Leadership Roles and Management Functions in Nursing Theory & Application

by Marquis, Bessie L.; Huston, Carol J.

• ISBN13: 9780781737944
• ISBN10: 078173794X
• Edition: 4th
• Format: Paperback
• Copyright: 2002-11-20
• Publisher: LWW

Summary

Now in its Fourth Edition this foremost leadership and management text continues its emphasis on critical thinking, problem solving and decision-making. Incorporating application with theory and strong leadership content, features address the newest methods of quality assurance, benchmarking and report cards, plus coverage on new technologies information, including implementation. New to this edition are more case studies; new content on violence in the workplace, case management, impact of emerging technologies, political action, and patient care deliverymodels; and, weblinks in each chapter plus a new companion. For more information visit, http://connection.lww.com/go/marquis.

Table of Contents

UNIT ONE A NEW APPROACH TO LEADERSHIP AND MANAGEMENT	1	(52)
Integrating Leadership Roles and Management Function	3	(24)
Differences in Leadership and Management	4	(1)
Historical Development of Management Theory	5	(6)
Historical Development of Leadership Theory	11	(1)
The Evolution of Leadership Theory	12	(3)
Contemporary Theories of Leadership	15	(5)
Leadership and Management for Nursing's Future	20	(1)
Integrating Leadership and Management Skills	21	(6)
Tools for Leadership and Management Problem Solving and Decision Making	27	(26)
Decision Making, Problem Solving, and Critical Thinking	28	(1)
Theoretical Approaches to Problem Solving and Decision Making	29	(4)
Critical Elements in Problem Solving and Decision Making	33	(3)
Individual Variations in Decision Making	36	(2)
Overcoming Individual Vulnerability in Decision Making	38	(1)
Management Decision Making	39	(2)
Management Decision-Making Technology	41	(7)
Integrating Leadership Roles and Management Functions in Decision Making	48	(5)
UNIT TWO ROLES AND FUNCTIONS IN PLANNING	53	(98)
The Planning Hierarchy and Strategic Planning	55	(25)
Proactive Planning	57	(1)
The Planning Hierarchy	58	(1)
The Purpose or Mission Statement	58	(1)
The Organization's Philosophy Statement	59	(3)
Societal Philosophies and Values	62	(1)
Individual Philosophies and Values	63	(2)
Goals and Objectives	65	(2)
Policies and Procedures	67	(2)
Rules	69	(1)
Overcoming Barriers to Planning	69	(1)
Strategic Planning in the Organization	70	(3)
Integrating Leadership Roles and Management Functions in Planning	73	(7)
Planned Change	80	(18)
The Development of Change Theory	82	(3)
Driving and Restraining Forces	85	(1)
Change Strategies	86	(2)
Resistance: The Expected Response to Change	88	(1)
Planned Change as a Collaborative Process	89	(1)
The Leader/Manager as a Role Model During Planned Change	90	(1)
Organizational Aging: Change as a Means of Renewal	91	(1)
Integrating Leadership Roles and Management Functions in Planned Change	92	(6)
Time Management	98	(23)
Three Basic Steps in Time Management	98	(5)
Managing Time at Work	103	(9)
Integrating Leadership Roles and Management Functions in Time Management	112	(9)
Fiscal Planning	121	(30)
Basics of Budgets	122	(2)
Steps in the Budgetary Process	124	(5)
Types of Budgets	129	(4)
Cost-Effectiveness as a Unit Manager's Goal	133	(1)
Budgeting Methods	133	(2)
Critical Pathways	135	(1)
Healthcare Reimbursement	136	(1)
The Prospective Payment System	136	(1)
The Managed Care Movement	137	(2)
Driving and Restraining Forces for the Managed Care Movement	139	(2)
The Future of Managed Care	141	(1)
Integrating Leadership Roles and Management Functions in Fiscal Planning	142	(9)
UNIT THREE ROLES AND FUNCTIONS IN ORGANIZING	151	(76)
Organizational Structure	153	(31)
Organizational Theory	155	(1)
Components of Organizational Structure	156	(8)
Decision Making Within the Organizational Hierarchy	164	(1)
Limitations of Organization Charts	165	(1)
Organizational Culture	166	(4)
Types of Organization Structures	170	(2)
Shared Governance: The Organizational Design of the 21st Century?	172	(2)
Committee Structure in an Organization	174	(1)
Responsibilities and Opportunities of Committee Work	175	(1)
Organizational Effectiveness	176	(1)
Integrating Leadership Roles and Management Functions Associated With Organizational Structure	177	(7)
Understanding Organizational, Political, and Personal Power	184	(24)
Understanding Power	184	(3)
Types of Power	187	(1)
The Authority-Power Gap	188	(2)
Bridging the Authority-Power Gap	190	(1)
Empowering Subordinates	191	(2)
Building a Personal Power Base	193	(2)
The Politics of Power	195	(6)
Integrating Leadership Roles and Management Functions When Using Authority and Power in Organizations	201	(7)
Organizing Patient Care	208	(19)
Modes of Organizing Patient Care	208	(2)
Total Patient Care Nursing or Case Method Nursing	210	(1)
Functional Nursing	211	(2)
Team Nursing/Modular Nursing	213	(1)
Primary Nursing	214	(4)
Selecting the Optimum Mode of Organizing Patient Care	218	(1)
Differentiated Nursing Practice	219	(1)
Organizing Other Unit Activities	220	(1)
Change in Workplace and Work Group Design	221	(1)
Integrating Leadership Roles and Management Functions in Organizing Patient Care	222	(5)
UNIT FOUR ROLES AND FUNCTIONS IN STAFFING	227	(84)
Preliminary Staffing Functions: From Recruitment Through Orientation	229	(33)
Planning for Staffing---The Impact of National and Regional Trends	231	(2)
Recruitment	233	(2)
Interviewing	235	(10)
Selection	245	(4)
Placement	249	(1)
Indoctrination	250	(5)
Integrating Leadership Roles and Management Functions in Preliminary Staffing Responsibilities	255	(7)
Meeting Staff Socialization and Educational Needs for Team Building	262	(30)
Socialization	264	(1)
Clarifying Role Expectations in Resocialization Through Role Models, Preceptors, and Mentors	265	(2)
Assistance in Meeting Role Demands in Resocialization	267	(1)
Overcoming Motivational Deficiencies in Resocialization	267	(2)
Employees With Unique Socialization Needs	269	(4)
Staff Development	273	(13)
Integrating Leadership Roles and Management Functions in Socialization	286	(6)
Staffing Needs and Scheduling Policies	292	(19)
Unit Managers' Responsibilities in Meeting Staffing Needs	292	(7)
The Impact of Staffing on Standards of Productivity	299	(4)
The Relationship Between Staff Mix, Assignment Methods, and Staffing	303	(1)
The Impact of a Shortage of Nursing Staff Upon Staffing	304	(1)
Fiscal and Ethical Accountability for Staffing	305	(1)
Integrating Leadership Roles and Management Functions in Staffing	306	(5)
UNIT FIVE ROLES AND FUNCTIONS IN DIRECTING	311	(128)
Creating a Motivating Climate	313	(21)
Intrinsic Versus Extrinsic Motivation	315	(1)
Motivational Theory	316	(6)
Creating a Motivating Climate	322	(3)
Professional Support Systems for the Manager	325	(1)
Integrating Leadership Roles and Management Functions in Motivating	326	(8)
Organizational, Interpersonal, and Group Communication	334	(32)
The Communication Process	336	(1)
Variables Affecting Organizational Communication	337	(1)
Organizational Communication Strategies	338	(2)
Channels of Communication	340	(1)
Communication Modes	341	(1)
Written Communication Within the Organization	342	(5)
Interpersonal Communication in a Multicultural Workplace	347	(6)
Group Communication	353	(3)
The Impact of Technology on Organizational Communication	356	(1)
Confidentiality	357	(2)
Integrating Leadership Roles and Management Functions in Organizational and Interpersonal Communication	359	(7)
Delegation	366	(22)
Common Delegation Errors	367	(4)
Delegation as a Function of Professional Nursing	371	(8)
Integrating Leadership Roles and Management Functions in Delegation	379	(9)
Managing Conflict	388	(25)
The History of Conflict Management	389	(2)
Categories of Conflict	391	(1)
The Conflict Process	391	(2)
Conflict Management	393	(4)
Managing Unit Conflict	397	(2)
Negotiation	399	(6)
Seeking Consensus	405	(1)
Integrating Leadership Skills and Management Functions in Managing Conflict	405	(8)
Understanding Collective Bargaining, Unionization, and Employment Laws	413	(26)
Unions and Collective Bargaining	413	(1)
Historical Perspective of Unionization in America	414	(3)
American Nurses Association and Collective Bargaining	417	(1)
Motivation to Join or Reject Unions	418	(2)
Managers' Role During Union Organizing	420	(2)
Effective Labor--Management Relations	422	(1)
Employment Legislation	423	(8)
The Occupational Health and Safety Act	431	(1)
State Health Facilities Licensing Boards	432	(1)
Integrating Leadership Skills and Management Functions in Working With Unions and Employment Laws	433	(6)
UNIT SIX ROLES AND FUNCTIONS IN CONTROLLING	439	(102)
Quality Control	441	(25)
Quality Control as a Process	443	(3)
The Development of Standards	446	(1)
Audits as a Quality Control Tool	447	(5)
Total Quality Management/Continuous Quality Improvement	452	(1)
Who Should Be Involved in Quality Control?	453	(1)
External Impacts on Quality Control	454	(5)
Integrating Leadership Roles and Management Functions in Quality Control	459	(7)
Performance Appraisal	466	(27)
Using the Performance Appraisal to Motivate Employees	467	(2)
Strategies to Ensure Accuracy and Fairness in the Performance Appraisal	469	(2)
Performance Appraisal Tools	471	(10)
Planning the Appraisal Interview	481	(1)
Overcoming Appraisal Interview Difficulties	481	(4)
Performance Management	485	(1)
Coaching: A Mechanism for Informal Performance Appraisal	485	(1)
Integrating Leadership Roles and Management Functions in Conducting Performance Appraisals	486	(7)
Creating a Growth-Producing Work Environment Through Discipline	493	(26)
Constructive Versus Destructive Discipline	495	(1)
Self-Discipline and Group Norms	496	(1)
Fair and Effective Rules	497	(1)
Problem Employees	498	(1)
Discipline as a Progressive Process	499	(5)
Disciplinary Strategies for the Nurse-Manager	504	(5)
Growth-Producing Discipline	509	(2)
Disciplining the Unionized Employee	511	(1)
Integrating Leadership Roles and Management Functions to Create a Growth-Producing Work Environment Through Discipline	512	(7)
Employees With Special Needs	519	(22)
Chemical Impairment: Scope of the Problem	521	(1)
Recognizing the Chemically Impaired Employee	522	(4)
Confronting the Chemically Impaired Employee	526	(5)
The Marginal Employee	531	(4)
Integrating Leadership Roles and Management Functions in Working With Employees With Special Needs	535	(6)
UNIT SEVEN PROFESSIONAL AND SOCIAL ISSUES IN LEADERSHIP AND MANAGEMENT	541	(82)
Ethical Issues and Professional Advocacy	543	(28)
Ethical Dilemmas	544	(2)
Ethical Problem Solving and Decision Making	546	(7)
Ethical Frameworks for Decision Making	553	(1)
Principles of Ethical Reasoning	554	(4)
Ethical Dimensions in Leadership and Management	558	(2)
Advocacy	560	(3)
Separating Ethical and Legal Decision Making	563	(1)
Integrating Leadership Roles and Management Functions in Ethics	564	(7)
Legal and Legislative Issues	571	(27)
Sources of Law	572	(2)
Nursing's Role in Legislation and Lawmaking	574	(1)
Legal Doctrines and the Practice of Nursing	575	(1)
Professional Versus Institutional Licensure	576	(2)
Professional Negligence	578	(3)
Extending the Liability	581	(2)
Incident Reports	583	(1)
Intentional Torts	583	(1)
Other Legal Responsibilities of the Manager	584	(4)
Avoiding Malpractice Claims	588	(1)
Legal Considerations of Managing a Diverse Work Force	589	(1)
Patient Rights	590	(2)
Integrating Leadership Roles and Management Functions in Legal and Legislative Issues	592	(6)
Career Development Issues	598	(25)
Career Stages	599	(2)
McNeese-Smith's Model of Job Stages	601	(2)
Justifications for Career Development	603	(1)
The Organization's Responsibility for Career Management	604	(1)
Competency Assessment and Specialty Certification as Part of Career Management	605	(1)
Long-Term Coaching	606	(4)
Transfers	610	(2)
Promotions	612	(2)
The Employee's Responsibility for Career Planning	614	(1)
Resume Preparation	615	(2)
Management Development	617	(1)
Integrating Leadership Roles and Management Functions in Career Development	618	(5)
Index	623