Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
About the Authors | p. ix |
Contributing Authors | p. xi |
Acknowledgments | p. xiii |
A Note from the Authors | p. xv |
The Power of Prevention | p. 1 |
Overview of Medical Malpractice Crisis: How Did We Get Here? | p. 2 |
How Are Insurance Rates Determined? | p. 3 |
Why Are Medical Malpractice Premiums So High? | p. 3 |
Why Do Patients Sue Their Physicians and Other Healthcare Providers? | p. 6 |
Many Things Are Not in Your Control | p. 9 |
The Best Lawsuit to Defend Is the One That Never Happens | p. 12 |
It's Not Just About Avoiding the Lawsuit | p. 15 |
The Fear of Litigation | p. 15 |
What Can We Learn from the Data? | p. 16 |
Let Us Consider the Causes | p. 19 |
Defensive Practices: Do They Help or Hurt? | p. 20 |
What Are Some Constructive Responses? | p. 21 |
What Then? | p. 23 |
Professional Responsibility | p. 29 |
The Formation of the Responsible Physician | p. 31 |
Out of the Cocoon | p. 35 |
Risk Management as Physician Responsibility | p. 38 |
The Responsible Physician and the Patient's Safety | p. 40 |
The Responsible Physician and Life-Long Learning | p. 42 |
Moving Forward | p. 43 |
Communication Is Crucial | p. 47 |
The Influence of the Healthcare Crisis | p. 48 |
The Power of the Therapeutic Relationship | p. 50 |
The Impact of Medical Training | p. 52 |
When the Patient Becomes Routine | p. 55 |
The Challenges of Nonverbal Communication | p. 58 |
Follow the Patient Home | p. 59 |
Dispelling the Myth of the "Uncaring" Physician | p. 61 |
The Bad News Must Be Told, But How? | p. 62 |
Overcoming Barriers to Effective Communication | p. 65 |
Communication and Litigation | p. 67 |
The Bond That Sustains | p. 69 |
The Difficult Physician-Patient Relationship | p. 73 |
The Practice of Medicine in the 21st Century | p. 74 |
Communication and the Art of Medicine | p. 75 |
Difficult Encounters for Patients and Doctors | p. 77 |
The Making of a Doctor | p. 83 |
Toward a Transformative Doctor-Patient Relationship | p. 85 |
Hallmarks of a Successful Practice | p. 89 |
Ability | p. 90 |
Affability | p. 99 |
Availability | p. 101 |
Affordability | p. 103 |
Things You Didn't Learn in Medical School | p. 105 |
First Impressions Are Important | p. 106 |
Delegate Responsibilities with Care, Thought, and Confidence | p. 107 |
Effective Tracking Systems for Tests and Consults Are Essential for Every Practice | p. 110 |
Ensure All Incoming Reports Are Reviewed | p. 112 |
When It Comes to Test Results, Adopt a Policy That "No News Is No News" | p. 114 |
Have a Procedure for Missed Appointments | p. 115 |
What Does It Mean When a Patient Misses an Appointment? | p. 116 |
How Does a Patient Become Lost to Follow-Up? | p. 117 |
Implement a Patient Safety Program in Your Practice | p. 119 |
The Challenge of the Patient in Transition | p. 123 |
Upon Admission | p. 125 |
At Discharge | p. 127 |
In Consultation | p. 132 |
Finding a Better Way | p. 135 |
Don't Put Your Head in the Sand | p. 141 |
Why Did This Physician Not Consider Other Diagnostic Options? | p. 143 |
What Can We Learn from This Case That Can Help Prevent Other Cases? | p. 144 |
How Can You Mitigate the Risk of a Malpractice Lawsuit If a Patient Has a Complication? | p. 152 |
Disclosure | p. 159 |
A Changing Culture | p. 161 |
Ethical Reasons for Disclosure | p. 162 |
Legal Reasons for Disclosure | p. 163 |
Will Disclosing an Error Affect My Malpractice Insurance? | p. 165 |
What About HIPAA? | p. 165 |
Managing Disclosure | p. 166 |
The Impact of the Event | p. 167 |
What Do Patients Want to Know? | p. 167 |
The Significance of Timing and Setting | p. 168 |
Who Should Be Included? | p. 168 |
The Disclosure Conversation | p. 169 |
A Case of Wrongful Death | p. 169 |
A Case of a Lap Burn | p. 173 |
In Closing | p. 174 |
Apology and Forgiveness | p. 177 |
The Arc of Apology and Forgiveness | p. 178 |
Rooted in Rearing and Culture | p. 181 |
When Things Go Wrong | p. 184 |
The Healing Power of Apologies | p. 186 |
Essential Elements of an Effective Apology | p. 186 |
The Shared Experience | p. 188 |
Lessons Learned: A Physician's Perspective | p. 191 |
Adequate Documentation Is Part of the Standard of Care | p. 192 |
You Are Responsible for Care Provided Under Your Supervision | p. 193 |
Even Considered Departures from Standards of Care Are Difficult to Defend | p. 195 |
Ensure That Your Fail-Safe Systems Work | p. 197 |
There Is No Substitute for a Complete History | p. 199 |
If You Provide Specialty Care, You Are Held to the Standard of the Specialist | p. 202 |
Record Alteration Changes the Focus of the Case | p. 203 |
Ineffective Communication Between Physicians Can Result in Injuries to Patients | p. 205 |
Lessons Learned Defending Physicians: The Attorney's Perspective | p. 211 |
Juries Are Audiences | p. 212 |
You're Not "Preaching to the Choir" | p. 213 |
Juries Watch Everything | p. 214 |
Juries Love Visual Evidence | p. 215 |
Honesty Counts | p. 216 |
Cases Don't Always Settle | p. 218 |
Expert Testimony Is Not Always Needed | p. 219 |
Kiss Your Defense Goodbye | p. 220 |
Greed Causes Grief | p. 223 |
It's All About the Communication | p. 224 |
Documentation Does Make a Difference | p. 227 |
Where We Began | p. 228 |
The Emotional Impact of a Medical Error | p. 231 |
A Shattering World | p. 232 |
An Absence of Outlets: Unspoken Grief | p. 236 |
Facing Your Fears | p. 240 |
The Hope of a Just Culture | p. 246 |
Return to Normalcy | p. 248 |
Narrative Medicine: Healing the Divides | p. 253 |
Routine Practice | p. 255 |
The Nature of Narrative Medicine | p. 257 |
Narrative Medicine and Medical Error | p. 260 |
Narrative Bridges Between Doctor and Patient | p. 261 |
A Narrative Life | p. 267 |
Index | p. 271 |
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The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.