Introduction | p. 1 |
The Operations Function | p. 2 |
Operations and Supply Chain Strategy | p. 19 |
Product Design | p. 37 |
Process Design | p. 53 |
Process Selection | p. 54 |
Service Process Design | p. 76 |
Lean Systems | p. 96 |
Process-Flow Analysis | p. 121 |
Quality | p. 145 |
Managing Quality | p. 146 |
Quality Control and Improvement | p. ä |
Capacity and Scheduling | p. 199 |
Supply Chain Management | p. 200 |
Forecasting | p. 224 |
Facilities and Aggregate Planning | p. 258 |
Scheduling Operations | p. 293 |
Project Planning and Scheduling | p. 315 |
Inventory | p. 341 |
Independent-Demand Inventory | p. 342 |
Materials Requirements Planning and ERP | p. 374 |
Case Studies | p. 403 |
Introduction | |
Process Design | |
Quality | |
Capacity and Scheduling | |
Inventory | |
Areas Under the Standard Normal Probability Distribution | |
Random Number Table | |
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