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9781433811852

Preventive Stress Management in Organizations

by ; ; ; ;
  • ISBN13:

    9781433811852

  • ISBN10:

    1433811855

  • Edition: 2nd
  • Format: Hardcover
  • Copyright: 2012-08-15
  • Publisher: American Psychological Association

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Summary

Stress at work is a daily fact of life for most workers, managers, and even psychologists. This book, written in clear, accessible language, shows how to stop job stress before it starts. As the authors say, "stress is inevitable, distress is not." Origin

Author Biography

James Campbell Quick, MBA, PhD, is professor of organizational behavior and John and Judy Goolsby–Jacqualyn A. Fouse Endowed Chair in the Goolsby Leadership Academy at the University of Texas at Arlington and Honorary Professor, Lancaster University Management School, Lancaster, England. He and his brother, Jonathan D. Quick, developed their signature theory of preventive stress management as they launched their careers. Dr. Quick has over 130 publications in 10 languages. He is a fellow of the APA, the Society of Industrial and Organizational Psychology, and the American Institute of Stress. He was honored with a Maroon Citation by Colgate University, the 2002 Harry and Miriam Levinson Award by the American Psychological Foundation, and the Legion of Merit by the U.S. Air Force. Dr. Quick is a partner in NelsonQuick Group, LLC. He is married to the former Sheri Grimes Schember, and both are Paul Harris Fellows of the Rotary Foundation and members of the Silver Society of the American Psychological Foundation.
 
Thomas A. Wright, PhD, is the Felix E. Larkin Distinguished Professor in Management at Fordham University in New York and founder and CEO of TKW Consulting Corporation, specializing in finding innovative, positive solutions to employee stress management, health, well-being and character development. His work has been published in such outlets as Academy of Management Review, Journal of Applied Psychology, Psychometrika, Academy of Management Executive, Leadership Quarterly, Organizational Dynamics, Journal of Supply Chain Management, Journal of Organizational Behavior, Journal of Occupational Health Psychology, Journal of Management and Journal of Management Inquiry. In recognition of his career accomplishments, Dr. Wright has been awarded fellow status in the Association for Psychological Science, the APA, the Western Psychological Association, and the Society for Industrial and Organizational Psychology. He received his PhD from the University of California, Berkeley. His favorite stress management techniques are spending time with his wife (Kay), family, and friends; hiking in the mountains; walking on a quiet beach; prayerful meditation; and competitively lifting weights with other gym fanatics.
 
Joyce A. Adkins, PhD, MPH, is an occupational health psychologist with 28 years of military service in clinical, policy, human factors, and executive positions. She was instrumental in establishing landmark programs in clinical and technology-assisted practice, occupational health and safety, deployment health, suicide prevention and health-risk communication. Within the U.S. Department of Defense, she directed combat stress and quality of life programs, served on White House working groups, and was lead consultant in the global transformation of psychological health services. Dr. Adkins received six scientific achievement awards for her work in organizational health as well as the 2011 National Public Service Award for contributions to the health and quality of life of the military community. Dr. Adkins received a PhD from Vanderbilt University and a master of public health from Harvard School of Public Health. She has published across broad areas, including occupational stress and health services.
 
Debra L. Nelson, PhD, is the Spears School Associates' Distinguished Professor of Management at Oklahoma State University. Dr. Nelson is the author of over 100 research articles focusing on work stress, gender issues in the workplace, and leadership. Among her books are Stress and Challenge at the Top: The Paradox of the Successful Executive; Gender, Work Stress and Health; and Organizational Behavior: Science, the Real World, and You. Dr. Nelson has been honored with a host of teaching and research awards, including the Burlington Northern Faculty Achievement Award, Regents Distinguished Research Award, Regents Distinguished Teaching Award, Oklahoma State University Outreach Excellence Award, Greiner Graduate Teaching Award, and the Chandler-Frates & Reitz Graduate Teaching Award. She has served as a leadership consultant and executive coach for several organizations including AT&T, Anadarko Petroleum, Conoco-Phillips, ONEOK, State Farm Insurance Companies, Southwestern Bell, and Williams Companies. She is a partner in NelsonQuick Group, specializing in executive development.
 
Jonathan D. Quick, MD, MPH, is a family physician and health management specialist and the president and CEO of Management Sciences for Health (MSH), a nonprofit global health consultancy working to develop local health leadership and sustainable health systems in over 60 countries in Africa, Asia, Latin America, and the Middle East. He was director of essential drugs and medicines policy at the World Health Organization from 1996 to 2004. Prior to that he served with MSH as founding director of the Center for Pharmaceutical Management, and health systems advisor with the Afghanistan Health Sector Support Project and the Kenya Health Care Financing Project. Dr. Quick has carried out assignments in over 50 countries in Africa, Asia, Latin America, and the Middle East. He is on the faculty of Harvard Medical School Department of Global Health and Boston University School of Public Health, a fellow of the Royal Society of Medicine, and an honors graduate of Harvard College and the University of Rochester Medical School.
 

Table of Contents

Prefacep. xi
Introductionp. 3
Stress in Organizationsp. 11
What is Stress?p. 12
The Stress Concept: A Historical Viewp. 16
Stress in Organizationsp. 19
The Power of Preventionp. 22
Preventive Stress Management in Organizationsp. 23
Stress: Challenge, Threat, or Hindrance?p. 25
Organizational Demands, Risks, and Protective Factorsp. 27
Physical Environmentp. 29
Technology-Crosscutting Effectsp. 31
Functional Environment-The Content of Workp. 33
Contextual Environment-Organizational Culture and Relationships at Workp. 38
Individual Differences in the Stress Responsep. 43
Cognitive Appraisalp. 44
Types and Levels of Stressp. 45
Individual Differences in the Stress Processp. 46
Individual Consequences of Stressp. 59
Behavioral Distressp. 61
Psychological Distressp. 63
Medical Distressp. 68
Eustress, Hope, and Optimismp. 72
Organizational Consequences of Stressp. 73
Organizational Healthp. 74
Costs of Organizational Distressp. 76
Positive Paths to Psychological Health and Eustress in Organizationsp. 85
Stress Measurement, Assessment, and Surveillancep. 87
Clearly Articulate a Visionp. 89
Select an Assessment Strategy, Measures, and Techniquesp. 90
Establish a Baselinep. 97
Individualized Assessmentp. 99
Preventive Stress Management: Principles, Theory, and Practicep. 103
Guiding Principles of Preventive Stress Managementp. 103
The Theory of Preventive Stress Managementp. 107
The Practice of Preventive Stress Managementp. 108
Organizational Prevention: Protecting Peoplep. 115
Organizational Health Centerp. 117
Job Redesignp. 119
Career Developmentp. 123
Ergonomic Office Designp. 126
Work-Life Programsp. 128
Organizational Prevention: Nurturing Relationshipsp. 131
Resonant Leadershipp. 132
Goal Settingp. 135
Social Supportp. 138
Teamworkp. 141
Diversity Programsp. 144
Primary Prevention for Individuals: Managing and Coping With Stressorsp. 147
Managing Personal Perceptions of Stressp. 148
Managing the Personal Work Environmentp. 156
Managing Lifestylep. 161
Secondary Prevention for Individuals: Modifying Responses to Inevitable Demandsp. 165
Relaxation Trainingp. 166
Spirituality and Faithp. 171
Emotional Outletsp. 173
Physical Fitnessp. 176
Nutritionp. 180
Tertiary Prevention for Individuals: Healing the Woundsp. 183
Emotional Health in the Workplacep. 185
Psychological Interventionsp. 186
Health Carep. 191
Traumatic Workplace Eventsp. 193
Creating a Personal Preventive Stress Management Planp. 193
Preventive Stress Management: Challenge and Opportunityp. 199
A Proactive Agenda for Preventive Stress Managementp. 200
Looking Within: Be the Leaderp. 203
Referencesp. 205
Indexp. 231
About the Authorsp. 245
Table of Contents provided by Ingram. All Rights Reserved.

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