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9780873894678

Improving Performance Through Statistical Thinking

by ; ; ; ; ;
  • ISBN13:

    9780873894678

  • ISBN10:

    0873894677

  • Format: Paperback
  • Copyright: 2000-02-01
  • Publisher: McGraw-Hill
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List Price: $45.00

Summary

The world continues to become increasingly complex and competitive, with change being driven by increasing customer demands for better products and more responsive services. Because of this competition, improvement is critical to survival and progress; often the rate of improvement determines the winners and losers. For those organizations striving to make improvement, Improving Performance Through Statistical Thinking presents a clear and practical explanation of statistical thinking without the typical equations and formulas. Not simply a list of tools, this book bridges the gap from concept to application by providing step-by-step guidance on how to get started on problems. Concepts are integrated with basic tools, using the Memory Jogger II. In addition, case histories provide real-world examples for reader to extend their own processes, while they learn how to implement statistical thinking in their organization.

Table of Contents

Foreword v
1 WHY IS STATISTICAL THINKING IMPORTANT? 1(10)
Introduction
3(4)
Time's Running Out
7(4)
2 WHAT IS STATISTICAL THINKING? 11(54)
Statistical Thinking Defined
13(10)
Statistical Thinking Is a Philosophy of Lerning and Action
14(1)
All Works Occurs in a System of Interconnected Processes
15(4)
Variation Exists in All Processes
19(1)
Understanding and Reducing Variation Are Keys to Success
20(3)
Improvement Using Statistical Thinking
23(6)
The Integration of Statistical Thinking and Statistical Methods
23(1)
Philosophy, Analysis, and Action
23(2)
Process, Variation, and Data
25(4)
More About Variation and Data
29(16)
You Want It When?!?
29(7)
Improvement Strategies for Common and Special Causes
36(2)
Variations and Targets
38(2)
Less Traditional Variation
40(1)
The Role of Data
40(3)
Sample Size and Strategy
43(2)
Statistical Thinking at Various Organizational Levels
45(20)
Strategic Level
45(3)
Excellence Plus
48(2)
Managerial Level
50(2)
Statistical Thinking and Customer Complaints
52(2)
Operational Level
54(2)
Statistical Thinking---A Personal Application
56(9)
3 HOW DO YOU APPLY STATISTICAL THINKING? 65(62)
A Model For Applying Statistical Thinking
67(8)
The Statistical Thinking Model
68(1)
Diabetes and the Statistical Thinking Model
69(2)
The Statistical Thinking Model, the Scientific Method, and PDCA
71(4)
The Process Improvement Strategy
75(16)
Resin Variation Reduction
75(7)
The Process Improvement Strategy
82(8)
The Process Improvement Strategy and the Statistical Thinking Model
90(1)
The Problem Solving Strategy
91(14)
Resolving Customer Complaints of Baby Wipe Flushability
91(6)
The Problem Solving Strategy
97(6)
The Problem Solving Strategy and the Statistical Thinking Model
103(2)
The Realized Revenue Fiasco
105(10)
The Realized Revenue Fiasco
105(10)
Tools Used in Statistical Thinking
115(12)
Statistical Thinking Tools not in Memory Jogger II
115(8)
Comments on Control Charts
123(4)
4 IMPLEMENTING STATISTICAL THINKING CAPABILITY 127(24)
Organizational Tips
129(6)
Identify Priorities for Statistical Thinking Applications
129(2)
Use Group Thinking for Improvement and Innovation
131(2)
Educate Recognizing a Diversity of Learning Styles
133(2)
New Management Tools to Identify Implementation Barriers
135(8)
Affinity Diagrams
135(3)
Interrelationship Digraph
138(5)
Practice Scenarios
143(8)
Where's the Beef?
143(1)
Golden Acres
144(1)
Right Illness, Wrong Prescription
145(2)
Sales Rep of the Year
147(4)
5 SUMMARY 151(6)
Summary
153(4)
Why Is Statistical Thinking Important?
153(1)
What Is Statistical Thinking?
153(2)
How Is Statistical Thinking Applied?
155(1)
How Is Statistical Thinking Implemented?
156(1)
Appendix: Practice Scenarios---Things To Consider 157(4)
References 161

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