Kinn's the Administrative Medical Assistant: An Applied Learning Approach : Student

by Morton, Tammy B.

• ISBN13: 9780721600529
• ISBN10: 0721600522
• Format: Paperback
• Copyright: 2003-06-01
• Publisher: Elsevier Science Health Science div

Summary

This valuable study guide is a superb, hands-on tool for mastering the material covered in Kinn's The Administrative Medical Assistant: An Applied Learning Approach, 5th Edition. By taking the "applied learning approach" to a whole new level, it gives you the opportunity to reinforce the content and apply the competencies you've studied in the text in order to help you master essential administrative medical assisting theory and techniques. Book jacket.

Table of Contents

To the Student	v
Introduction	vii
Becoming a Successful Student	1	(8)
The Healthcare Industry	9	(6)
UNIT ONE: INTRODUCTION TO MEDICAL ASSISTING
The Medical Assisting Profession	15	(6)
Professional Behavior in the Workplace	21	(6)
Interpersonal Skills and Human Behavior	27	(6)
Medicine and Ethics	33	(8)
Medicine and Law	41	(6)
UNIT TWO: ADMINISTRATIVE MEDICAL ASSISTING
Computers in the Medical Office	47	(6)
Telephone Technique	53	(4)
Scheduling Appointments	57	(6)
Patient Reception and Processing	63	(6)
Written Communications and Mail Processing	69	(6)
Medical Records Management	75	(8)
UNIT THREE: FINANCIAL MANAGEMENT
Professional Fees, Billing, and Collecting	83	(8)
Basics of Diagnostic Coding	91	(4)
Basics of Procedural Coding	95	(4)
The Health Insurance Claim Form	99	(6)
Third-Party Reimbursement	105	(6)
Banking Services and Procedures	111	(8)
UNIT FOUR: MEDICAL PRACTICE AND HEALTH INFORMATION MANAGEMENT
Medical Practice Management	119	(6)
Medical Practice Marketing and Customer Service	125	(4)
Health Information Management	129	(4)
Management of Practice Finances	133	(8)
Assisting with Medical Emergencies	141	(6)
UNIT FIVE: CAREER DEVELOPMENT
Career Development and Life Skills	147	(12)
Procedures Checklists	159	(108)
English--Spanish Terms for the Medical Assistant	267	(32)
Credits Page	299