Interpersonal Relationships : Professional Communication Skills for Nurses

by Arnold & Boggs

• ISBN13: 9780721693880
• ISBN10: 0721693881
• Edition: 4th
• Format: Paperback
• Copyright: 2002-11-15
• Publisher: Saunders

Summary

This leading text offers practical guidance for effective interactions with clients, families, and professional colleagues - making it the definitive source on communication skills for nurses. This fourth edition uses a synthesis of proven communication strategies and principles drawn from nursing, psychology, and related theoretical frameworks. It also offers numerous experiential exercises. Numerous exercises in a procedural format are included throughout to offer readers the opportunity to practice, observe, and critically evaluate their communication skills and those of others. Case Examples create empathy for clients' perspectives and needs, and serve as a springboard for discussion. Critical thinking content is highlighted in the chapter on Clinical Judgement: Applying Critical Thinking and Ethical Decision Making and is applied throughout in exercises. A consistent organization introduces basic concepts first, followed by applications, and more emphasis on assessment. Communication is discussed across the lifespan. Communicating with clients with special needs is addressed in chapters on Communicating with Clients Experiencing Communication Deficits, Communicating with Clients in Stressful Situations, and Communicating with Clients in Crisis. The chapter on Communicating with Other Health Professionals promotes successful collaboration with representatives of a variety of health care disciplines. Humor, gender, and touch as they relate to interpersonal communication are discussed. The glossary provides detailed definitions of communication-related terminology used in the text Ethical Dilemma Boxes within each chapter highlight ethical dilemmas in interpersonal relationships. Completely updated and revised content is included on standards of documentation, new computerized technical information systems, NIC and NOC, and how to utilize these tools to provide clear written communication to other health professionals. Information on Healthy People 2010 has been added. Updated references include current and classic sources, as well as Internet resources for additional information.

Table of Contents

PART I Conceptual Foundations of Nurse-Client Relationships
Theoretical Perspectives and Contemporary Issues	1	(27)
Elizabeth Arnold
Professional Guides to Action in Interpersonal Relationships	28	(19)
Elizabeth Arnold
Clinical Judgment: Applying Critical Thinking and Ethical Decision Making	47	(25)
Kathleen Underman Boggs
Self-Concept in the Nurse-Client Relationship	72	(41)
Ann Mabe Newman
PART II The Nurse-Client Relationship
Structuring the Relationship	113	(30)
Elizabeth Arnold
Bridges and Barriers in the Therapeutic Relationship	143	(23)
Kathleen Underman Boggs
Role Relationship Patterns	166	(20)
Elizabeth Arnold
The Grief Experience: Life's Losses and Endings	186	(30)
Elizabeth Arnold
Verna Carson
PART III Therapeutic Communication
Communication Styles	216	(16)
Kathleen Underman Boggs
Developing Therapeutic Communication Skills in the Nurse-Client Relationship	232	(34)
Elizabeth Arnold
Intercultural Communication	266	(35)
Elizabeth Arnold
Communicating in Groups	301	(31)
Elizabeth Arnold
Communicating with Families	332	(33)
Elizabeth Arnold
Resolving Conflict Between Nurse and Client	365	(24)
Kathleen Underman Boggs
Health Promotion and Client Learning Needs	389	(21)
Elizabeth Arnold
Health Teaching in the Nurse-Client Relationship	410	(28)
Elizabeth Arnold
PART IV Responding to Special Needs
Communicating with Clients Experiencing Communication Deficits	438	(14)
Kathleen Underman Boggs
Communicating with Children	452	(24)
Kathleen Underman Boggs
Communicating with Older Adults	476	(16)
Judith W. Ryan
Communicating with Clients in Stressful Situations	492	(30)
Elizabeth Arnold
Communicating with Clients in Crisis	522	(22)
Elizabeth Arnold
PART V Professional Issues
Communicating with Other Health Professionals	544	(29)
Kathleen Underman Boggs
Documentation in the Age of Computers	573	(34)
Kathleen Underman Boggs
David R. Langford
Glossary	607	(8)
Index	615