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| Each Chapter ends with activities and a summary | |
| Preface | |
| Interpersonal Process | |
| Why We Communicate | |
| Physical Needs | |
| Identity Needs | |
| Social Needs | |
| Practical Needs | |
| The Communication Process | |
| A Model of Communication | |
| Insights from the Communication Model | |
| Communication Principles | |
| Communication Misconceptions | |
| Interpersonal Communication Defined | |
| Quantitative and Qualitative Definitions | |
| Personal and Impersonal Communication: A Matter of Balance | |
| Interpersonal Communication and Technology | |
| Communication Competence | |
| Communication Competence Defined | |
| Characteristics of Competent Communication | |
| Communication And The Self | |
| Communication and the Self-Concept | |
| How the Self-Concept Develops | |
| Characteristics of the Self-Concept | |
| Changing Your Self-Concept | |
| Presenting The Self: Communication As Identity Management | |
| Public and Private Selves | |
| Characteristics of Identity Management | |
| Why Manage Impressions? | |
| How Do We Manage Impressions? | |
| Identity Management and Honesty | |
| Perceiving Others | |
| The Perception Process | |
| Selection | |
| Organization | |
| Interpretation | |
| Negotiation | |
| Influences on Perception | |
| Physiological Influences | |
| Psychological Influences | |
| Social Influences | |
| Cultural Influences | |
| Common Tendencies in Perception | |
| We Judge Ourselves More Charitably Than We Do Others | |
| We are Influenced by Our Expectations | |
| We are Influenced by the Obvious | |
| We Cling to First Impressions | |
| We Assume Others are Like Us | |
| We Favor Negative Impressions | |
| Perceiving Others More Accurately | |
| Perception Checking | |
| Building Empathy | |
| Empathy and Ethics | |
| Language | |
| The Nature of Language | |
| Language is Symbolic | |
| Language is Rule-Governed | |
| Language is Subjective | |
| The Impact of Language | |
| Naming and Identity | |
| Credibility and Status | |
| Affiliation, Attraction, and Interest | |
| Power | |
| Sexism and Racism | |
| Uses (and Abuses) of Language | |
| Precision and Vagueness | |
| The Language of Responsibility | |
| Disruptive Language | |
| Male and Female Language Use | |
| Content | |
| Reasons for communicating | |
| Conversational Style | |
| Non-Sex Variables | |
| Nonverbal Communication | |
| Characteristics of Nonverbal Communication | |
| All Behavior has Communicative Value | |
| Nonverbal Communication is Primarily Relational | |
| Nonverbal Communication is Ambiguous | |
| Nonverbal Communication is Influenced by Culture | |
| Functions of Nonverbal Communication | |
| Repeating | |
| Substituting | |
| Complementing and Accenting | |
| Regulating | |
| Contradicting | |
| Deceiving | |
| Types of Nonverbal Communication | |
| Face and Eyes | |
| Body Movement | |
| Touch | |
| Voice | |
| Proxemics and Territoriality | |
| Time | |
| Physical Attractiveness | |
| Clothing | |
| Physical Environment | |
| Listening | |
| The Importance of Listening | |
| Reasons for Listening | |
| The Challenge of Listening | |
| Hearing is not Listening | |
| Listening is not Easy | |
| All Listeners do not Receive the Same Message | |
| Poor Listening Habits | |
| Components of Listening | |
| Hearing | |
| Attending | |
| Understanding | |
| Remembering | |
| Responding | |
| Types of Listening Responses | |
| Silent Listening | |
| Questioning | |
| Paraphrasing | |
| Empathizing | |
| Supporting | |
| Analyzing | |
| Evaluating | |
| Advising | |
| Which Style to Use? | |
| Emotions | |
| What are Emotions? | |
| Physiological Changes | |
| Nonverbal Reactions | |
| Cognitive Interpretations | |
| Verbal Expression | |
| Types of Emotions | |
| First-Order and Second-Order Emotions | |
| Primary and Mixed Emotions | |
| Intense and Mild Emotions | |
| Influences on Emotional Expression | |
| Personality | |
| Culture | |
| Biological Sex and Gender | |
| Social Conventions | |
| Social Roles | |
| Fear of Self-Disclosure | |
| Table of Contents provided by Publisher. All Rights Reserved. |
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