Using straightforward, accessible language, this groundbreaking resource is a comprehensive primer on the most progressive tools and techniques currently used for assessing healthcare systems and healthcare process effectiveness. Typically these tools are embedded in programs such as Total Quality Management, continuous process improvement, process reengineering, protocol redesign, or most recently, Six Sigma and organizational transformation. Transforming Health Care Management presents an integrated, multi-disciplinary approach while focusing on fundamental concepts. it will thoroughly prepare the reader to design, implement, manage, operate, monitor or improve technology, processes, and programs and is an ideal text for those studying healthcare information technology, operations research, systems analysis, process improvement, or informatics. Features: Chapters cover highly technical subjects using clear and accessible language. Vignettes from the authorrs"s years of professional experience illustrate particularly complex concepts. Focuses on key concepts and applications rather than theory and jargon. Accompanied by a complete package of instructor resources (downloadable Instructorrs"s Manual, TestBank, PowerPoint slides) to facilitate teaching and learning.

About the Author	p. xi
Preface	p. xiii
Digitally Transforming Health Care: An Introduction	p. 1
Introduction	p. 1
Historical Perspectives	p. 3
Modern Developments	p. 7
Multi-disciplinary Concepts: A Fundamental Foundation	p. 11
Flowchart	p. 12
Pareto Charting and Analysis	p. 15
Ishikawa (Cause and Effect) Diagramming	p. 17
Run Charts	p. 19
Control Charts	p. 20
Process Capability Analysis	p. 27
Scatter Diagrams	p. 28
Histograms	p. 29
Team Dynamics Facilitation Techniques	p. 30
Brainstorming	p. 32
Contingency Diagramming	p. 33
Why Technique	p. 35
Nominal Group Technique	p. 35
Force Field Analysis	p. 36
Summary	p. 38
Chapter Questions	p. 38
Additional Resources	p. 39
Information Technology: Components, Functions, and Features	p. 41
Computer Use and User Requirements	p. 42
Patients Deserve More, Not Just More Technology	p. 43
System Fundamentals and Computer Applications	p. 46
Fundamental System Terminology and Operations	p. 51
HEPIS (Healthcare E-Patient Information System)	p. 55
Summary	p. 70
Chapter Questions	p. 70
Additional Resources	p. 70
Networking to Digitally Transform Healthcare Communication	p. 72
Networks	p. 72
Common Topologies	p. 73
Network Categories and Configurations	p. 74
HIPAA	p. 77
HIPAA Severity Mandates	p. 78
Summary	p. 79
Chapter Questions	p. 79
Additional Resources	p. 79
Quality Management	p. 81
Choosing Total Quality	p. 81
Leaders and Legends	p. 82
Deming's Strategy and Process Variation	p. 85
Cost of Quality	p. 87
Quality Is Free	p. 87
Cause and Effect	p. 89
Be the Best	p. 89
Summary	p. 91
Chapter Questions	p. 91
Additional Resources	p. 91
Process Redesign Strategies	p. 93
Summary	p. 96
Chapter Questions	p. 97
Additional Resources	p. 97
Transformational Strategies for Tactical Project Management	p. 98
The Project Management Process	p. 101
Summary	p. 110
Chapter Questions	p. 110
Additional Resources	p. 110
Tactical Work Breakdown and Workload Analysis	p. 111
Work Simplification	p. 111
Why Technique	p. 114
Work Distribution Analysis	p. 117
Flow Process Analysis	p. 119
Horizontal Flow Process Analysis	p. 121
Time Flow Analysis	p. 122
Job Sequencing	p. 122
Summary	p. 126
Chapter Questions	p. 126
Additional Resources	p. 126
Tactical Performance Management and Metrics: Productivity Benchmarking for Operations Improvement	p. 127
Productivity Metrics	p. 129
Labor Costs and Benchmarks	p. 130
Productivity Indexing	p. 134
Benchmarking	p. 134
Workforce Planning and Resource Allocation	p. 134
Resource Scheduling	p. 135
Control of Labor Expenses and Budgeting	p. 135
Outcomes	p. 137
Summary	p. 138
Chapter Questions	p. 138
Additional Resources	p. 138
Queuing Theory and Waiting Line Analysis	p. 140
Waiting Line Balancing	p. 141
Single Channel, Single Server	p. 144
Probability Distributions	p. 145
Exponential Probability Distributions	p. 147
Summary	p. 148
Chapter Questions	p. 148
Additional Resources	p. 149
Process Simulation and Predictive Modeling	p. 150
Credibility and Acceptance	p. 152
Model Types	p. 154
Degree of Difficulty: Model Design and Analysis	p. 156
Summary	p. 157
Chapter Questions	p. 157
Additional Resources	p. 158
Strategic Application of Six Sigma Concepts	p. 159
Summary	p. 172
Chapter Questions	p. 172
Additional Recources	p. 172
Lean Enterprise Theory and Facilitation	p. 173
Visual Management	p. 175
Pull, Push, and Takt Time	p. 177
Lean Implementations and Implications	p. 177
Lean Opportunities and Principled Application	p. 180
Summary	p. 182
Chapter Questions	p. 183
Additional Resources	p. 183
Telemedicine and Clinical Informatics	p. 184
Evolving Perspectives	p. 187
Informatics Applications	p. 189
Summary	p. 196
Chapter Questions	p. 197
Additional Resources	p. 197
Emerging Technologies	p. 198
NHII Status and Current Strategy	p. 200
Picture Archiving and Communication Systems (PACs)	p. 203
Clinical Terminology Challenges	p. 204
CPOE	p. 208
RFID	p. 209
Summary	p. 212
Chapter Questions	p. 212
Additional Resources	p. 213
Visionary Perspectives: Healthcare's Future ... 2014 and Beyond	p. 215
Fast Forward to 2014	p. 227
Bibliography	p. 229
Index	p. 231
Table of Contents provided by Ingram. All Rights Reserved.

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Transforming Health Care Management: Integrating Technology Strategies

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