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9780256123814

Operations Management : A Value Driven Approach

by ;
  • ISBN13:

    9780256123814

  • ISBN10:

    0256123810

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 1996-02-01
  • Publisher: McGraw-Hill College
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List Price: $143.45

Summary

Melnyk and Denzler have written a text that looks at operations management from a different perspective value. In this text, value is a dynamic theme that brings together the issues of performance, cost, competitive reactions, and customer expectations. By using a value-driven perspective, the authors enable students to view every activity in the operations management system in terms of its ability to enhance value. Students learn to evaluate: who current customers are and who new customers will be; what the customer wants; the degree of overlap between the current operations management system and the demands and expectations of customers; how to structure the OM system to deliver value; and, finally, how to measure performance.

Table of Contents

PART ONE Operations Management: A Value-Driven Approach 1(38)
Operations Management: A Field in Transition
2(37)
PART TWO The Conceptual Foundation of the Value-Driven Approach 39(144)
Value
40(32)
Identifying the Elements of Value
72(52)
Decision Making in Operations Management
124(59)
PART THREE Value as a Driver of OM Systems 183(200)
Processes: The Building Blocks of the Value-Driven OM System
184(56)
Managing the Human Resource
240(50)
Selected Learning Rates
287(3)
Total Quality Management: Frameworks and Standards
290(48)
Total Quality Management: Tools and Techniques
338(45)
PART FOUR The Design of Value-Driven OM Systems 383(268)
Just-in-Time Operations Management
384(58)
Total Productive Maintenance
438(4)
Demand Management and Demand Forecasting
442(48)
Forecasting Learning Lab
486(4)
Product-Innovation Process
490(56)
Designing the Delivery Process
546(54)
Supply Chain Management
600(51)
PART FIVE Planning Issues in Value-Driven OM Systems 651(86)
Resource Management: Operations Planning and Control
652(40)
Capacity Management
692(45)
PART SIX Execution in Value-Driven OM Systems 737(168)
Inventory Management
738(54)
Materials Management
792(50)
Shop-Floor Control and Scheduling
842(63)
Scheduling for Process/Assembly Lines
899(4)
Scheduling for Cellular Manufacturing Systems
903(2)
PART SEVEN The Strategic Audit 905(58)
Future Challenges for Operations Managers
906(57)
Staying Current in a Changing Environment
957(6)
Appendix Normal Distribution 963(3)
Glossary 966(9)
Name Index 975(3)
Subject Index 978

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