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1 Introduction to Operations Management 1
2 Introduction to Processes 25
3 Process Analysis 40
4 Process Improvement 67
5 Process Analysis with Multiple Flow Units 103
6 Learning Curves 139
7 Process Interruptions 174
8 Lean Operations and the Toyota Production System 210
9 Quality and Statistical Process Control 250
10 Introduction to Inventory Management 292
11 Supply Chain Management 316
12 Inventory Management with Steady Demand 362
13 Inventory Management with Perishable Demand 389
14 Inventory Management with Frequent Orders 446
15 Forecasting 487
16 Service Systems with Patient Customers 528
17 Service Systems with Impatient Customers 571
18 Scheduling to Prioritize Demand 607
19 Project Management 644
20 New Product Development 681
