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9780071664677

Surviving the Toxic Workplace: Protect Yourself Against Coworkers, Bosses, and Work Environments That Poison Your Day

by
  • ISBN13:

    9780071664677

  • ISBN10:

    007166467X

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2010-02-16
  • Publisher: McGraw Hill
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Summary

Proven techniques for dealing with workplace issues successfullyDo you dread going to work? Dealing with pestering coworkers, unmanageable managers, angry clients can take its toll on your job performance. And in these difficult economic times, no one can afford to lose their jobs.InSurviving the Toxic Workplace, syndicated author and psychotherapist Linnda Durre teaches you how to pinpoint and treat these office maladies with effective communication and conflict negotiation techniques that are sure to bring you peace of mind and peace at work.Surviving the Toxic Workplaceshows you: Why these office conflicts erupt How to identify and treat the 12 most common types of toxic co-workers, situations, and environments The seven components of effective communication techniques you can use in various situations How to deal with different conflict stylesDon't let office conflicts drain you of energy or interfere with your job performance. Treat the malady before it gets out of hand withSurviving the Toxic Workplace.

Author Biography

Linnda Durre', Ph.D., a psychotherapist, national speaker, magazine and newspaper columnist, television and radio talk show host, frequently consults and speaks to businesses, companies, and corporations. She hosted and co-produced two live call-in TV shows: "Ask The Family Therapist," on America's Health Network, a national cable TV station associated with the Mayo Clinic which aired from Universal Studios, Orlando; and "Personal Success Hotline with Dr. Durre'," on a PBS affiliate. She has spoken to hundreds of groups and given interviews on Oprah, 60 Minutes,The Today Show, The O'Reilly Factor, and Good Morning America, among others, and she has been interviewed, quoted, and/or cited in The New York Times, LA Times, Christian Science Monitor, USA Today, San Diego Union and Tribune, Christian Science Monitor, Atlanta Journal Constitution, Orlando Business Journal, Orlando Sentinel, Seattle Daily Journal of Commerce, San Francisco Chronicle and Examiner, Pacific Sun, San Antonio Light, Florida Magazine, and Parade.

Table of Contents

Staff Infections: What They Are and How They Hurt You, Others, and Your Company
Why Surviving the Toxic Workplace Can Help You, the Economy, and the Worldp. 3
Are You in a Toxic Company Dealing with Toxic Co-Workers?p. 6
Staff Infections: The Negative Effects They Have on a Companyp. 9
When Human Motives Turn Negative: Know Your Own Motives and Those of Othersp. 15
Everyone Has Positives and Negatives: Know and Accept Yours and Others'p. 23
Communication and Relationships: Techniques to Get It Right
Good Business Relationships Are Built on Trust, Honesty, and Open Communicationp. 29
Know and Align Your Attitude, Intentions, and Hidden Agendasp. 31
Eliminate Weasel Words and Escape Clausesp. 34
Recognize and Interpret Body Languagep. 37
Your Voice Is a Communication Toolp. 40
Motivating Your Co-Workers to Changep. 43
Four Different Intentions of Communication: Win/Win, Win/Lose, Lose/Win, and Lose/Losep. 45
Four Types of Behavior: Assertive, Aggressive, Passive-Aggressive, and Passivep. 48
Preparation for Effective Discussion: Visualization, intention, and Rehearsalp. 51
Speaking and Writing, Two Vital Keys to Communicationp. 54
Active Listening, Paraphrasing, Calling a Process Shot, and Agreeing to Disagreep. 58
"The Sandwich": Giving Difficult Feedback with Carep. 63
Forewarned Is Forearmed: Best Scenario to Worst Scenariop. 71
Keep Your Expectations Reasonable and Your Hopes Highp. 77
Assertive Techniques That Give You Powerp. 79
Staff Infections: How to Recognize and Handle Toxic People
How to Deal with Toxic Co-Workers: S.E.S.S.I.O.N.: The Situation, Explanation, and Solution System in Overcoming Nuisancesp. 91
The Socially Cluelessp. 95
The Work Interferesp. 106
The Uncommittedp. 122
The Angry Onesp. 128
The Politically Incorrectp. 134
The Victimsp. 143
The Rescuersp. 156
The Saboteursp. 161
The Politiciansp. 175
The Sexually Suggestivep. 182
The Obsessivesp. 194
The Addictsp. 202
The Workplace Environmentp. 210
Staff Infections: What to Do After a Confrontation
How to Heal Yourself After a Confrontationp. 215
How to Heal Co-Workers After a Confrontationp. 221
What to Do If You Need Help from HR or Managementp. 223
What to Do If Administration and HR Don't Do Their Jobp. 225
Summary and Conclusionp. 238
Acknowledgmentsp. 241
Bibliographyp. 244
Indexp. 247
Table of Contents provided by Ingram. All Rights Reserved.

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