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9780130290311

Supervisor's Survival Kit: Your First Step into Management (NetEffect Series)

by ;
  • ISBN13:

    9780130290311

  • ISBN10:

    0130290319

  • Format: Paperback
  • Copyright: 2002-01-01
  • Publisher: PRENTICE HALL
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List Price: $41.40

Summary

For courses in Supervision, Supervisory Management, and Steps Into Management workshops/seminars or self-study. It is also useful in corporate or contract training programs. This best-selling book provides a practical, in-depth introduction to the important contemporary issues related to management and supervision in the modern workplace. It presents the latest insights and theories regarding supervisory management, personal growth and team-oriented environments in a hands-on format to enhance the learning process.

Table of Contents

About this Book v
From the Publisher ix
Introduction x
GETTING INTO SUPERVISION 1(30)
Should You Be a Supervisor?
3(9)
Case Study: Choice
11(1)
Making the Transition
12(10)
Mini-Game: Strategy
20(2)
The New Star in the Management Hierarchy
22(9)
Mini-Game: Downsizing
28(3)
HUMAN RELATIONS AND COMMUNICATIONS: THE KEY TO SUCCESSFUL SUPERVISION 31(140)
Achieving Productivity Through People
33(12)
Case Study: Approach
44(1)
The Supervisor-Employee Relationship
45(9)
Mini-Game: Intervention
52(2)
Five Irreplaceable Foundations
54(8)
Case Study: Request
61(1)
Creating a Productive Working Climate
62(15)
Mini-Game: Climate
74(3)
The Shift to Total Quality Management
77(8)
Mini-Game: Philosophy
83(2)
The Effective Work Team
85(14)
Mini-Game: Pyramid vs. Circle
98(1)
Communicating Privately
99(11)
Case Study: Technique
109(1)
The Problem Employee
110(13)
Mini-Game: Confrontation
121(2)
Staffing
123(14)
Case Study: Staffing
136(1)
Delegation
137(9)
Mini-Game: To Delegate or Not
144(2)
Use Your Knowledge Power
146(8)
Case Study: Training
153(1)
The Formal Appraisal
154(17)
Mini-Game: Option
169(2)
MANAGING YOURSELF 171(50)
Learning to Concentrate
173(7)
Case Study: Thinking
179(1)
Establishing Goals and Planning
180(11)
Case Study: Planning
190(1)
Setting Priorities
191(9)
Mini-Game: Priorities
198(2)
Managing Your Time
200(10)
Case Study: Analysis
208(2)
Make Decisive Decisions
210(11)
Mini-Game: Termination
219(2)
WHERE DO I GO FROM HERE? 221(43)
Common Mistakes You Don't Want to Make
223(9)
Case Study: Intimidation
231(1)
Converting Change into Opportunity
232(7)
Mini-Game: Change
238(1)
Having a Personal Plan B
239(10)
Case Study: Decision
248(1)
Leadership: What Every Manager Should Know
249(15)
Mini-Game: Reward Trade-Offs
262(2)
Suggested Answers to Case Problems 264(4)
Role Profiles for Cases and Mini-Games 268(7)
Index 275

Supplemental Materials

What is included with this book?

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