List of Contributors | |
Introduction: Managing Public Service Change or Coping with its Complexity? | |
Exploring the Complexity of the Change Process | |
Coping with Complex and Programmatic Public Service Change | |
Applying Complexity Theory to Public Service Change: Creating Chaos out of Order? Mike Wallace and Michael Fertig | |
The Emergence of New Organizational Forms: Networks of Integrated Services in Health care | |
An Ironic Perspective on Public Service Change | |
Exploring the Complexity of Policy-Making for Public Service Reform | |
Managing Complex Change: Bringing Meso-Politics Back in | |
The Challenges of Governance, Leadership and Accountability in the Public Services | |
Inevitable Tensions in Managing Large-Scale Public Service Reform | |
Exploring the Complexity of Facilitating Public Service Improvement | |
Unsystematic Responses to a Chaotic Service Environment: Shaping the Division of Labour in Patient Care | |
How is Knowledge Transferred between Organizations Involved in Change? Jean Hartley and Lyndsay Rashman | |
Learning to Navigate the Noise of Change: Lessons from Complex Health System Contexts | |
Orchestration, Coherence, and the Problem of Conflicting Accountabilities | |
Prospects for Understanding and Improving Complex Public Service Change | |
Index | |
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