	(1)
Continuing the Conversation	266	(2)
Friendships in Our Lives	268	(25)
The Nature of Friendship	269	(7)
Willingness to Invest	269	(1)
Everyday Application: Your Style of Friendship	270	(1)
Emotional Closeness	270	(2)
Everyday Application: Appreciating Talking and Doing in Friendships	272	(1)
Acceptance	273	(1)
Trust	273	(1)
Support	274	(2)
The Development and Rules of Friendship	276	(4)
The Developmental Course of Friendship	276	(2)
Communication in Everyday Life: Maintaining Friendships	278	(1)
Rules of Friendship	279	(1)
Communication in Everyday Life: The Rules of Friendship	279	(1)
Pressures on Friendships	280	(5)
Internal Tensions	280	(1)
Communication in Everyday Life: Friendships Around the World	281	(1)
External Pressures	282	(1)
Communication in Everyday Life: Just Friends?	283	(1)
Communication in Everyday Life: Friendships Across the Lifespan	284	(1)
Everyday Application: Maintaining Friendship over Distance	285	(1)
Guidelines for Communication Between Friends	285	(8)
Engage in Dual Perspective	286	(1)
Communicate Honestly	286	(1)
Everyday Application: Communicating Needs Clearly	287	(1)
Grow from Differences	288	(1)
Don't Sweat the Small Stuff	288	(1)
Communication in Everyday Life: A Both---And Approach to Relationships	289	(1)
Chapter Summary	289	(1)
Everyday Connections Online	290	(1)
Key Concepts	290	(1)
For Further Thought & Discussion	290	(1)
Continuing the Conversation	291	(2)
Committed Romantic Relationships	293	(34)
Committed Romantic Relationships	294	(6)
Cultural Shaping of Romantic Ties	294	(1)
Communication in Everyday Life: The Rise of Online Romance	295	(1)
Dimensions of Romantic Relationships	296	(1)
Everyday Application: Measuring Love and Commitment	297	(1)
Communication in Everyday Life: The Prototype of Love	298	(1)
Styles of Loving	298	(2)
The Development of Romantic Relationships	300	(7)
Growth Stages	301	(1)
Communication in Everyday Life: E-Crushes	302	(1)
Communication in Everyday Life: Development of Interracial Relationships	302	(1)
Communication in Everyday Life: The Chemistry of Love	303	(1)
Everyday Application: Intimate Talk	304	(1)
Navigation	304	(1)
Everyday Application: Measuring the Strength of Your Relationship	305	(1)
Deterioration Stages	306	(1)
Long-Term Commitments	307	(7)
Nonmarital Commitments	307	(1)
Marriage	308	(2)
Communication in Everyday Life: Marital Types	310	(1)
The Family Life Cycle	311	(3)
Challenges to Sustaining Romantic Relationships	314	(6)
Ensuring Equity	314	(1)
Communication in Everyday Life: The Second Shift	315	(1)
Negotiating Safer Sex	315	(1)
Avoiding Violence and Abuse	316	(2)
Managing Long-Distance Romance	318	(1)
Communication in Everyday Life: Coping with Geographic Separation	319	(1)
Guidelines for Communication Between Romantic Partners	320	(7)
Show Respect and Consideration	320	(1)
Don't Sweat the Small Stuff	320	(1)
Communication in Everyday Life: What Makes a Good Marriage?	321	(1)
Make Daily Choices That Enhance Intimacy	321	(1)
Communication in Everyday Life: Love as a Package Deal	322	(1)
Chapter Summary	322	(1)
Everyday Connections Online	323	(1)
Key Concepts	323	(1)
For Further Thought & Discussion	323	(1)
Continuing the Conversation	324	(3)
Epilogue: Continuing the Conversation	327	(4)
Glossary	331	(6)
References	337	(18)
Credits	355	(2)
Index	357