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9780970950505

The Performance Culture

by ;
  • ISBN13:

    9780970950505

  • ISBN10:

    0970950500

  • Edition: Limited
  • Format: Paperback
  • Copyright: 2001-06-01
  • Publisher: Ipc Pr

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Table of Contents

Acknowledgments i
Introduction iii
How to Read this Book viii
SECTION I THE CULTURE AND PSYCHOLOGY OF ORGANIZATIONS 1(120)
Is Your Work Group a Team
3(18)
Types of Teams
5(8)
Some Quick Theory on Groups
13(1)
Group Size Does Matter!
14(4)
The Cost of Violating the Rules
18(3)
Two Cultures in Conflict
21(14)
The Intentional Culture
24(4)
The Performance Culture
28(7)
Influencing the Endemic Culture for the Good of the Organization
35(14)
Communicating with the Endemic Culture
39(2)
People Want to Belong
41(1)
Rites of Passage
41(8)
Language: A Reflection of Culture
49(18)
The Language Vacuum
49(3)
Levels of Language
52(3)
Belief Systems and Their Impact on Language
55(4)
How Do You Create a Language of Achievement?
59(8)
Infrastructure: The Framework of Your Organization
67(12)
The Human Infrastructure
69(7)
Performance Culture Infrastructure
76(3)
The Leaders' Impact on Culture
79(42)
Getting Cooperation
80(7)
The Endemic Culture and Leadership
87(4)
Congruence and the Model of the Leader
91(3)
The Shadow of the Leader
94(4)
Rental Mentality
98(3)
Status and Culture
101(20)
SECTION II THE ELEMENTS OF A PERFORMANCE CULTURE 121(70)
Boundaries: Defining Cultural Direction
123(16)
The Roadmap to Empowerment
127(5)
Teaching Teams Boundaries
132(5)
Is It Worth It?
137(2)
Self-Discipline: The Key to Organizational Effectiveness
139(32)
Discipline in the Performance Culture
139(1)
Organizational Self-Discipline
140(6)
Team Self Discipline
146(5)
Personal Self Discipline
151(1)
Accountability and Corrective Action Procedures
152(2)
The Poor Performer
154(2)
Corrective Action
156(5)
Team Accountability
161(10)
Goals: The Glue of the Performance Culture
171(20)
The Role of Goals
171(2)
Goals and Organizational Health
173(7)
Leadership's Role in Recognizing Goal Achievement
180(1)
Compensation and Goal Achievement
181(1)
Two Types of Goals
182(9)
SECTION III WORKING IN THE PERFORMANCE CULTURE 191(88)
What Does a Performance Culture Look Like?
193(22)
Two Days in the Life of the NEIKAN Team at ABC Insurance
193(12)
The Hustlers at Middle America Manufacturing
205(10)
Navigating the Ups and Downs of Implementation
215(16)
The Change Cycle: How the Game Is Played
220(1)
Opening Moves
220(11)
Leadership Group: Guiding the Process
231(14)
Purpose of the Leadership Group
231(1)
Four Duties of the Leadership Group
232(2)
The Leadership Group
234(6)
Creating Leadership at Every Level
240(1)
Other Leadership Opportunities
241(1)
Making Sure New People Support the Performance Culture
242(3)
The Team Developer: Facilitating Team Maturity
245(18)
Working with the Team
245(4)
Sample Team Business Meeting Agenda
249(2)
Setting up Healthy Competition
251(4)
Understanding the Dynamics of Teams
255(1)
Fear of Change
256(3)
Taking Care of Yourself to Maximize Effectiveness
259(1)
Look in the Mirror
260(3)
The Key Leader: Sustaining the Process
263(10)
The Key Leader's Primary Task
263(1)
Meeting Expectations and Empowering Employees
264(3)
Succession Planning
267(6)
When the Two Cultures Merge
273(6)
Everyone Leads
275(4)
Endnotes 279(4)
Bibliography 283(4)
APPENDIX 287(8)
Hiring as a Statement of Cultural Norms
287(2)
Coaching Form for Team Members
289(2)
Coaching Form for Team Developers
291(4)
INDEX 295(6)
Useful Products for Working with Teams and Leaders
301(1)
Communication Style Survey
302

Supplemental Materials

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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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