9781572781856

Learn from the Masters of Public Utility Management! Roger J. Dolan P.E., DEE, T. Duncan Rose, Robert A. Baker, P.E., and Michael J. Barnes, P.E., speaking from on-the-job experience, stress the importance of leadership and management skills, and the core understanding of the utility business. This book is designed to help transform the specialist into a leader, and is the ideal textbook for the student or young professional studying to become a utility manager.

Gain a foundation of knowledge and an array of experience-based opinions in preparation of successful management career. Highlights include: leadership, budgeting and fiscal control, managing O&M, design and capital improvements and the role of information technology.

Preface	p. xv
About the Authors	p. xix
Acknowledgments	p. xx
Water and Wastewater Utilities--History, Regulations, and Management	p. 1
To Understand Where You Are Going, Understand Where You Have Been (or, How the Water and Wastewater Utilities Enabled the Development of Modern Civilization)	p. 3
Back to the Beginning	p. 3
Ancient Water Infrastructure	p. 4
Roman Advances in Engineering and Construction	p. 5
Sanitation after the Collapse of the Roman Empire	p. 6
The Great Sanitary Awakening	p. 7
Technological Advances Improve Municipal Water Systems	p. 8
Wastewater--Out of Sight, Out of Mind	p. 10
Secondary Treatment Processes are Developed	p. 11
The Environmental Movement Overtakes the Sanitation Movement	p. 11
The Revolution of the 1960s Raised Standards of Performance	p. 12
The Development of Utilities as Regulated or Publicly Owned Businesses	p. 13
Deregulation of Privately Owned Monopolies and Privatization of Public Agencies	p. 13
Suggestions for Further Reading	p. 15
Following All the Rules	p. 1
Where the New Rules Come From	p. 2
Understanding the Process	p. 2
Federal Agencies with Rule-Making Power	p. 4
Influencing Developing Laws and Regulations	p. 5
The Action is in the Committees	p. 6
The Clean Water Act and the Safe Drinking Water Act	p. 7
Suggestions for Further Reading	p. 15
Leading and Managing in a Changing Environment	p. 1
Why Do Utilities Need to Change the Way They Are Managed?	p. 2
Factors Driving Change	p. 3
Leadership and Management	p. 5
Management	p. 11
Suggestions for Further Reading	p. 14
Strategic Planning: The Fine Art of Deciding Where You Want to Go	p. 1
What Will it Take to Become a High-Performance Utility?	p. 2
Is the Utility in a Crisis?	p. 2
Strategic Planning and Continuous Improvement	p. 3
What is the Goal of the Strategic Planning/Continuous Improvement Process?	p. 5
How To Get Started	p. 5
Training	p. 6
Developing a Strategic Plan	p. 6
Covering the Bases	p. 8
What Do You Do Next?	p. 12
Suggestions for Further Reading	p. 13
Continuous Improvement--The Fine Art of Getting Where You Want to Be	p. 1
Changing the Utility Culture	p. 2
What Can Be Changed? What Needs to Be Changed?	p. 3
Redesign Critical Work Processes	p. 4
Transitioning to a Self-Changing Organization	p. 9
Suggestions for Further Reading	p. 11
Managing the Money	p. 1
Introduction to Utility Accounting	p. 3
Getting the Best Financial Information and Putting it to Use	p. 3
Good Financial Management	p. 4
Where Do the Accounting Rules Come From?	p. 4
Financial Accounting	p. 4
Fund Accounting Overview	p. 5
The Enterprise Fund--"Business Model" Accounting Rules Within a Fund	p. 6
Defining Some of the Accounting Jargon	p. 7
Governmental Accounting Standards Board Statement 34 and Asset Management	p. 8
Managing the Money--Measuring, Controlling, Reporting, and Verifying the Numbers	p. 1
Measuring and Reporting on the Utility's Business	p. 2
Financial Stratements	p. 2
The Monthly Revenue and Expense Report	p. 4
The Balance Sheet, or Statement of Net Assets	p. 4
Statement of Revenues, Expenses, and Changes in Fund Net Assets	p. 9
Statement of Cash Flows	p. 10
Management's Responsibility for Financial Management	p. 11
Internal Control Structure	p. 12
Understanding and Managing the Audit Process	p. 14
Budgeting: The Planning Element of Money Management	p. 1
Budgeting for Operations	p. 2
Capital Budgeting	p. 9
Rate Setting: What Will It Cost, What is Affordable, and Who Should Pay?	p. 1
Rate Setting Overview	p. 2
Setting Revenue Objectives and Managing Reserves	p. 2
Setting the Rate Structure	p. 3
Operational Revenue Sources	p. 4
Capital Revenue Sources	p. 5
The Strategic Plan	p. 5
Pricing Logic	p. 5
Rates Structures for Industrial and Commercial Customers	p. 7
Wastewater Service Charge Characteristics	p. 8
Industrial and Commercial Wastewater Rate Characteristics	p. 8
Calculating Fees for New Water and Wastewater Customers	p. 9
Rate Structure Implications of Various Capital-Forming Techniques	p. 10
Suggestions for Further Reading for Chapters 6-9	p. 11
Managing Operations and Maintenance	p. 1
Managing Operations	p. 3
Operations Mission	p. 4
Taking Charge of Operations	p. 4
The Technical Side of Operations	p. 6
Accomplishing the Mission with Excellence	p. 10
Maintenance Management	p. 1
Infrastructure Asset Management	p. 2
Staffing	p. 2
Principles of Modern Maintenance Management	p. 3
Safety	p. 8
Getting From the Reactive to the Scheduled Maintenance Mode	p. 8
High-Performance Leadership Characteristics	p. 10
High-Performance Management Characteristics	p. 11
Major Maintenance Program	p. 13
Training	p. 13
Collection and Distribution System Maintenance	p. 14
Suggestions for Further Reading for Chapters 10-11	p. 18
Privatization	p. 1
What is Privatization?	p. 1
Reasons for Contract Operations	p. 4
Successful Contract Operations	p. 4
The Agency's Contract Administrator	p. 8
Using the Competitive Pricing Model to Improve the Public Operation Efficiency	p. 8
Suggestions for Further Reading	p. 10
Managing Capital Improvements	p. 1
Capital Improvements, Master Plans, and Capital Budgets	p. 3
Long-Term Planning Criteria	p. 3
Master Plans	p. 9
Capital Improvements Plan	p. 12
Financial Management Plans	p. 14
Capital Budget Process	p. 15
Managing the Planning Process	p. 16
Public Participation	p. 17
Suggestions for Further Reading	p. 18
Managing the Design Process	p. 1
Role of the Engineering Manager	p. 2
Project Management System	p. 2
Project Management Issues	p. 9
Design Elements	p. 9
Specialty Design Services	p. 12
Suggestions for Further Reading	p. 17
Managing the Construction Process	p. 1
Seek Success or Avoid Failure?	p. 1
Key Roles During the Construction Phase	p. 2
Construction Project Management System	p. 5
Contractor Relations	p. 16
Litigation with Cities or Counties	p. 19
Suggestions for Further Reading	p. 20
Information Technology	p. 1
Information Technology	p. 3
The Essential Components	p. 4
Computers	p. 6
Operating Systems	p. 6
Applications and Information Management Systems	p. 8
Networks	p. 15
Databases and Records Management	p. 18
Suggestions for Further Reading	p. 21
Glossary	p. 1
Index	p. 1
Table of Contents provided by Rittenhouse. All Rights Reserved.

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Managing the Water and Wastewater Utility

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